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Problem connecting Thingy:91 to cloud

I'm having trouble connecting Thingy:91 to cloud.

I've installed both the modem and HEX image in the board successfully.

I've added the SIM card successfully to the cloud account.

The problem is that when I turn on the device for it to connect to the cloud and wait for user association, it never does so, the LED is blue and continuously blinking, never changes to yellow.

Thanks in advance.

Top Replies

Albrecht Markus Schellenberger over 4 years ago +1

Hello Saul, to start with, you should check the following things: Has your device successfully connected to the network? Have you updated the device with the nRF Connect for Cloud certificate …

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0 Albrecht Markus Schellenberger over 4 years ago

Hello Saúl,

could you do me a favour and flash the at_client image?

Afterwards, please run the Testing procedure as described in the application guide.

This means basically enabling Automatic Requests in the LTE Link Monitor and then triggering the following commands:

2021-07-14T04:22:49.130Z DEBUG modem >> AT+CFUN=1
2021-07-14T04:22:49.172Z DEBUG modem << OK
2021-07-14T04:22:50.219Z DEBUG modem >> AT+CFUN?
2021-07-14T04:22:50.229Z DEBUG modem << +CFUN: 1
2021-07-14T04:22:50.234Z DEBUG modem << OK

This which will automatically launch a series of commands. It should look similar to this:

