Thingy91 not recognized over USB

[alexmcgov1]

I recently purchased a Thingy91 and have been following the start up guide but have been running into an issue with the thingy91 being recognized over USB. I was able to connect the device to nrfCloud, and receive some sensor data, but not any GPS data. I have read some other posts on here about this issue, but wasn't able to successfully complete any of the suggestions to fix the issue. 

I have tried to put the device into recovery mode using both SW3 and SW4 for the nrF91 and nrF52 but was still not recognized in the nRF Connect Programmer, or listed in my Device Manager. I have read suggestions to try flashing the nrf52, but am unsure how to do this without a SWD programmer. I do not have access to one but am looking at purchasing one right now. Looking for any help to successfully have the device recognized by my computer. 

[Heidi]

Hi! They've taken a look at the modem trace you provided and there are no issues with the device.

Most likely, the GPS isn't getting a fix because it's not finding any satellites.

Is the device under an open sky, i.e not inside or between skyscrapers or something like that?

You could also try configuring the application differently. Give the GPS a longer window by increasing the PSM active time (CONFIG_LTE_PSM_REQ_RAT).

Best regards,

Heidi