Problem connecting Thingy:91 to cloud

[Vaktan]

I'm having trouble connecting Thingy:91 to cloud.

I've installed both the modem and HEX image in the board successfully.

I've added the SIM card successfully to the cloud account.

The problem is that when I turn on the device for it to connect to the cloud and wait for user association, it never does so, the LED is blue and continuously blinking, never changes to yellow.

Thanks in advance.

[Albrecht Markus Schellenberger]

Thanks a lot for the feedback, Saúl!

I’m honestly a little bit surprised myself that the log doesn’t give us more information. My apologies for that!

I wonder if we should update the Connectivity bridge on the nRF52840 as well before proceeding here?

That would be the file thingy91_nrf52_connectivity_bridge_2021-06-28_7a076c22.hex.

Regards,

Markus

[Vaktan]

Hello Markus,

I don't really see this going anywhere though.

As it doesn't seem to be the firmware, since the images are the original, I should be getting some information, unless the SIM isn't working / no networks available.

I'll wait for iBasis feedback about the SIM, then we continue I guess.

Best regards,

Saul Carvalho