Cloud Gateway API giving stale values

[MR1]

I have a custom BLE service that works correctly with nRF Connect. When I use the API, though, it sends me the same value repeatedly and does not update to reflect new values.

Note the following two images which show that the BLE service value updates as it should when you click read.

The next image shows what I see when I call the API. Note that this value should change to reflect the value that the service contains, like when you click read on nRF Connect, but it is not. It is giving me stale values.

Is this a bug with Cloud Gateway? 

I'm using an nRF52840 with PCA10056 and Segger Embedded Studios. The API call that I am using is: api.nrfcloud.com/.../F364140100B04240BA5005CA45BF8ABC

[Øyvind]

Hello MR1, 

My apologies for the late reply. I will need to forward this to our nRF Cloud team. I expect to have an answer within tomorrow or Wednesday. 

Thank you for your patience. 

Kind regards, 
Øyvind

[Øyvind]

Hello again, 

Looking at the API call you are using, the documentation states: 

Fetch the latest characteristic value that is cached as part of the device state in our database. It may not fetch the latest characteristic value that is on the device (which can take a quite long to retrieve directly via a REST). Therefore, this value can be stale. If you want the latest it is best to first call the StartBLEDeviceDiscovery endpoint to force a rediscovery of the BLE device state.

Kind regards,
Øyvind