Thingy:9160 iBasis sim will not activate.

[Oliver NMBU]

Hi,

I am trying to activate the Ibasis sim included in my thinfy:91 kit. I am getting the error: "There was an error submitting your user information. This SIM cannot be activated."

I have tried connecting with a mobile hotspot and disabling ad blocking, but to no avail. 

How can I get this working?

[maharshi]

HI  CAN YOU PLEASE HELP ACTIVATE SIM card 893108931810430574 , 893108001907353413

I am getting error "There was an error submitting your user information. This SIM cannot be activated."

[email protected] 

[iBasis Tech Support]

Hi, 

All the checks are in place and registration should be possible now. Please give it another go and confirm.

Kind regards

iBasis Tech Support