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  • Case ID: 281189
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NRF Connect Programmer Failure

KentOverton

I've been developing in the following environment:

Windows 10

 NRF Connect for Desktop

      with few problems for the past six months.

On Friday 12/10 I was suddenly unable to debug my application - Toolchain V 1.7.0 /Seggar - would not download new code to my board.

After a little investigation I discovered that Programmer (accessed via NRF Connect for Desktop) did not recognize my custom board, nor would it recognize any of three NRF Development Kits. I have two PCA10095 and a very old PCA10001.

I uninstalled NRF Connect, NRF Command Line Tools and Segger JLink and re-installed and see the same results.

The log file from Programmer is

2021-12-13T11:53:25.533Z INFO Application data folder: C:\Users\kover\AppData\Roaming\nrfconnect\pc-nrfconnect-programmer
2021-12-13T11:53:26.903Z DEBUG iface: Ethernet
2021-12-13T11:53:26.904Z DEBUG IP4:
2021-12-13T11:53:26.905Z DEBUG IP6:
2021-12-13T11:53:26.905Z DEBUG MAC: fc:45:96:40:9d:f8
2021-12-13T11:53:26.908Z DEBUG Client Id: 7bceaabb4095f603df72b9f31da50b0996a1c324
2021-12-13T11:53:26.910Z DEBUG Google Analytics for category pc-nrfconnect-programmer has initialized
2021-12-13T11:53:27.149Z DEBUG App pc-nrfconnect-programmer v2.0.1 official
2021-12-13T11:53:27.150Z DEBUG App path: C:\Users\kover\.nrfconnect-apps\node_modules\pc-nrfconnect-programmer
2021-12-13T11:53:27.150Z DEBUG nRFConnect 3.9.1, required by the app is (^3.8.0)
2021-12-13T11:53:27.150Z DEBUG nRFConnect path: C:\Users\kover\AppData\Local\Programs\nrfconnect\resources\app.asar
2021-12-13T11:53:27.150Z DEBUG HomeDir: C:\Users\kover
2021-12-13T11:53:27.150Z DEBUG TmpDir: C:\Users\kover\AppData\Local\Temp
2021-12-13T11:53:28.310Z ERROR Error while probing devices, more details in the debug log: JLINKARM_DLL_ERROR (Origin: "Error when running nrfdl_enumerate")

The System Report from Programmer is

# nRFConnect System Report - 2021-12-13T11-56-12.270Z

- System: LENOVO 80UD
- BIOS: InsydeH2O 05.05.261TCN27WW(V2.08)
- CPU: 1 x IntelRegistered CoreTm i3-6100U 2.3 GHz 4 cores (2 physical)
- Memory: 4 GB free of 7.9 GB total
- Filesystem: C: (NTFS) 231.8 GB 71.4% used

- OS: Microsoft Windows 10 Home (10.0.19042) win32 ia32

- Versions
- kernel: 10.0.19042
- git: 2.33.0.windows.2
- node: 14.16.0
- python: 3.9.9
- python3: 3.9.9

- Connected devices:

I have tried this on two different laptops and see precisely the same results.

The System report from the Second system is 

# nRFConnect System Report - 2021-12-13T11-59-28.174Z

- System:     HP HP Laptop 14-dk1xxx
- BIOS:       AMI HPQOEM - 1072009
- CPU:        1 x AMD Athlon Silver 3050U with Radeon Graphics 2.3 GHz 2 cores (2 physical)
- Memory:     785 MB free of 3.4 GB total
- Filesystem: C: (NTFS) 56.8 GB 77.1% used

- OS:         Microsoft Windows 10 Home (10.0.19042) win32 ia32

- Versions
    - kernel: 10.0.19042
    - git: 2.33.0.windows.2
    - node: 14.16.0
    - python: 
    - python3: 

- Connected devices:
Parents
  • 0

    Hi Martin,

    How many boards do you have connected to the PC?      One.

    Do you face the same issue when connecting 1 board and multiple boards? I've never connected multiple boards.

    Could you tell me you JLink version?  V6.88a

    I would suggest you to try using the nRF Connect for Desktop 3.7 and check whether you still face these issues.

    I tried that. After applying the change in 'Settings" I see a note saying "3& Compatible Apps'.  When I run 'Programmer' it runs Programmer V2.0.1, which shows the same failure.

    Priyanka said:

    Hi Martin,

    How many boards do you have connected to the PC? Do you face the same issue when connecting 1 board and multiple boards? Could you tell me you JLink version? I would suggest you to try using the nRF Connect for Desktop 3.7 and check whether you still face these issues.

    For downgrading to v3.7.0, you could open the nRF Connect for Desktop, go to the Settings menu on the top left and select the "Add Source" option and enter this link: https://developer.nordicsemi.com/.pc-tools/nrfconnect-apps/3.7-apps/apps.json 

    For downgrading to v3.7.0, you could open the nRF Connect for Desktop, go to the Settings menu on the top left and select the "Add Source" option and enter this link: https://developer.nordicsemi.com/.pc-tools/nrfconnect-apps/3.7-apps/apps.json 

Reply
  • 0

    Hi Martin,

    How many boards do you have connected to the PC?      One.

    Do you face the same issue when connecting 1 board and multiple boards? I've never connected multiple boards.

    Could you tell me you JLink version?  V6.88a

    I would suggest you to try using the nRF Connect for Desktop 3.7 and check whether you still face these issues.

    I tried that. After applying the change in 'Settings" I see a note saying "3& Compatible Apps'.  When I run 'Programmer' it runs Programmer V2.0.1, which shows the same failure.

    Priyanka said:

    Hi Martin,

    How many boards do you have connected to the PC? Do you face the same issue when connecting 1 board and multiple boards? Could you tell me you JLink version? I would suggest you to try using the nRF Connect for Desktop 3.7 and check whether you still face these issues.

    For downgrading to v3.7.0, you could open the nRF Connect for Desktop, go to the Settings menu on the top left and select the "Add Source" option and enter this link: https://developer.nordicsemi.com/.pc-tools/nrfconnect-apps/3.7-apps/apps.json 

    For downgrading to v3.7.0, you could open the nRF Connect for Desktop, go to the Settings menu on the top left and select the "Add Source" option and enter this link: https://developer.nordicsemi.com/.pc-tools/nrfconnect-apps/3.7-apps/apps.json 

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