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  • Case ID: 274399
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nRF Connect Programmer not able to probe devices after updating J-Link drivers

JB_Teufel

Hi.  I'm working on several projects, some of which are not using Nordic chips.  I installed the latest Segger J-Link drivers to support a different project.  I believe this up-revved the drivers included with the nRF Connect Programmer.  It looks like the update has caused the nRF Connect Programmer to fail, however, as I can't talk to the nRF5340 Audio DK.  How may I get both pieces of software to co-exist harmoniously?  Logs and system report attached.


Fullscreen 2021-08-04T10_03_23.621Z-log.txt Download 
2021-08-04T10:03:24.174Z INFO Application data folder: C:\Users\Jason.Bens\AppData\Roaming\nrfconnect\pc-nrfconnect-programmer
2021-08-04T10:03:24.301Z DEBUG App pc-nrfconnect-programmer v1.4.11 official
2021-08-04T10:03:24.301Z DEBUG App path: C:\Users\Jason.Bens\.nrfconnect-apps\node_modules\pc-nrfconnect-programmer
2021-08-04T10:03:24.301Z DEBUG nRFConnect 3.7.0, required by the app is (^3.6.0)
2021-08-04T10:03:24.301Z DEBUG nRFConnect path: C:\Users\Jason.Bens\AppData\Local\Programs\nrfconnect\resources\app.asar
2021-08-04T10:03:24.302Z DEBUG HomeDir: C:\Users\Jason.Bens
2021-08-04T10:03:24.302Z DEBUG TmpDir: C:\Users\JASON~1.BEN\AppData\Local\Temp
2021-08-04T10:03:24.315Z INFO Using nrfjprog library 10.12.1, pc-nrfjprog-js 1.7.6
2021-08-04T10:03:25.175Z ERROR Error while probing devices: Error occured when get serial numbers. Errorcode: CouldNotCallFunction (0x9)
Lowlevel error: INVALID_OPERATION (fffffffe)

2021-08-04T10:05:29.161Z INFO Using nrfjprog to communicate with target
2021-08-04T10:05:29.164Z ERROR Could not fetch memory size of target devkit: Error: Error occured when get library info. Errorcode: CouldNotOpenDevice (0x4)
Lowlevel error: INVALID_OPERATION (fffffffe)

2021-08-04T10:05:36.635Z INFO Generating system report...
2021-08-04T10:05:55.979Z INFO System report: C:\Users\Jason.Bens\AppData\Roaming\nrfconnect\pc-nrfconnect-programmer\nrfconnect-system-report-2021-08-04T10-05-36.635Z.txt
Fullscreen nrfconnect-system-report-2021-08-04T10-05-36.635Z.txt Download 
# nRFConnect System Report - 2021-08-04T10-05-36.635Z

- System:     Dell Inc. Precision 3560
- BIOS:       Dell Inc. DELL   - 2
- CPU:        1 x 11th Gen Intel® Core™ i7-1165G7 2.8 GHz 8 cores (4 physical)
- Memory:     9 GB free of 15.7 GB total
- Filesystem: C: (NTFS) 476.3 GB 24.7% used

- OS:         Microsoft Windows 10 Enterprise (10.0.19042) win32 ia32

- Versions
    - kernel: 10.0.19042
    - git: 2.32.0.windows.1
    - node: 12.13.0
    - python: 3.9.5
    - python3: 

- Connected devices:
    - COM19: 000960374295

  • 0

    nRF Connect BLE log, as well, as it looks like it may be a bit more informative:

    Fullscreen 2021-08-04T10_12_05.567Z-log.txt Download 
    2021-08-04T10:12:05.889Z INFO Application data folder: C:\Users\Jason.Bens\AppData\Roaming\nrfconnect\pc-nrfconnect-ble
2021-08-04T10:12:05.981Z DEBUG App pc-nrfconnect-ble v2.5.2 official
2021-08-04T10:12:05.981Z DEBUG App path: C:\Users\Jason.Bens\.nrfconnect-apps\node_modules\pc-nrfconnect-ble
2021-08-04T10:12:05.981Z DEBUG nRFConnect 3.7.0, required by the app is (^3.6.0)
2021-08-04T10:12:05.981Z DEBUG nRFConnect path: C:\Users\Jason.Bens\AppData\Local\Programs\nrfconnect\resources\app.asar
2021-08-04T10:12:05.982Z DEBUG HomeDir: C:\Users\Jason.Bens
2021-08-04T10:12:05.982Z DEBUG TmpDir: C:\Users\JASON~1.BEN\AppData\Local\Temp
2021-08-04T10:12:06.022Z INFO Updated list of uuids with data from https://github.com/NordicSemiconductor/bluetooth-numbers-database/tree/master/v1
2021-08-04T10:12:06.900Z ERROR Error while probing devices: Error occured when get serial numbers. Errorcode: CouldNotCallFunction (0x9)
Lowlevel error: INVALID_OPERATION (fffffffe)

