Updating modem firmware

[Marshed]

I have a Nordic thingy 91 connected to nRF Cloud, and I see a message "Upgrade your firmware to view Network, Sim, Device, and Service Information" I have tried to update the modem firmware using nRF9160 DK by connecting debug out of the DK to the debug in of the Thingy 91 and program it using nRF Connect v3.4.2 -  Programmer. The log tells me Modem DFU completed successfully!

However no changes are detected at the nRF Cloud, and the message "Upgrade your firmware to view Network, Sim, Device, and Service Information" still remains.

Is the upgrade really successful? If it is why does the nRF Cloud give me the same message and the interface has not changed?

Please assist  

[Øyvind]

Hello, 

After updating the modem FW you must also reprogram the application itself on the Thingy:91. Have you done that?

Kind regards,
Øyvind

[Marshed]

Hello, 

Yes I have put the program again, and the AT+CGMR command shows me that the new modem firmware is loaded, however on the nRF Connect for Cloud nothing changes, and I still get the message "Upgrade your firmware to view Network, Sim, Device, and Service Information"

[Øyvind]

Hi, 

What application are you running on the Thingy:91? Can you provide an output from the LTE Link Monitor? 

Thanks!

-Øyvind

[Marshed]

I am running lte_ble_gateway, what output are you interested in?

[Øyvind]

Marshed said:

what output are you interested in?

 When connected to the LTE Link monitor, you should see the output from Thingy:91.

 

Marshed said:

I am running lte_ble_gateway

 What are you getting in nRF Cloud window? Can you provide a screenshot? Updating the modem FW does not help for showing anything. If you program the asset tracker, you will see more information as this application sends relevant data to nRF Cloud.

[Øyvind]

What version of NCS are you running?