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why am i not able to update application via ota DFU in MCP

hello,

i am unable to update application or softdevice or bootloader via master control panel 3.9.0 while doing so, it shows error:"FAILED TO OPEN TRANPORT BACKEND".

The thing is i have successfully updated the same via MCP couple of times may be after trying 100 times.

But most of the time this error occurs

please help me

thank you

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