Can not activate SIM

[KevinA]

There was an error submitting your user information. This SIM cannot be activated.

Again and again I get the same crap, I can't activate my nRF9160-DK without the SIM working and this excuse for a user interface will not accept my information.

It has taken all day to get here just to fail. I can not imagine provisioning having to be this complex.

[Øyvind]

Hello, 

I fully acknowledge the anger and disappointment of not being able to register and activate the SIM. Can you please add what error message you are receiving when it fails? Maybe I can help to clear the confusion. You are right, the provisioning part should not be this complicated. 

What SIM are you trying to activate? Can you please go through the steps that you have done?

Thank you! 

Kind regards,
Øyvind

[KevinA]

The Error: There was an error submitting your user information. This SIM cannot be activated.

It appears you have to register the SIM that comes with the nRF9160-DK from iBASIS then on another page install the device information after the SIM has been registered.

Here is the error as an image:

I filled out the required information, the first time I used by PO BOX which causes problems with people do not understand rural living, when the process rejected my user information I deleted the SIM and closed the browser then started over using my street address, same error.

[iBasis Tech Support]

Hi,

Can you please share the sim card's ICCID in a PM? That way we can also check in case something is blocking the activation. 

Kind regards,

iBasis tech support

[KevinA]

I would love to but I have not a clue how to PM, I tried iBasis in messages but they don't list anyone.

[Øyvind]

Hi KevinA,

Have you been able to submit the SIM card's ICCID in a PM? To send a PM, or private message, you can click on the envelope in top right corner. A drop down menu will a appear and you should be able to click "new message".

In the message view you should be able to add the recipient by typing in iBasis, selecting iBasis Tech Support and then add your message.

Also, please see email from your RSM with some contact information.

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Regarding the SIM activation, it may also be an issue on the nRF Cloud side. I will investigate and update you as soon as I know. 

Let me know how it works out. 

Kind regards,
Øyvind