Bluetooth Low Energy Screen goes completely white when attempting to bond BLE device (v2.5.0)

[tjhasan]

Specifications:

• nRF Connect v3.6.1
• Device used: nRF 52DK
• BLE device used: Garmin Vivosmart 4
• Bluetooth Low Energy v2.5.0

Behavior:

After opening the Bluetooth Low Energy App within nRF Connect, selecting my device (nRF52DK), I begin scanning for LE devices near me. I then connect to the Garmin Vivosmart 4 device without issue. I then click the gear icon to open the connection settings to attempt to bond the nRF52DK with the Vivosmart device. However, upon clicking the checkbox to indicate my wanting to bond the two devices, the entire screen becomes white and unusable.

Additionally, after this occurrence, the nRF52DK becomes unopenable, always resulting in the message below. Turning the nRF52DK off for 30 seconds and back on prevents the message below from appearing again, but the white screen issue upon selecting the "bonding option is always present.

Received status with code 0 PKT_SEND_MAX_RETRIES_REACHED, message: 'No response from device. Tried to send packet 6 times.'

[run_ar]

Hi,

This is nrf connect for pc? And you are using the nRF52 DK as the ble adapter for nRF connect? Could you try to press F5 to refresh the window after it goes blank?

Any chance you could try to capture the on air traffic using nrf sniffer to see where it fails?

[tjhasan]

Very sorry for the incredibly late response. It seems that the connect desktop app pushed a new update where this issue was addressed. The screen no longer turns white after attempting to change connection settings. Thank you very much for responding!