2021-08-04T10:12:09.542Z INFO Device setup completed
2021-08-04T10:12:09.542Z INFO Opening custom device
2021-08-04T10:12:09.542Z INFO Note: firmware must be compatible with connectivity firmware version: 4.1.2, SoftDevice API version: 5 and baud rate: 1000000.
2021-08-04T10:12:09.545Z INFO Opening adapter connected to COM19
2021-08-04T10:12:10.495Z INFO Successfully opened COM19. Baud rate: 1000000. Flow control: none. Parity: none.
2021-08-04T10:12:10.496Z DEBUG State change: STATE_START -> STATE_RESET
2021-08-04T10:12:10.496Z DEBUG        1 ->  [N/A] type:          RESERVED_5 reliable: no seq#:0 ack#:0 payload_length:0 data_integrity:0 err_code:0x0
2021-08-04T10:12:10.500Z INFO Reset performed on adapter COM19
2021-08-04T10:12:10.805Z DEBUG State change: STATE_RESET -> STATE_UNINITIALIZED
2021-08-04T10:12:10.805Z DEBUG        2 ->  [01 7e ] type: LINK_CONTROL_PACKET reliable: no seq#:0 ack#:0 payload_length:2 data_integrity:0 err_code:0x0 [SYNC]
2021-08-04T10:12:11.056Z DEBUG        3 ->  [01 7e ] type: LINK_CONTROL_PACKET reliable: no seq#:0 ack#:0 payload_length:2 data_integrity:0 err_code:0x0 [SYNC]
2021-08-04T10:12:11.316Z DEBUG        4 ->  [01 7e ] type: LINK_CONTROL_PACKET reliable: no seq#:0 ack#:0 payload_length:2 data_integrity:0 err_code:0x0 [SYNC]
2021-08-04T10:12:11.567Z DEBUG        5 ->  [01 7e ] type: LINK_CONTROL_PACKET reliable: no seq#:0 ack#:0 payload_length:2 data_integrity:0 err_code:0x0 [SYNC]
2021-08-04T10:12:11.817Z DEBUG        6 ->  [01 7e ] type: LINK_CONTROL_PACKET reliable: no seq#:0 ack#:0 payload_length:2 data_integrity:0 err_code:0x0 [SYNC]
2021-08-04T10:12:12.072Z DEBUG        7 ->  [01 7e ] type: LINK_CONTROL_PACKET reliable: no seq#:0 ack#:0 payload_length:2 data_integrity:0 err_code:0x0 [SYNC]
2021-08-04T10:12:12.323Z DEBUG State change: STATE_UNINITIALIZED -> STATE_NO_RESPONSE
2021-08-04T10:12:12.324Z ERROR Received status with code 0 PKT_SEND_MAX_RETRIES_REACHED, message: 'No response from device. Tried to send packet 6 times.'
2021-08-04T10:12:13.502Z DEBUG serial port read on port COM19 aborted.
2021-08-04T10:12:13.520Z ERROR Error occured when opening port. Errorcode: NRF_ERROR_TIMEOUT (0xd)

  • 0 in reply to JB_Teufel

    Hello,

    The BLE app in nRF connect for desktop does not support the nRF53 series, so the last error is as expected. However, I'm not sure why you get the programming error, could be a compatibility issue like you said. Logs shows indicates that the PC has problems communicating with the debugger (more common to have communication issues between jlink and target) Can you try to our command line tool nrfjprog for programming and see if you get the same result?

  • 0 in reply to Vidar Berg

    nrfjprog is having trouble finding the correct DLL.  If I run nrfjprog -v, I get the "ERROR: JLinkARM DLL is invalid. Please reinstall latest JLinkARM DLL.".  I can work around that by using the -jdll argument, but I'm not sure it's working correctly.  I was able to successfully erase the memory, but programming it again with the same bitfile doesn't seem to do anything.

  • 0 in reply to JB_Teufel

    Which version of Jlink did you install? I need to try and see if I can replicate this here.

  • 0 in reply to Vidar Berg

    At the moment, I've got J-Link version 7.52 installed, along with the 7.50 version installed by nrfjprog.  Both of these versions were 64-bit, it turns out.  Installing the 32-bit version of 7.50 puts the dll on nrfjprog's search path, which resolves that issue.

    At the moment, it looks like I can connect to the IC, but programming the network core is failing in both the nRF Connect programmer and nrfjprog.  Log files are attached for both tools.  I've also confirmed that I can write to both cores using J-link Commander without major issue (had to reduce the interface speed to 2000 kHz).

    27841.log.log

      2021-08-04T12_51_52.603Z-log.txt

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