Device Driver Not Installed (Code 28)

Hi, I'm a beginner with these Nordic DKs. I'm just trying to connect it to my computer and get familiar with the hardware and firmware. However, when I plug in the DK via USB, my PC isn't registering the device as a JLINK like it usually does. The device appears in the Device Manager as an unknown device. It gives me a code 28 which says the driver for the device is not installed and when I try to update the driver, Windows tells me they're unable to find a driver. i would like to know how to fix this issue. I do not think it's a problem with this specific board as I am getting the same problem with other boards as well. Any help is appreciated