2021-07-14T04:22:31.395Z DEBUG modem << *** Booting Zephyr OS build v2.6.0-rc1-ncs1  ***
2021-07-14T04:22:31.405Z DEBUG modem << Flash regionsDomainPermissions
2021-07-14T04:22:31.407Z DEBUG modem << 00 01 0x00000 0x10000 Securerwxl
2021-07-14T04:22:31.408Z DEBUG modem << 02 31 0x10000 0x100000 Non-Securerwxl
2021-07-14T04:22:31.411Z DEBUG modem << Non-secure callable region 0 placed in flash region 1 with size 32.
2021-07-14T04:22:31.462Z DEBUG modem << SRAM regionDomainPermissions
2021-07-14T04:22:31.465Z DEBUG modem << 00 07 0x00000 0x10000 Securerwxl
2021-07-14T04:22:31.469Z DEBUG modem << 08 31 0x10000 0x40000 Non-Securerwxl
2021-07-14T04:22:31.471Z DEBUG modem << PeripheralDomainStatus
2021-07-14T04:22:31.475Z DEBUG modem << 00 NRF_P0               Non-SecureOK
2021-07-14T04:22:31.478Z DEBUG modem << 01 NRF_CLOCK            Non-SecureOK
2021-07-14T04:22:31.482Z DEBUG modem << 02 NRF_RTC0             Non-SecureOK
2021-07-14T04:22:31.486Z DEBUG modem << 03 NRF_RTC1             Non-SecureOK
2021-07-14T04:22:31.488Z DEBUG modem << 04 NRF_NVMC             Non-SecureOK
2021-07-14T04:22:31.492Z DEBUG modem << 05 NRF_UARTE1           Non-SecureOK
2021-07-14T04:22:31.495Z DEBUG modem << 06 NRF_UARTE2           SecureSKIP
2021-07-14T04:22:31.499Z DEBUG modem << 07 NRF_TWIM2            Non-SecureOK
2021-07-14T04:22:31.502Z DEBUG modem << 08 NRF_SPIM3            Non-SecureOK
2021-07-14T04:22:31.506Z DEBUG modem << 09 NRF_TIMER0           Non-SecureOK
2021-07-14T04:22:31.511Z DEBUG modem << 10 NRF_TIMER1           Non-SecureOK
2021-07-14T04:22:31.513Z DEBUG modem << 11 NRF_TIMER2           Non-SecureOK
2021-07-14T04:22:31.517Z DEBUG modem << 12 NRF_SAADC            Non-SecureOK
2021-07-14T04:22:31.519Z DEBUG modem << 13 NRF_PWM0             Non-SecureOK
2021-07-14T04:22:31.523Z DEBUG modem << 14 NRF_PWM1             Non-SecureOK
2021-07-14T04:22:31.526Z DEBUG modem << 15 NRF_PWM2             Non-SecureOK
2021-07-14T04:22:31.530Z DEBUG modem << 16 NRF_PWM3             Non-SecureOK
2021-07-14T04:22:31.535Z DEBUG modem << 17 NRF_WDT              Non-SecureOK
2021-07-14T04:22:31.537Z DEBUG modem << 18 NRF_IPC              Non-SecureOK
2021-07-14T04:22:31.541Z DEBUG modem << 19 NRF_VMC              Non-SecureOK
2021-07-14T04:22:31.543Z DEBUG modem << 20 NRF_FPU              Non-SecureOK
2021-07-14T04:22:31.548Z DEBUG modem << 21 NRF_EGU1             Non-SecureOK
2021-07-14T04:22:31.550Z DEBUG modem << 22 NRF_EGU2             Non-SecureOK
2021-07-14T04:22:31.554Z DEBUG modem << 23 NRF_DPPIC            Non-SecureOK
2021-07-14T04:22:31.559Z DEBUG modem << 24 NRF_REGULATORS       Non-SecureOK
2021-07-14T04:22:31.562Z DEBUG modem << 25 NRF_PDM              Non-SecureOK
2021-07-14T04:22:31.565Z DEBUG modem << 26 NRF_I2S              Non-SecureOK
2021-07-14T04:22:31.568Z DEBUG modem << 27 NRF_GPIOTE1          Non-SecureOK
2021-07-14T04:22:31.571Z DEBUG modem << SPM: NS image at 0x10000
2021-07-14T04:22:31.573Z DEBUG modem << SPM: NS MSP at 0x2001c788
2021-07-14T04:22:31.577Z DEBUG modem << SPM: NS reset vector at 0x12e89
2021-07-14T04:22:31.579Z DEBUG modem << SPM: prepare to jump to Non-Secure image.
2021-07-14T04:22:31.786Z DEBUG modem << *** Booting Zephyr OS build v2.6.0-rc1-ncs1  ***
2021-07-14T04:22:31.791Z DEBUG modem << The AT host sample started
2021-07-14T04:22:47.971Z DEBUG modem >> AT+CFUN?
2021-07-14T04:22:47.982Z DEBUG modem << +CFUN: 0
2021-07-14T04:22:47.990Z DEBUG modem << OK
2021-07-14T04:22:49.130Z DEBUG modem >> AT+CFUN=1
2021-07-14T04:22:49.172Z DEBUG modem << OK
2021-07-14T04:22:50.219Z DEBUG modem >> AT+CFUN?
2021-07-14T04:22:50.229Z DEBUG modem << +CFUN: 1
2021-07-14T04:22:50.234Z DEBUG modem << OK
2021-07-14T04:22:50.238Z DEBUG modem >> AT+CGSN=1
2021-07-14T04:22:50.249Z DEBUG modem << +CGSN: "352656106118402"
2021-07-14T04:22:50.250Z DEBUG modem << OK
2021-07-14T04:22:50.253Z DEBUG modem >> AT+CGMI
2021-07-14T04:22:50.264Z DEBUG modem << Nordic Semiconductor ASA
2021-07-14T04:22:50.267Z DEBUG modem << 
