• State Verified Answer
  • Replies 8 replies
  • Subscribers 89 subscribers
  • Views 2295 views
  • Users 0 members are here
Attachments (0)
Nordic Case Info
  • Case ID: 269566
Options
This post is older than 2 years and might not be relevant anymore
More Info: Consider searching for newer posts

Thingy 91 asset tracker don't connect to nrf Cloud // no Logs

Rudolph Aschmoneit

Hey at all,

today I wanted to set up 7 new Thingy:91 devices. All thingys are 1.4.0 // 2020.23.

So I started with updating modem FW (mfwnrf9160123) and flashing thingy91_ltem_2021-03-04_8e8c6089.hex from the img_app_bl.

I using the nrf9160DK as Debug Probe. Then I registered the 7 IBasis Sim Cards in nrfCloud and swichted all the Thingys on. They were on for half an hour each time on different places (balkony, office). So I would exclude the possibility of bad LTE connection. But the devices just blink white all the time, so they don't connect to nrf Cloud. Also when I tried to registered them in Cloud I get the Error 40412 (No device found for this id. The device has not yet been provisioned. The device cannot be found in the device registry, i.e., it is not "known" by the IoT cloud platform.). I also tried to Update nrf52 Firmware, cause this was an Issue when I started the first time with one thingy some months ago. No differences. I then flash the debug version thingy91_debug_ltem_2021-03-04_8e8c6089.hex but I could not see anything on the LTE Link Monitor. 

Then I flashed the fw from the release before last (thingy91_fw_2020-10-30_5522ca2b). Same problem, only white LED is blinking.

Then I build the fw asset_tracker by myself, to enable more logs, in project_config I additional activated CONFIG_MQTT_LOG_LEVEL_DBG=y, CONFIG_NET_LOG=y, CONFIG_MODEM_LOG_LEVEL_DBG=y, but I could not see any logs in LTE Link Monitor, and same problem as before, LED just blinks white. 

I really don't get it and I think I making a fundemental Error here that I can't see at the moment.

have you any suggestions?

Thanks a lot in Advance!

Best Regards

Rudolph

Parents
  • 0

    Hi Rudolph,

    If the LED on the Thingy:91 is white, then it is still trying to connect to a network, so you have not been able to establish a network connection yet. Are you certain iBasis has coverage in your area? The list over countries where there is iBasis coverage can be found here. If you are in a country where there is only NB-IoT coverage, you must make sure to flash the correct firmware to your Thingy, so that it is using NB-IoT instead of LTE-M. If there is no iBasis coverage in your country, you must contact an operator with LTE-M or NB-IoT coverage in your are for a LTE-M or NB-IoT SIM card from them.

    As you are not able to get any logs, it is difficult to say more about why you are having problems. Have you checked out this guide for how to connect to the Thingy:91 using LTE Link Monitor?

    Best regards,

    Marte

  • 0 in reply to Marte Myrvold

    Hey Marte,

    thanks for your fast reply. I am using it in Germany, so LTE-M should have national coverage. I also have started with another thingy and an iBasis Sim Card in November. With this device everything was working fine. I started with this device with thingy91_fw_2020-10-30_5522ca2b ,cause this was the newest firmware at this point. With this device I also have no problems to connect with LTE Link monitor. So I will double check again if I really have doing all the steps right with the new ones.

Reply
  • 0 in reply to Marte Myrvold

    Hey Marte,

    thanks for your fast reply. I am using it in Germany, so LTE-M should have national coverage. I also have started with another thingy and an iBasis Sim Card in November. With this device everything was working fine. I started with this device with thingy91_fw_2020-10-30_5522ca2b ,cause this was the newest firmware at this point. With this device I also have no problems to connect with LTE Link monitor. So I will double check again if I really have doing all the steps right with the new ones.

Children
No Data
Related