"Unspported Device" error while connecting nRF5340 to nRF Connect v3.6.1 - Programmer

[tim3in]

I am unable to connect the device to nRF Connect programmer. Following is the error. how to resolve it? what actually is the problem?

[Albrecht Markus Schellenberger]

Hello Timothy,

Thanks for the pictures! The 3 COM-ports are supposed to be registered as “JLink CDC UART Port”.

Are you sure that you are using an USB data cable and not one for powering only?

Regards,

Markus