COM Port not detected by sniffer software

[Malcolm]

I am using sniffer v3.1.

I have installed the sniffer code on a nRF52840 dongle (PCA100059). When I insert this into the PC it appears as "nRF Sniffer for Bluetooth LE (COM10)" in device manager. However it is not detected by "nrf_sniffer_ble.bat --extcap-interfaces" although I see all the other lines of output, and likewise it is not detected in Wireshark.

This has been working but I cannot understand why it has now stopped.

[Karl Ylvisaker]

Hello, 

When I insert this into the PC it appears as "nRF Sniffer for Bluetooth LE (COM10)" in device manager. However it is not detected by "nrf_sniffer_ble.bat --extcap-interfaces" although I see all the other lines of output, and likewise it is not detected in Wireshark.

Could you confirm for me that you have followed the steps from the Installing the nRF Sniffer documentation? Especially the steps in the Installing the nRF Sniffer capture tool section.

This has been working but I cannot understand why it has now stopped.

Could you elaborate what you mean when you say that it has worked, but now does not?
What have changed since it last worked, and when was it working as intended?

Best regards,
Karl