modem shell : connects but fails to send traffic

Hi,

I was using the AWS-IOT example and all was working until it wasnt. In troubleshooting this, I loaded the modem shell example, to see if it was a network/connection issue and although it connects (I get an IP), I am unable to ping google.com (by name or IP).

I looked at nrfcloud.com and the sim appears to have enough data left, Used 2.79MB of the 10MB .  Its iBasis sim that came with the board.

Details of the ping are below, I was wondering who to contact for this?  Nordic or iBasis ?

Output:

*** Booting Zephyr OS build v2.6.0-rc1-ncs1  ***

MOSH version:       v1.6.0
MOSH build id:      custom
MOSH build variant: dev

Initializing modemlib...


mosh:~$ Initialized modemlib
Network registration status: searching
LTE cell changed: Cell ID: 136926477, Tracking area: 12306
Currently active system mode: LTE-M
RRC mode: Connected
PDN event: PDP context 0 activated
Network registration status: Connected - roaming
PSM parameter update: TAU: -1, Active time: -1 seconds
Modem config for system mode: LTE-M
Modem config for LTE preference: No preference, automatically selected by the modem
Currently active system mode: LTE-M
Modem FW version:      mfw_nrf9160_1.2.3
Operator PLMN:        "50501"
Current cell id:       136926477 (0x0829550D)
Current band:          28
Current rsrp:          40: -101dBm
Current snr:           31: 6dB
Mobile network time and date: 21/10/02,05:33:39+40
PDP context info 1:
  CID:                    0
  PDN ID:                 0
  PDP context active:     yes
  PDP type:               IP
  APN:                    ibasis.iot
  IPv4 MTU:               1430
  IPv4 address:           10.155.149.218
  IPv6 address:           ::
  IPv4 DNS address:       62.93.146.209, 216.168.184.184
  IPv6 DNS address:       ::, ::

ping -d www.google.com
Initiating ping to: www.google.com
RRC mode: Connected
getaddrinfo(dest) error: -11
Cannot resolve remote host

RRC mode: Idle
mosh:~$ ping 142.25
mosh:~$
mosh:~$ ping -d 142.250.66.228
Initiating ping to: 142.250.66.228
Source IP addr: 10.155.149.218
Destination IP addr: 142.250.66.228
RRC mode: Connected
Pinging 142.250.66.228 results: no response in given timeout 3000 msec
Pinging 142.250.66.228 results: no response in given timeout 3000 msec
Pinging 142.250.66.228 results: no response in given timeout 3000 msec
Pinging 142.250.66.228 results: no response in given timeout 3000 msec

Ping statistics for 142.250.66.228:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)
Pinging DONE

regards

-brett