2021-07-14T04:22:50.268Z DEBUG modem << OK
2021-07-14T04:22:50.271Z DEBUG modem >> AT+CGMM
2021-07-14T04:22:50.281Z DEBUG modem << nRF9160-SICA
2021-07-14T04:22:50.285Z DEBUG modem << OK
2021-07-14T04:22:50.287Z DEBUG modem >> AT+CGMR
2021-07-14T04:22:50.298Z DEBUG modem << mfw_nrf9160_1.3.0
2021-07-14T04:22:50.299Z DEBUG modem << 
2021-07-14T04:22:50.300Z DEBUG modem << OK
2021-07-14T04:22:50.300Z INFO Nordic Semiconductor ASA nRF9160-SICA [mfw_nrf9160_1.3.0] SerNr: 352656106118402
2021-07-14T04:22:50.303Z DEBUG modem >> AT+CEMODE?
2021-07-14T04:22:50.307Z DEBUG modem << +CEMODE: 2
2021-07-14T04:22:50.311Z DEBUG modem << 
2021-07-14T04:22:50.312Z DEBUG modem << OK
2021-07-14T04:22:50.318Z DEBUG modem >> AT%XCBAND=?
2021-07-14T04:22:50.328Z DEBUG modem << %XCBAND: (1,2,3,4,5,8,12,13,18,19,20,25,26,28,66)
2021-07-14T04:22:50.329Z DEBUG modem << OK
2021-07-14T04:22:50.336Z DEBUG modem >> AT+CMEE?
2021-07-14T04:22:50.340Z DEBUG modem << +CMEE: 0
2021-07-14T04:22:50.342Z DEBUG modem << OK
2021-07-14T04:22:50.346Z DEBUG modem >> AT+CMEE=1
2021-07-14T04:22:50.352Z DEBUG modem << OK
2021-07-14T04:22:50.356Z DEBUG modem >> AT+CNEC?
2021-07-14T04:22:50.360Z DEBUG modem << +CNEC: 0
2021-07-14T04:22:50.361Z DEBUG modem << OK
2021-07-14T04:22:50.365Z DEBUG modem >> AT+CNEC=24
2021-07-14T04:22:50.370Z DEBUG modem << OK
2021-07-14T04:22:50.373Z DEBUG modem >> AT+CGEREP?
2021-07-14T04:22:50.378Z DEBUG modem << +CGEREP: 0,0
2021-07-14T04:22:50.379Z DEBUG modem << 
2021-07-14T04:22:50.379Z DEBUG modem << OK
2021-07-14T04:22:50.382Z DEBUG modem >> AT+CGDCONT?
2021-07-14T04:22:50.389Z DEBUG modem << +CGDCONT: 0,"","","",0,0
2021-07-14T04:22:50.390Z DEBUG modem << OK
2021-07-14T04:22:50.397Z DEBUG modem >> AT+CGACT?
2021-07-14T04:22:50.401Z DEBUG modem << +CGACT: 0,0
2021-07-14T04:22:50.403Z DEBUG modem << OK
2021-07-14T04:22:50.409Z DEBUG modem >> AT+CGEREP=1
2021-07-14T04:22:50.413Z DEBUG modem << OK
2021-07-14T04:22:50.419Z DEBUG modem >> AT+CIND=1,1,1
2021-07-14T04:22:50.425Z DEBUG modem << OK
2021-07-14T04:22:50.428Z DEBUG modem >> AT+CEREG=5
2021-07-14T04:22:50.432Z DEBUG modem << OK
2021-07-14T04:22:50.434Z DEBUG modem >> AT+CEREG?
2021-07-14T04:22:50.440Z DEBUG modem << +CEREG: 5,2,"7AA9","01444000",7
2021-07-14T04:22:50.445Z DEBUG modem << OK
2021-07-14T04:22:50.452Z DEBUG modem >> AT%CESQ=1
2021-07-14T04:22:50.457Z DEBUG modem << OK
2021-07-14T04:22:50.459Z DEBUG modem >> AT+CESQ
2021-07-14T04:22:50.464Z DEBUG modem << +CESQ: 99,99,255,255,21,42
2021-07-14T04:22:50.467Z DEBUG modem << OK
2021-07-14T04:22:50.470Z DEBUG modem >> AT%XSIM=1
2021-07-14T04:22:50.475Z DEBUG modem << OK
2021-07-14T04:22:50.477Z DEBUG modem >> AT%XSIM?
2021-07-14T04:22:50.481Z DEBUG modem << %XSIM: 1
2021-07-14T04:22:50.482Z DEBUG modem << OK
2021-07-14T04:22:50.488Z DEBUG modem >> AT+CPIN?
2021-07-14T04:22:50.492Z DEBUG modem << +CPIN: READY
2021-07-14T04:22:50.494Z DEBUG modem << OK
2021-07-14T04:22:50.500Z DEBUG modem >> AT+CPINR="SIM PIN"
2021-07-14T04:22:50.511Z DEBUG modem << +CPINR: "SIM PIN",3
2021-07-14T04:22:50.513Z DEBUG modem << OK
2021-07-14T04:22:50.519Z DEBUG modem >> AT+CIMI
2021-07-14T04:22:50.524Z DEBUG modem << 204080813636280
2021-07-14T04:22:50.525Z DEBUG modem << OK
2021-07-14T04:22:50.526Z INFO IMSIdentity: 204080813636280
2021-07-14T04:22:50.594Z DEBUG modem << %CESQ: 42,2,22,3
2021-07-14T04:22:52.600Z DEBUG modem << +CGEV: ME PDN ACT 0,0
2021-07-14T04:22:52.608Z DEBUG modem >> AT+CGDCONT?
2021-07-14T04:22:52.609Z DEBUG modem << +CNEC_ESM: 50,0
2021-07-14T04:22:52.610Z DEBUG modem << +CEREG: 5,"7AA9","01444000",7,,,"11100000","11100000"
2021-07-14T04:22:52.615Z DEBUG modem << +CIND: "service",1
2021-07-14T04:22:52.616Z DEBUG modem << +CIND: "roam",1
2021-07-14T04:22:52.617Z DEBUG modem << +CGDCONT: 0,"IP","ibasis.iot","10.160.62.106",0,0
2021-07-14T04:22:52.618Z DEBUG modem << OK
2021-07-14T04:22:52.621Z DEBUG modem >> AT+CGACT?
2021-07-14T04:22:52.626Z DEBUG modem << +CGACT: 0,1
2021-07-14T04:22:52.629Z DEBUG modem << OK

