Thingy91 updated to latest firmware, unable to connect to nrf cloud

[ansi]

I have the Thingy91 plugged into a macbook pro(osx catalina) with usb.

I have updated the firmware on thingy 91 with the precompiled application and modem firmware (2020-10-30_5522ca2b)

I get the following error: nrf_cloud_transport.nct_connect: getaddrinfo failed -11 followed by  asset_tracker: Failed to connect to cloud, error -3

Attached is a log from LTE-Link-monitor.

Looks like it connects to the cellular network fine, but then fail when attempting to connect to nrf cloud, triggering a reboot.

Also downloaded/updated the 'nrf cloud certificate' in case that was the issue, and deleted it from nrf cloud. Now I am unable to add it back on nrf cloud, and get this error.

I followed the steps for troubleshooting nRF Code 40412, but now I am stuck. Any ideas? 

Fullscreen 0724.logfile_thingy_error.txt Download

2020-11-27T12:00:37.924Z INFO Application data folder: /Users/simander/Library/Application Support/nrfconnect/pc-nrfconnect-linkmonitor
2020-11-27T12:00:37.943Z VERBOSE Could not fetch serial number for serial port at /dev/tty.Bluetooth-Incoming-Port
2020-11-27T12:00:38.038Z DEBUG App pc-nrfconnect-linkmonitor v1.1.10 official
2020-11-27T12:00:38.038Z DEBUG App path: /Users/simander/.nrfconnect-apps/node_modules/pc-nrfconnect-linkmonitor
2020-11-27T12:00:38.039Z DEBUG nRFConnect 3.6.0 is supported by the app (^3.6.0)
2020-11-27T12:00:38.039Z DEBUG nRFConnect path: /Applications/nRF Connect.app/Contents/Resources/app.asar
2020-11-27T12:00:38.039Z DEBUG HomeDir: /Users/simander
2020-11-27T12:00:38.039Z DEBUG TmpDir: /var/folders/l9/wc3jmlnx7ts0lql_nr9p2z980000gn/T/
2020-11-27T12:00:44.962Z INFO Modem port is opened
2020-11-27T12:00:46.085Z DEBUG modem << +CEREG: 2,"0AF5","02101216",7,0,0,"11100000","11100000"
2020-11-27T12:00:46.119Z DEBUG modem << [00:00:03.894,165] [0m<inf> asset_tracker: LTE cell changed: Cell ID: 34607638, Tracking area: 2805[0m
2020-11-27T12:00:46.121Z DEBUG modem << [00:00:03.921,112] [0m<inf> asset_tracker: PSM parameter update: TAU: -1, Active time: -1[0m
2020-11-27T12:00:46.122Z DEBUG modem << +CSCON: 1
2020-11-27T12:00:46.190Z DEBUG modem << [00:00:03.930,633] [0m<inf> asset_tracker: RRC mode: Connected[0m
2020-11-27T12:00:46.566Z DEBUG modem << +CEREG: 1,"0AF5","02101216",7,,,"11100000","11100000"
2020-11-27T12:00:46.574Z DEBUG modem << [00:00:04.350,524] [0m<inf> asset_tracker: Connected to LTE network.[0m
2020-11-27T12:00:46.579Z DEBUG modem << [00:00:04.357,208] [0m<inf> asset_tracker: Network registration status: Connected - home network[0m
2020-11-27T12:00:46.580Z DEBUG modem << [00:00:04.369,018] [0m<inf> asset_tracker: DATE_TIME_OBTAINED_MODEM[0m
2020-11-27T12:00:46.582Z DEBUG modem << [00:00:04.376,068] [0m<inf> asset_tracker: Connecting to cloud, attempt 1 of 8[0m
2020-11-27T12:00:46.588Z DEBUG modem << [00:00:04.388,610] [0m<inf> asset_tracker: Cloud connection request sent.[0m
2020-11-27T12:00:46.615Z DEBUG modem << [00:00:04.400,238] [0m<inf> asset_tracker: Connection response timeout is set to 30 seconds.[0m
2020-11-27T12:00:46.617Z DEBUG modem << [00:00:04.425,750] [0m<inf> asset_tracker: CLOUD_EVT_CONNECTING[0m
2020-11-27T12:00:51.963Z DEBUG modem << +CSCON: 0
2020-11-27T12:00:51.984Z DEBUG modem << [00:00:09.777,709] [0m<inf> asset_tracker: RRC mode: Idle[0m
2020-11-27T12:01:16.663Z DEBUG modem << [00:00:34.436,859] [0m<dbg> nrf_cloud_transport.nct_connect: getaddrinfo failed -11[0m
2020-11-27T12:01:16.670Z DEBUG modem << [00:00:34.444,702] [0m<inf> asset_tracker: CLOUD_EVT_CONNECTING[0m
2020-11-27T12:01:16.672Z DEBUG modem << [00:00:34.450,836] [1;31m<err> asset_tracker: Failed to connect to cloud, error -3[0m
2020-11-27T12:01:16.676Z DEBUG modem << [00:00:34.458,618] [1;31m<err> asset_tracker: Network error, check cloud configuration[0m
2020-11-27T12:01:16.678Z DEBUG modem << [00:00:34.466,705] [1;31m<err> asset_tracker: Device will reboot in 300 seconds[0m
2020-11-27T12:01:16.679Z DEBUG modem << [00:00:34.474,243] [1;31m<err> asset_tracker: LTE link disconnect[0m
2020-11-27T12:01:16.852Z DEBUG modem << +CSCON: 1
2020-11-27T12:01:16.869Z DEBUG modem << [00:00:34.668,853] [0m<inf> asset_tracker: RRC mode: Connected[0m
2020-11-27T12:01:16.871Z DEBUG modem << +CEREG: 0,"0AF5","02101216",7,0,0,"11100000","11100000"
2020-11-27T12:01:18.160Z DEBUG modem << +CSCON: 0
2020-11-27T12:01:18.162Z DEBUG modem << [00:00:35.972,991] [0m<inf> asset_tracker: RRC mode: Idle[0m
2020-11-27T12:01:18.336Z DEBUG modem << [00:00:36.106,231] [1;31m<err> asset_tracker: Shutdown modem[0m

AT%HWVERSION
%HWVERSION: nRF9160 SICA B0A
OK
AT%SHORTSWVER
%SHORTSWVER: nrf9160_1.2.2
OK

Best regards,

Anders

[JONATHAN LL]

HI Andreas,

nd deleted it from nrf cloud.

You had the Thingy91 at one point connected to nrf Cloud ?

And you have registered the SIM on nrf Cloud?

The device has to be connected to the nrf Cloud before it can be added to a user(your account). 

nrf_cloud_transport.nct_connect: getaddrinfo failed -11 , looks like the DNS look up is failing. 

Regards,
Jonathan

[ansi]

It was connected to nrf Cloud before I attempted updating the firmware. I do not use the Ibasis SIM, so I never registered the SIM on nrf Cloud, only the device. (I use a Com4 SIM, I am pretty sure the issue is not related to the SIM; when I test the same SIM card in another thingy91 without the firmware updates, it connects to nrf cloud right away. )

Br,

Anders

[JONATHAN LL]

Hi, 

Could you try to revert to previous modem firmware v1.2.1 and application to see if the problem still persist. 
Did you use the ltem or nbiot application? 

Regards,
Jonathan