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nRF Connect Desktop Programmer fails on Mac (Catalina)

Hi 

I am experiencing an issue with nRF Connect Desktop Programmer failing on Mac OS Catalina.

I am attempting to program a Thingy:91 via nRF Connect Desktop Programmer (v 3.6.1) - loading the HEX file works and the programming begins, 99% of the time it gets to 10-11% before failing with just a white screen; I can cmd+r to refresh and get the main interface back, but generally I need to close nRF Connect Desktop before I can try flashing again. 

maybe 0.9% of the time, it gets to about 80% before crashing; once in a few hundred attempts has it succeeded - I have screen casts of all three.

Reviewing the developer logs shows no issues at all, no warnings or errors. I have tried multiple USB cables (which are known good quality) to no avail; 

I am able to program the thingy on my Mac via west with a nRF9160 DK, via the same USB ports. Leading me to believe it's an issue with nRF Connect Desktop

Flashing the exact same HEX file on the exact same Thingy using Windows 10 works with no issues.

The Mac is a 2012 Mac Mini; quad core i7 2.3GHz, with 16GB RAM and SSDs, running Catalina 10.15.7 - though I have spoken to a colleague who experienced the same issue on a 2020 Mac Book Pro.

There is a previous ticket (now closed) with the exact same issue - devzone.nordicsemi.com/.../on-mac-os-x-programmer-1-1-0-nrf-connect-for-desktop-2-7-0-crashed

Parents
  • Bug does not, as of time of writing, appear in Programmer v2.0.1 along with nRF Connect for Desktop 3.9.1. As the root cause was not found, it is unknown if the bug has been fully resolved. 

    closing as not able to be reproduced in latest environment

Reply
  • Bug does not, as of time of writing, appear in Programmer v2.0.1 along with nRF Connect for Desktop 3.9.1. As the root cause was not found, it is unknown if the bug has been fully resolved. 

    closing as not able to be reproduced in latest environment

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