nRF connect on Macbook giving error in programmer app

[rajnisharma]

Hi,

I m not able to connect nRF5340, it connects but shows me this error. Please help.

[Øyvind]

Hello, 

Can you please provide full error code? What version of the nRF5340DK you are using? Is this a new kit?

Kind regards,
Øyvind

[rajnisharma]

yes it is a new kit. We bought it recently. and here is the error code

Could not fetch memory size of target devkit: Error: Error occured when get library info. Errorcode: CouldNotOpenDevice (0x4) Lowlevel error: Unknown value (ffffff5e)

and version i think this is : 

[Øyvind]

Thanks for providing the information. 

Have a look at this answer from my colleague Carl Richard. 

Kind regards, 
Øyvind