Cannot connect to nRF52840 from iPhone/iPad running iOS 14 using nRF Connect App

Question

Hi, 
 As iOS developer, I'm facing a really strange issue : Using the nRF Connect app, I try to connect my BLE device, with success or not depending my iPhone/iPad configuration; you can see the detail below 
 
 iPad mini 1 - iOS 12.4.5 
 iPad Air 3 - iOS 14 
 iPad Air 4 - iOS 14.2 
 iPad Pro 11 - iOS 14.2 
 iPhone 6s - iOS 14.2 
 iPhone 8 - iOS 13.3.1 
 iPhone 8 - iOS 14.3 
 iPhone 11 Pro - iOS 14.2 
 
 All the devices which fails to connect (stuck in "connecting" state), are "Bluetooth 5.0 technology" according to Apple 
 Important thing to note, is that an iPhone 8 running on iOS 13 can succeed to connect. An iPhone 8 running on iOS 14 fails to connect. 
 These results are not random and produce the same output everytime. 
 To summarise, the problem seems linked only to iOS 14, but this is not true for all devices (It works perfectly fine on iPhone 6s and iPhone 11 Pro running iOS 14.2). 
 Could somebody guide me on why this is happening ? 
 Thanks for your input :)

Susheel Nuguru · Accepted Answer

Sorry for the late reply. 
 It looks like the issue is that your BLE device is not responding to LL_PHY_REQ which some IOS centrals are querrying for. 
 Can you please add a response to that request as below in your ble_event_handler in you app 
 case BLE_GAP_EVT_PHY_UPDATE_REQUEST:
 {
 NRF_LOG_DEBUG("PHY update request.");
 ble_gap_phys_t const phys =
 {
 .rx_phys = BLE_GAP_PHY_AUTO,
 .tx_phys = BLE_GAP_PHY_AUTO,
 };
 err_code = sd_ble_gap_phy_update(p_ble_evt->evt.gap_evt.conn_handle, &phys);
 APP_ERROR_CHECK(err_code);
 } br 
 and see if that works.

DDelforge · Answer

Hi, thanks for your feedback, Indeed with little change, it's now working perfectly on my iOS devices ! Thanks a lot !

Cannot connect to nRF52840 from iPhone/iPad running iOS 14 using nRF Connect App

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