I’m especially interested in this line:

2021-07-14T04:22:52.610Z DEBUG modem << +CEREG: 5,"7AA9","01444000",7,,,"11100000","11100000"

Thanks and regards,

Markus

0 Vaktan over 4 years ago in reply to Albrecht Markus Schellenberger

Hello Markus,

I cant seem to put it in SPM anylonger ...

2021-07-14T12:59:37.032Z INFO Modem port is opened
2021-07-14T12:59:37.055Z DEBUG modem >> AT+CFUN?
2021-07-14T12:59:37.119Z DEBUG modem << +CFUN: 0
2021-07-14T12:59:37.126Z DEBUG modem << OK
2021-07-14T12:59:48.848Z DEBUG modem >> AT+CFUN=1
2021-07-14T12:59:48.892Z DEBUG modem << OK
2021-07-14T12:59:56.357Z DEBUG modem >> AT+CFUN?
2021-07-14T12:59:56.366Z DEBUG modem << +CFUN: 1
2021-07-14T12:59:56.387Z DEBUG modem << OK
2021-07-14T12:59:56.397Z DEBUG modem >> AT+CGSN=1
2021-07-14T12:59:56.411Z DEBUG modem << +CGSN: "352656106648861"
2021-07-14T12:59:56.416Z DEBUG modem << OK
2021-07-14T12:59:56.422Z DEBUG modem >> AT+CGMI
2021-07-14T12:59:56.438Z DEBUG modem << Nordic Semiconductor ASA
2021-07-14T12:59:56.444Z DEBUG modem << OK
2021-07-14T12:59:56.449Z DEBUG modem >> AT+CGMM
2021-07-14T12:59:56.465Z DEBUG modem << nRF9160-SICA
2021-07-14T12:59:56.472Z DEBUG modem << OK
2021-07-14T12:59:56.485Z DEBUG modem >> AT+CGMR
2021-07-14T12:59:56.499Z DEBUG modem << mfw_nrf9160_1.3.0
2021-07-14T12:59:56.505Z DEBUG modem << OK
2021-07-14T12:59:56.510Z INFO Nordic Semiconductor ASA nRF9160-SICA [mfw_nrf9160_1.3.0] SerNr: 352656106648861
2021-07-14T12:59:56.518Z DEBUG modem >> AT+CEMODE?
2021-07-14T12:59:56.530Z DEBUG modem << +CEMODE: 2
2021-07-14T12:59:56.534Z DEBUG modem << OK
2021-07-14T12:59:56.562Z DEBUG modem >> AT%XCBAND=?
2021-07-14T12:59:56.580Z DEBUG modem << %XCBAND: (1,2,3,4,5,8,12,13,18,19,20,25,26,28,66)
2021-07-14T12:59:56.585Z DEBUG modem << OK
2021-07-14T12:59:56.626Z DEBUG modem >> AT+CMEE?
2021-07-14T12:59:56.635Z DEBUG modem << +CMEE: 0
2021-07-14T12:59:56.640Z DEBUG modem << OK
2021-07-14T12:59:56.650Z DEBUG modem >> AT+CMEE=1
2021-07-14T12:59:56.662Z DEBUG modem << OK
2021-07-14T12:59:56.669Z DEBUG modem >> AT+CNEC?
2021-07-14T12:59:56.680Z DEBUG modem << +CNEC: 0
2021-07-14T12:59:56.685Z DEBUG modem << OK
2021-07-14T12:59:56.703Z DEBUG modem >> AT+CNEC=24
2021-07-14T12:59:56.718Z DEBUG modem << OK
2021-07-14T12:59:56.723Z DEBUG modem >> AT+CGEREP?
2021-07-14T12:59:56.736Z DEBUG modem << +CGEREP: 0,0
2021-07-14T12:59:56.740Z DEBUG modem << OK
2021-07-14T12:59:56.754Z DEBUG modem >> AT+CGDCONT?
2021-07-14T12:59:56.767Z DEBUG modem << OK
2021-07-14T12:59:56.773Z DEBUG modem >> AT+CGACT?
2021-07-14T12:59:56.786Z DEBUG modem << OK
2021-07-14T12:59:56.800Z DEBUG modem >> AT+CGEREP=1
2021-07-14T12:59:56.818Z DEBUG modem << OK
2021-07-14T12:59:56.822Z DEBUG modem >> AT+CIND=1,1,1
2021-07-14T12:59:56.843Z DEBUG modem << OK
