No device found for this id. Troubleshoot nRF Code 40414

[bratvitaly]

Hello,

I have a certificate attached, but in my personal account it gives an error when I enter the DK data.

Please tell me why the error occurs?

OS: macOS 10.13.6

Files: 

• nrf9160dk_asset_tracker_nbiot_2020-10-30_5522ca2b.hex
• mfwnrf9160122.zip

[Didrik Rokhaug]

First, when adding log files, could you use 'Insert->Image/video/file':

Otherwise, the posts gets quite long, which makes it hard to navigate the ticket.

I have also edited your replies by putting the logs in a 'code' section, to shorten the posts.

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The log shows that you find a network:

+CEREG: 2,"4B0B","0022D7D4",9,0,0,"11100000","11100000"

But get rejected, with cause 15:

+CEREG: 4,"4B0B","0022D7D4",9,0,15,"11100000","11100000"

Cause 15 is:

Cause #15 – No suitable cells in tracking area This EMM cause is sent to the UE if it requests service, or if the network initiates a detach request, in a tracking area where the UE, by subscription, is not allowed to operate, but when it should find another allowed tracking area or location area in the same PLMN or an equivalent PLMN.

In other words, it does not look like your new operator has NB-IoT coverage in your area, or your subscription does not cover your area (e.g. if you are roaming).

The log shows the device trying some other tracking areas, but it always get the same reject cause.

[bratvitaly]

Dear Didrik,

Thank you for the info.

Please tell me, did any of your users in Russia manage to link nRF9160 DK to nRF Cloud?

If there are such users, can I ask them how they solved this problem?

Best regards,

Vitaliy

[Didrik Rokhaug]

I do not know of any particular cases in Russia, neither positive, nor negative.

According to GSMA, you should be able to get a connection from either Megafon or MTS: CIoT deployment in Russia

However, I recommend that you contact your Regional Sales Manager, as he probably have a better overview of the local situation than I have.

If you do not know how to contact your RSM, you can send me a private message, and I will provide you the contact details.