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nRF Connect 3.6.1 "Error when getting device info" since update from 3.6.0 version.

Emile

Hi,

Since I updated nRF connect from 3.6.0 to 3.6.1, I get this error when I try to connect to a device : 

"Error when getting device info: Error: Error: Error occured when open device long term. Errorcode: Could not execute the function due to too many calls in line (0xe)"

I'm using Jlink software version 6.90... What is the issue here?

Thank you!

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  • +1

    Hi

    This is most likely n issue with the J-Link version you're using. The latest J-Link version that nRFConnect supports is J-Link Software version 6.88. I see that you use v6.90, which is not tested with, and therefore likely to not be compatible with, nRFConnect. Please try downgrading your J-Link software to see if that solves this issue for you.

    Afterwards, you likely need to reinstall the interface MCU firmware on the DK/debugger you're using as well. To do so on a Development Kit, hold the reset button (SW5) while you power on the DK until LED (LD5) starts to blink. Once the DK is in bootloader mode, drag and drop the downloadable Interface MCU firmware .bin file into the bootloader folder that should have popped up on your computer. Do not drag and drop any other file here, as that may overwrite and ruin the bootloader entirely without an option of recovery.

    Best regards,

    Simon

Reply
  • +1

    Hi

    This is most likely n issue with the J-Link version you're using. The latest J-Link version that nRFConnect supports is J-Link Software version 6.88. I see that you use v6.90, which is not tested with, and therefore likely to not be compatible with, nRFConnect. Please try downgrading your J-Link software to see if that solves this issue for you.

    Afterwards, you likely need to reinstall the interface MCU firmware on the DK/debugger you're using as well. To do so on a Development Kit, hold the reset button (SW5) while you power on the DK until LED (LD5) starts to blink. Once the DK is in bootloader mode, drag and drop the downloadable Interface MCU firmware .bin file into the bootloader folder that should have popped up on your computer. Do not drag and drop any other file here, as that may overwrite and ruin the bootloader entirely without an option of recovery.

    Best regards,

    Simon

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