Thingy:91 failed to connect to cellular network

[ted616]

Hi,

I followed Getting Started guide for Thingy:91. However, I could not get cellular connected. I am using the iBASIS sim card came with the kit.  I am located in Chicago IL, USA.  I am using thingy91_fw_2021-03-04_8e8c6089 software with latest 1.3.0 modem fw.

2021-06-13T11:51:13.429Z INFO Application data folder: C:\Users\tedca\AppData\Roaming\nrfconnect\pc-nrfconnect-linkmonitor
2021-06-13T11:51:13.450Z DEBUG App pc-nrfconnect-linkmonitor v1.1.10 official
2021-06-13T11:51:13.450Z DEBUG App path: C:\Users\tedca\.nrfconnect-apps\node_modules\pc-nrfconnect-linkmonitor
2021-06-13T11:51:13.450Z DEBUG nRFConnect 3.6.1 is supported by the app (^3.6.0)
2021-06-13T11:51:13.450Z DEBUG nRFConnect path: C:\Users\tedca\AppData\Local\Programs\nrfconnect\resources\app.asar
2021-06-13T11:51:13.450Z DEBUG HomeDir: C:\Users\tedca
2021-06-13T11:51:13.450Z DEBUG TmpDir: C:\Users\tedca\AppData\Local\Temp
2021-06-13T11:51:13.454Z VERBOSE Could not fetch serial number for serial port at COM1
2021-06-13T11:51:59.491Z INFO Modem port is opened
2021-06-13T11:52:10.100Z DEBUG modem << +CEREG: 2,"CA0D","03165601",7
2021-06-13T11:52:10.126Z DEBUG modem << [00:00:13.970,977] [0m<inf> asset_tracker: LTE cell changed: Cell ID: 51795457, Tracking area: 51725[0m
2021-06-13T11:52:10.153Z DEBUG modem << +CSCON: 1
2021-06-13T11:52:10.155Z DEBUG modem << [00:00:14.027,526] [0m<inf> asset_tracker: RRC mode: Connected[0m
2021-06-13T11:52:11.979Z DEBUG modem << +CEREG: 2,"CA0D","03165601",7,0,15
2021-06-13T11:52:13.230Z DEBUG modem << +CSCON: 0
2021-06-13T11:52:13.232Z DEBUG modem << [00:00:17.105,499] [0m<inf> asset_tracker: RRC mode: Idle[0m
2021-06-13T11:52:13.262Z DEBUG modem << +CEREG: 2
2021-06-13T11:52:13.272Z DEBUG modem << [00:00:17.133,911] [0m<inf> asset_tracker: LTE cell changed: Cell ID: -1, Tracking area: -1[0m
2021-06-13T11:52:13.939Z DEBUG modem << +CEREG: 2,"A21A","005F1415",7
2021-06-13T11:52:13.944Z DEBUG modem << [00:00:17.810,638] [0m<inf> asset_tracker: LTE cell changed: Cell ID: 6231061, Tracking area: 41498[0m
2021-06-13T11:52:14.161Z DEBUG modem << +CSCON: 1
2021-06-13T11:52:14.163Z DEBUG modem << [00:00:18.035,461] [0m<inf> asset_tracker: RRC mode: Connected[0m
2021-06-13T11:52:15.838Z DEBUG modem << +CEREG: 2,"A21A","005F1415",7,0,15
2021-06-13T11:52:17.122Z DEBUG modem << +CSCON: 0
2021-06-13T11:52:17.125Z DEBUG modem << [00:00:20.996,520] [0m<inf> asset_tracker: RRC mode: Idle[0m
2021-06-13T11:52:17.142Z DEBUG modem << +CEREG: 2
2021-06-13T11:52:17.146Z DEBUG modem << [00:00:21.014,343] [0m<inf> asset_tracker: LTE cell changed: Cell ID: -1, Tracking area: -1[0m
2021-06-13T11:52:17.163Z DEBUG modem << +CEREG: 2,"A21A","005F1415",7
2021-06-13T11:52:17.168Z DEBUG modem << [00:00:21.034,515] [0m<inf> asset_tracker: LTE cell changed: Cell ID: 6231061, Tracking area: 41498[0m
2021-06-13T11:52:17.198Z DEBUG modem << +CSCON: 1
2021-06-13T11:52:17.200Z DEBUG modem << [00:00:21.073,394] [0m<inf> asset_tracker: RRC mode: Connected[0m