2021-07-14T12:59:56.849Z DEBUG modem >> AT+CEREG=5
2021-07-14T12:59:56.868Z DEBUG modem << OK
2021-07-14T12:59:56.880Z DEBUG modem >> AT+CEREG?
2021-07-14T12:59:56.889Z DEBUG modem << +CEREG: 5,4
2021-07-14T12:59:56.894Z DEBUG modem << OK
2021-07-14T12:59:56.914Z DEBUG modem >> AT%CESQ=1
2021-07-14T12:59:56.928Z DEBUG modem << OK
2021-07-14T12:59:56.934Z DEBUG modem >> AT+CESQ
2021-07-14T12:59:56.948Z DEBUG modem << +CESQ: 99,99,255,255,255,255
2021-07-14T12:59:56.954Z DEBUG modem << OK
2021-07-14T12:59:56.975Z DEBUG modem >> AT%XSIM=1
2021-07-14T12:59:56.986Z DEBUG modem << OK
2021-07-14T12:59:56.999Z DEBUG modem >> AT%XSIM?
2021-07-14T12:59:57.016Z DEBUG modem << %XSIM: 1
2021-07-14T12:59:57.019Z DEBUG modem << OK
2021-07-14T12:59:57.049Z DEBUG modem >> AT+CPIN?
2021-07-14T12:59:57.066Z DEBUG modem << +CPIN: READY
2021-07-14T12:59:57.069Z DEBUG modem << OK
2021-07-14T12:59:57.094Z DEBUG modem >> AT+CPINR="SIM PIN"
2021-07-14T12:59:57.111Z DEBUG modem << +CPINR: "SIM PIN",3
2021-07-14T12:59:57.115Z DEBUG modem << OK
2021-07-14T12:59:57.139Z DEBUG modem >> AT+CIMI
2021-07-14T12:59:57.157Z DEBUG modem << 204080813563324
2021-07-14T12:59:57.162Z DEBUG modem << OK
2021-07-14T12:59:57.165Z INFO IMSIdentity: 204080813563324
2021-07-14T13:00:52.858Z DEBUG modem << +CEREG: 4
2021-07-14T13:01:44.806Z DEBUG modem >> AT%XOPERID
2021-07-14T13:01:44.815Z DEBUG modem << %XOPERID: 0
2021-07-14T13:01:44.817Z DEBUG modem << OK
2021-07-14T13:01:50.867Z DEBUG modem >> AT%XMONITOR
2021-07-14T13:01:50.881Z DEBUG modem << %XMONITOR: 4
2021-07-14T13:01:50.885Z DEBUG modem << OK
2021-07-14T13:01:56.232Z DEBUG modem >> AT%XTEMP?
2021-07-14T13:01:56.243Z DEBUG modem << %XTEMP: 33
2021-07-14T13:01:56.246Z DEBUG modem << OK
2021-07-14T13:02:02.798Z DEBUG modem >> AT%CMNG=1
2021-07-14T13:02:02.852Z DEBUG modem << %CMNG: 0,6,"0606060606060606060606060606060606060606060606060606060606060606"
2021-07-14T13:02:02.857Z DEBUG modem << %CMNG: 16842753,0,"0000000000000000000000000000000000000000000000000000000000000000"
2021-07-14T13:02:02.866Z DEBUG modem << %CMNG: 16842753,1,"0101010101010101010101010101010101010101010101010101010101010101"
2021-07-14T13:02:02.872Z DEBUG modem << %CMNG: 16842753,2,"0202020202020202020202020202020202020202020202020202020202020202"
2021-07-14T13:02:02.879Z DEBUG modem << %CMNG: 4294967293,10,"0A0A0A0A0A0A0A0A0A0A0A0A0A0A0A0A0A0A0A0A0A0A0A0A0A0A0A0A0A0A0A0A"
2021-07-14T13:02:02.889Z DEBUG modem << %CMNG: 4294967292,11,"0B0B0B0B0B0B0B0B0B0B0B0B0B0B0B0B0B0B0B0B0B0B0B0B0B0B0B0B0B0B0B0B"
2021-07-14T13:02:02.896Z DEBUG modem << OK

Following the testing, this is the only thing that shows up.

UART is red, LTE is grey and PDN is RED, Modem and UICC are green.

Best regards,

Saul

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