nrf connect cannot find module pc-nrfconnect-shared

[estbndlt]

We have been using nrf connect installers 3.3.0 and now 3.7.0. We have recently seen issues with new users encountering this error when installing 3.7.0. Are there any solutions to this right now? 

This is installed on a windows 10 64 bit machine.

[estbndlt]

Yes that's what I did! This may only be working for nrf connect installers 3.3.0 and now 3.7.0 though. Not sure what that folder would be for your version if it's different.

[Simonr]

Hi

Here are instructions to add older versions of nRFConnect apps:

• Download and install nRFConnect
• Uninstall the current version of the app you have on your computer (click the dropdown tab and uninstall).
• Close nRFConnect
• Download and place the .tgz file in C:\Users\<username>\.nrfconnect-apps\local\.
• Open nRFConnect and run the app. You should now be using the version you placed in the \local\ folder.

Best regards,

Simon

[borinja]

Simon,  

Thank you - version numbers of BLE and Programmer are now in place.  BUT Programmer is the only one working.  I get an nrfconnect error notification:

         Cannot read property 'number' of undefined

and BLE keeps trying to open - the circle, wait/working symbol just keeps spinning around and nothing happens.  So, I cannot use BLE at the moment.

Can you please help me with this?

Thanks

[Simonr]

Can you send me a screenshot of how the BLE app window looks so I can get a better picture of what's happening? Unfortunately what support we can provide on older versions of the BLE app is somewhat limited, as this is not an issue in the latest version for instance, so updating to a later version would be one "workaround".

Best regards,

Simon

[borinja]

When I click on 'open' for BLE and then get the following notification and it appears that nrfconnect is then trying to open BLE but stuck on loading (the last pic)