Thingy91 - start-up problem will not connect to LTE - please help :-)

[cegre]

sorry for the perhaps stupid question - but despite several hours of intensive searching, I am not getting any further with the start -up of my new and beautiful Thingy91.

Unpacked and proceeded exactly according to the get started video ( https://www.nordicsemi.com/Software-and-tools/Prototyping-platforms/Nordic-Thingy-91/GetStarted#infotabs) -   Updating Zip file 2021-03-04  downloaded  - Modem firmware updated and Asset Tracker - Hex (thingy91_ltem_2021-03-04_8e8c6089.hex) for LTE installed. Everything worked.

SIM card activated and now the problem - no LTE connection - even though I am trying for hours in the middle of Germany with a well-developed LTE network. The LTE Link Monitor shows Connecting to LTE network - but then LTE could not be established .. Question: was that the correct hex file for the LTE asset tracker? Or where is my mistake?

Thanks in advance and stay healthy

[cegre]

All- clear :-)

Today came the replacement SIM card for the outdated SIM card from IBasis . And all worked fine, after reupdating the hex-file  - Thingy connected without problems to nrf-cloud.      I will discuss the problem with the TELEKOM-SIMCard with their agents.

Thank you for your support - stay healthy!

[Heidi-Irene Harvey Sollie]

That's good to hear! Please let me know if there's anything else I can do for you.