2021-06-13T11:52:17.257Z DEBUG modem << +CEREG: 2,"A21A","005F1415",7,0,11
2021-06-13T11:52:18.562Z DEBUG modem << +CSCON: 0
2021-06-13T11:52:18.563Z DEBUG modem << [00:00:22.436,553] [0m<inf> asset_tracker: RRC mode: Idle[0m
2021-06-13T11:52:34.829Z DEBUG modem >> AT+COPS=?
2021-06-13T11:52:46.588Z DEBUG modem << +CEREG: 2,"4128","033DE30F",7
2021-06-13T11:52:46.590Z DEBUG modem << [00:00:50.459,716] [0m<inf> asset_tracker: LTE cell changed: Cell ID: 54387471, Tracking area: 16680[0m
2021-06-13T11:52:47.116Z DEBUG modem << +CSCON: 1
2021-06-13T11:52:47.117Z DEBUG modem << [00:00:50.991,485] [0m<inf> asset_tracker: RRC mode: Connected[0m
2021-06-13T11:52:49.363Z DEBUG modem << +CEREG: 2,"4128","033DE30F",7,0,15
2021-06-13T11:52:50.655Z DEBUG modem << +CSCON: 0
2021-06-13T11:52:50.657Z DEBUG modem << [00:00:54.531,066] [0m<inf> asset_tracker: RRC mode: Idle[0m
2021-06-13T11:52:50.734Z DEBUG modem << +CEREG: 2
2021-06-13T11:52:50.738Z DEBUG modem << [00:00:54.606,658] [0m<inf> asset_tracker: LTE cell changed: Cell ID: -1, Tracking area: -1[0m
2021-06-13T11:52:50.819Z DEBUG modem << +CEREG: 2,"4128","033DE30F",7
2021-06-13T11:52:50.822Z DEBUG modem << [00:00:54.691,040] [0m<inf> asset_tracker: LTE cell changed: Cell ID: 54387471, Tracking area: 16680[0m
2021-06-13T11:52:50.985Z DEBUG modem << +CSCON: 1
2021-06-13T11:52:50.988Z DEBUG modem << [00:00:54.860,046] [0m<inf> asset_tracker: RRC mode: Connected[0m
2021-06-13T11:52:51.021Z DEBUG modem << +CEREG: 2,"4128","033DE30F",7,0,11
2021-06-13T11:52:52.273Z DEBUG modem << +CSCON: 0
2021-06-13T11:52:52.274Z DEBUG modem << [00:00:56.149,017] [0m<inf> asset_tracker: RRC mode: Idle[0m
2021-06-13T11:52:52.363Z DEBUG modem << +CEREG: 2
2021-06-13T11:52:52.367Z DEBUG modem << [00:00:56.240,081] [0m<inf> asset_tracker: LTE cell changed: Cell ID: -1, Tracking area: -1[0m
2021-06-13T11:53:33.338Z DEBUG modem << +COPS: (1,"","","311480",7),(3,"","","311490",7),(1,"","","310260",7),(1,"","","310410",7),(3,"","","313100",7)
2021-06-13T11:53:33.340Z DEBUG modem << OK
2021-06-13T11:53:33.345Z DEBUG modem >> AT+COPS?
2021-06-13T11:53:33.359Z DEBUG modem << +COPS: 0
2021-06-13T11:53:33.360Z DEBUG modem << OK
2021-06-13T11:54:35.673Z INFO Modem port is closed
2021-06-13T11:54:35.694Z INFO Modem port is opened
2021-06-13T11:54:35.698Z DEBUG modem >> AT+CFUN?
2021-06-13T11:54:35.712Z DEBUG modem << +CFUN: 1
2021-06-13T11:54:35.713Z DEBUG modem << OK
2021-06-13T11:54:35.718Z DEBUG modem >> AT+CGSN=1
2021-06-13T11:54:35.734Z DEBUG modem << +CGSN: "352656101103334"
2021-06-13T11:54:35.735Z DEBUG modem << OK
2021-06-13T11:54:35.740Z DEBUG modem >> AT+CGMI
2021-06-13T11:54:35.756Z DEBUG modem << Nordic Semiconductor ASA
2021-06-13T11:54:35.757Z DEBUG modem << OK
2021-06-13T11:54:35.760Z DEBUG modem >> AT+CGMM
2021-06-13T11:54:35.774Z DEBUG modem << nRF9160-SICA
2021-06-13T11:54:35.775Z DEBUG modem << OK
2021-06-13T11:54:35.778Z DEBUG modem >> AT+CGMR
2021-06-13T11:54:35.792Z DEBUG modem << mfw_nrf9160_1.3.0
