Firmware update impossible using nRF Connect V3.6.1

[Sicame_IoT]

Hello,

I use NRF Connect V3.6.1 on Windows 10 Pro - 64 bits with a seeger JLink.

I have updated the nRF programmer to v1.4.9

When I try to flash image in the nRF52840, I got the following message : 2021-06-02T13:05:33.721Z ERROR Error: Error occured when program. Errorcode: CouldNotCallFunction (0x9)

I tried with Jlink software v6.88 and v7.22.

It is the first time I try to flash this nrf52840. I didn't see this issue before using other nRF52840.

2021-06-02T13:05:33.721Z INFO Recovery procedure finished
2021-06-02T13:05:33.734Z INFO Using nrfjprog to communicate with target
2021-06-02T13:05:34.067Z INFO Using J-Link Software version 7.22
2021-06-02T13:05:34.379Z INFO Segger serial:  260115021
2021-06-02T13:05:34.379Z INFO Segger speed:  2000  kHz
2021-06-02T13:05:34.380Z INFO Segger version:  J-Link V10 compiled Apr 27 2021 16:35:48
2021-06-02T13:05:34.380Z INFO Core probed: 260115021
2021-06-02T13:05:34.380Z INFO Core RAM: 256KiB
2021-06-02T13:05:34.380Z INFO Core ROM: 1024KiB in pages of 4KiB
2021-06-02T13:05:34.503Z INFO Model: NRF52840_xxAA_REV2.
2021-06-02T13:05:34.848Z INFO Core0: Reading device non-volatile memory. This may take a few seconds.
2021-06-02T13:05:35.152Z INFO Core0: UICR has been read. Click read button to read full non-volatile memory.
2021-06-02T13:06:09.001Z INFO Writing image to disable app readback protection
2021-06-02T13:06:09.838Z ERROR Error: Error occured when program. Errorcode: CouldNotCallFunction (0x9)
Lowlevel error: INVALID_PARAMETER (fffffffd)

2021-06-02T10:27:05.970Z INFO Using nrfjprog to communicate with target
2021-06-02T10:27:06.299Z INFO Using J-Link Software version 6.88
2021-06-02T10:27:06.592Z INFO Segger serial:  260115021
2021-06-02T10:27:06.592Z INFO Segger speed:  2000  kHz
2021-06-02T10:27:06.592Z INFO Segger version:  J-Link V10 compiled Feb  4 2021 12:58:41
2021-06-02T10:27:06.592Z INFO Core probed: 260115021
2021-06-02T10:27:06.592Z INFO Core RAM: 256KiB
2021-06-02T10:27:06.592Z INFO Core ROM: 1024KiB in pages of 4KiB
2021-06-02T10:27:06.711Z INFO Model: NRF52840_xxAA_REV2.
2021-06-02T10:27:07.035Z INFO Core0: Reading device non-volatile memory. This may take a few seconds.
2021-06-02T10:27:07.398Z INFO Core0: UICR has been read. Click read button to read full non-volatile memory.
2021-06-02T10:27:07.507Z INFO SoftDevice detected, id 0xAE (S140 v6.1.0)
2021-06-02T10:27:13.202Z INFO Writing image to disable app readback protection
2021-06-02T10:27:14.016Z ERROR Error: Error occured when program. Errorcode: CouldNotCallFunction (0x9)
Lowlevel error: INVALID_PARAMETER (fffffffd)

Best Regards.

David

[Tanu]

I have been facing the same issue after update to 1.4.9. nrf connect programmer.

NRFgo studio works fine for erasing and updating firmware. 

I checked NRF connect programmer 1.4.7 and it was working alright with no issues with erasing and updating.

[Vidar Berg]

Hi all, Thanks for the reports! I was able to reproduce it now. Turns out I needed to use a standalone J-link as the on-board J-link used on the development boards does not appear to be affected by this issue. The team responsible for this release is looking into this now.

[Fabrice_31]

Hello,

A new programmer version has been released but unfortunately, error is still present on my side.

Do you know when that issue will be resolved or do you know how to dowgrade the version used?

[Vidar Berg]

Hello,

The issue has been assigned to the team, but I'm not able to give you a timeline for a fix yet. In the meantime you may downgrade to v1.4.8 or use nrfjprog from the command line.

To downgrade, you have to install the old release as a local app. The old version is available here: https://developer.nordicsemi.com/.pc-tools/nrfconnect-apps/pc-nrfconnect-programmer-1.4.8.tgz

And here are the instructions for installing local apps: https://nordicsemiconductor.github.io/pc-nrfconnect-docs/local_app_installation

Edit: version 1.4.11 with the fix was released just now.