LIBUSB error running power profiler on WIN 10

[ajkahl]

Hi All, 

I'm getting this message everytime I open power profiler, previously working with PPK2, reloading doesn't resolve. Cancelling results in enumeration of PPK2 as unknown in select device list. I've tried clearing device enumerations in windows, re-installing nRF connect to no avail. Are there some persistent setting that need to be cleared or something else re-installed? Thanks.

[Stian Røed Hafskjold]

Hi, do you run a virtual machine on the computer where PPK2 is connected? We have previously seen issues with this, even when the PPK2 is not used by the guest OS.

Are the LEDs flashing green when you plug it in, without opening the software?

Is the device shown as "nRF Connect DFU Trigger" in Device Manager?

I will have to forward the request to the developers, and see if they have any other tips.