Facing problem in connecting Nordic Thingy 91 to nRF Cloud

[Lalit Kumar Baghel]

I am using Nordic Thingy 91 Kit.

I have uploaded modem and application firmware URL : Nordic Thingy:91 - Downloads - nordicsemi.com

I am facing following problem while connecting Nordic Thingy 91 to nRF Cloud.

There was an error adding your device: No device found for this id. The device has not yet been provisioned. Troubleshoot nRF Code 40412

[Didrik Rokhaug]

Hi,

Was the Thingy:91 connected to nRF Cloud when you tried to add it to your account?

The LED should be yellow when the device is ready to be added to your account.

https://developer.nordicsemi.com/nRF_Connect_SDK/doc/latest/nrf/applications/asset_tracker/README.html#user-interface

Best regards,

Didrik

[Lalit Kumar Baghel]

Hi,

I tried to connect thingy to cloud but showed error 40412, and led status was blue only no yellow color.

[Didrik Rokhaug]

Lalit Kumar Baghel said:

led status was blue only no yellow color

 Then the Thingy:91 had not yet connected to nRF Cloud, and was therefore not yet ready to be added to your account.

To avoid any confusion, let me clarify a bit what I mean:

"Thingy:91 connected to nRF Cloud": The Thingy:91 is connected to the nework, and has established a TLS and MQTT connection to nRF Cloud's servers. This should happen automatically unless the Thingy:91 encounters any problems. This should also happen regardless of whether the Thingy:91 has been associated to any nRF Cloud accounts.

"add Thingy:91 to your account": This is where you log in to nRF Cloud, press the "+" button, and enter the device's details. If this operation is successful, the device will now appear in your list of devices, and you can see the data it reports.

 

Lalit Kumar Baghel said:

led status was blue only no yellow color.

 This means that it was still trying to connect to the LTE-M or NB-IoT network.

What SIM card are you using?

Are there LTE-M or NB-IoT coverage where you are?

Does you SIM card and subscription support your local LTE-M or NB-IoT network?

Is the application configured to use LTE-M or NB-IoT to suit your local network and SIM card?

Can you connect the Thingy:91 to a computer, and send me the log it prints?

Best regards,

Didrik