nRF9160 DK cloud error "nRFCode 40001... using a non-JITP certificate"

[kfmurphy]

Hello -

I am trying to set up the nRF9160 DK kit. I successfully updated the firmware and entered the ICCID, PUK, IMEI, and HWID values. When registering for nRF Cloud, in the "Add LTE" screen i get the message "There was an error adding your device: nRFCode 40001: Attempting to verify ownership code for device nrf-xxxxxxxxxxxxxxx using a non-JITP certificate." This is after I enter the IMEI and HWID values. I can confirm that iBasis SIM card that came with the kit is plugged in, and I live in an area with LTE coverage (Philadelphia). Please help. Thank you.

[kfmurphy]

Hi Øyvind -

Thank you for the quick response. I have followed those instructions step by step, but keep getting stuck on step 6 from this page - https://infocenter.nordicsemi.com/index.jsp?topic=%2Fug_nrf91_dk_gsg%2FUG%2Fnrf91_DK_gsg%2Fprovisioning_certificate.html

I successfully connect to the board with no SIM card plugged in. Only LED3 is blinking on the nRF9160-DK board. When I send the command "AT+CFUN=4", the LTE Link Monitor software states "Error: 'AT+CFUN=4 ' timed out". I tried rebooting my PC and the board, same result. Unfortunately I am stuck from progressing. Please let me know your thoughts. Thank you.

- Kevin

[kfmurphy]

Hi Øyvind -

Thank you again for the quick response. I was able to successfully follow your suggestion to download the AT client firmware and was successfully able to update the cloud certificate following these instructions - infocenter.nordicsemi.com/index.jsp

After that, I tried to add the LTE device in nRF cloud, but I again received the message "There was an error adding your device: nRFCode 40001: Attempting to verify ownership code for device nrf-xxxxxxxxxxxxxxx using a non-JITP certificate." I've noticed on my board now that LED3 is OFF and LED4 is constant ON, which I believe indicates the device has been successfully added to my nRF cloud account according to step #11 in this page - infocenter.nordicsemi.com/index.jsp

FYI, my modem software is version 1.2.0 (mfw_nrf9160_1.2.0.zip), and the board firmware is nrf9160dk_asset_tracker_ltem_2020-04-29_bc7ade8b.hex.

Unfortunately, at this point when I go to the "devices" tab in my nRF cloud account, it says "No devices found! Click on the blue "+" button to get started!", so it seems like I am back to where I started with this thread.

Please let me know your thoughts. Thanks again.

Regards,
Kevin

[Øyvind]

Hi Kevin, 

Sorry to hear that didn't work. Looking through the guide, it seems that it is missing a crucial step. In nRF Cloud, can you please go to Account again and reset your device:

Kind regards,
Øyvind