2021-06-13T11:54:35.793Z DEBUG modem << OK
2021-06-13T11:54:35.794Z INFO Nordic Semiconductor ASA nRF9160-SICA [mfw_nrf9160_1.3.0] SerNr: 352656101103334
2021-06-13T11:54:35.797Z DEBUG modem >> AT+CEMODE?
2021-06-13T11:54:35.812Z DEBUG modem << +CEMODE: 2
2021-06-13T11:54:35.813Z DEBUG modem << OK
2021-06-13T11:54:35.815Z DEBUG modem >> AT%XCBAND=?
2021-06-13T11:54:35.832Z DEBUG modem << %XCBAND: (2,3,4,8,12,13,20,28)
2021-06-13T11:54:35.833Z DEBUG modem << OK
2021-06-13T11:54:35.837Z DEBUG modem >> AT+CMEE?
2021-06-13T11:54:35.852Z DEBUG modem << +CMEE: 0
2021-06-13T11:54:35.853Z DEBUG modem << OK
2021-06-13T11:54:35.857Z DEBUG modem >> AT+CMEE=1
2021-06-13T11:54:35.874Z DEBUG modem << OK
2021-06-13T11:54:35.877Z DEBUG modem >> AT+CNEC?
2021-06-13T11:54:35.891Z DEBUG modem << +CNEC: 0
2021-06-13T11:54:35.892Z DEBUG modem << OK
2021-06-13T11:54:35.895Z DEBUG modem >> AT+CNEC=24
2021-06-13T11:54:35.908Z DEBUG modem << OK
2021-06-13T11:54:35.911Z DEBUG modem >> AT+CGEREP?
2021-06-13T11:54:35.925Z DEBUG modem << +CGEREP: 0,0
2021-06-13T11:54:35.926Z DEBUG modem << OK
2021-06-13T11:54:35.930Z DEBUG modem >> AT+CGDCONT?
2021-06-13T11:54:35.946Z DEBUG modem << +CGDCONT: 0,"","","",0,0
2021-06-13T11:54:35.947Z DEBUG modem << OK
2021-06-13T11:54:35.950Z DEBUG modem >> AT+CGACT?
2021-06-13T11:54:35.965Z DEBUG modem << +CGACT: 0,0
2021-06-13T11:54:35.966Z DEBUG modem << OK
2021-06-13T11:54:35.968Z DEBUG modem >> AT+CGEREP=1
2021-06-13T11:54:35.982Z DEBUG modem << OK
2021-06-13T11:54:35.986Z DEBUG modem >> AT+CIND=1,1,1
2021-06-13T11:54:35.999Z DEBUG modem << OK
2021-06-13T11:54:36.002Z DEBUG modem >> AT+CEREG=5
2021-06-13T11:54:36.015Z DEBUG modem << OK
2021-06-13T11:54:36.017Z DEBUG modem >> AT+CEREG?
2021-06-13T11:54:36.031Z DEBUG modem << +CEREG: 5,2
2021-06-13T11:54:36.032Z DEBUG modem << OK
2021-06-13T11:54:36.035Z DEBUG modem >> AT%CESQ=1
2021-06-13T11:54:36.049Z DEBUG modem << OK
2021-06-13T11:54:36.053Z DEBUG modem >> AT+CESQ
2021-06-13T11:54:36.068Z DEBUG modem << +CESQ: 99,99,255,255,0,29
2021-06-13T11:54:36.070Z DEBUG modem << OK
2021-06-13T11:54:36.076Z DEBUG modem >> AT%XSIM=1
2021-06-13T11:54:36.090Z DEBUG modem << OK
2021-06-13T11:54:36.094Z DEBUG modem >> AT%XSIM?
2021-06-13T11:54:36.108Z DEBUG modem << %XSIM: 1
2021-06-13T11:54:36.108Z DEBUG modem << OK
2021-06-13T11:54:36.111Z DEBUG modem >> AT+CPIN?
2021-06-13T11:54:36.125Z DEBUG modem << +CPIN: READY
2021-06-13T11:54:36.126Z DEBUG modem << OK
2021-06-13T11:54:36.128Z DEBUG modem >> AT+CPINR="SIM PIN"
2021-06-13T11:54:36.150Z DEBUG modem << +CPINR: "SIM PIN",3
2021-06-13T11:54:36.151Z DEBUG modem << OK
2021-06-13T11:54:36.158Z DEBUG modem >> AT+CIMI
2021-06-13T11:54:36.174Z DEBUG modem << 204080813553333
2021-06-13T11:54:36.175Z DEBUG modem << OK
2021-06-13T11:54:36.175Z INFO IMSIdentity: 204080813553333
2021-06-13T11:54:36.668Z DEBUG modem << %CESQ: 29,1,0,0
2021-06-13T11:54:38.985Z DEBUG modem >> AT+CESQ
2021-06-13T11:54:39.001Z DEBUG modem << +CESQ: 99,99,255,255,0,29
2021-06-13T11:54:39.002Z DEBUG modem << OK

[Albrecht Markus Schellenberger]

Hello,

I will check the log and come back to you!

Regards,

Markus

[Albrecht Markus Schellenberger]

Hello again,

from the log I can see that the network is rejecting your device.

2021-06-13T11:52:11.979Z DEBUG modem << +CEREG: 2,"CA0D","03165601",7,0,15

Cause #15 – No suitable cells in tracking area This EMM cause is sent to the UE if it requests service, or if the network initiates a detach request, in a tracking area
where the UE, by subscription, is not allowed to operate, but when it should find another allowed tracking area or location area in the same PLMN or an equivalent PLMN.
NOTE 3: Cause #15 and cause #12 differ in the fact that cause #12 does not trigger the UE to search for another allowed tracking area on the same PLMN. 

2021-06-13T11:52:17.257Z DEBUG modem << +CEREG: 2,"A21A","005F1415",7,0,11

Cause #11 – PLMN not allowed This EMM cause is sent to the UE if it requests service, or if the network initiates a detach request, in a PLMN where the UE, by 
subscription or due to operator determined barring, is not allowed to operate.

             

iBasis Tech Support: is this SIM card supposed to work within the Chicago area?

Regards,

Markus

[iBasis Tech Support]

Hi,

The sim will work in the US, only with the operators that are specified here: https://devzone.nordicsemi.com/nordic/cellular-iot-guides/b/hardware-design/posts/ibasis-esim-national-coverage-update

Please make sure you are using APN ibasis.iot

If you are still not able to get a connection, please send us the ICCID in a PM and we will look into it further.

iBasis Tech Support

[ted616]

Thanks.    Markus Schellenberger How do I confirm APN is ibasis.iot on Thingy:91?

[Albrecht Markus Schellenberger]

You can check the APN with the this AT command.

If you want to re-configure the APN, please write <cid> 0 together with <APN> ibasis.iot.

Regards,

Markus