nRF Connect Software doesn't recognize nRF9160DK

[ricanontherun]

Hello,

I'm evaluating both the Thingy:91 and nRF9160, trying to walk through the Getting Started Tutorial. Despite connecting my nRF9160DK to my Macbook (via an HMDI/USB splitter) and getting power to the board, the nRF Connect Software doesn't recognize the device (it doesn't appear as an option in the programmer tool device dropdown).

Development Environment Details:

• MacOs Big Sur 11.6
• nRF Connect For Desktop v3.8.0
  • Toolchain Manager installed, nRF Connect SDK v1.8.0 installed
  • Programmer Tool installed

A colleague was able to connect theirs to their Macbook in a similar way, using a dongle. Not sure what the issue is.

[ricanontherun]

Here are some images of my setup, hopefully they help

[Marte Myrvold]

Hi,

What version of nrfjprog and J-Link do you have? You can find this by executing the following command in a terminal: nrfjprog --version.

Can you check if nrfjprog is able to see your device with nrfjprog --com? The serial number and COM port of the device should show up if it is able to find the device.

Best regards,

Marte

[ricanontherun]

Hey,

Jlink:

➜ ~ nrfjprog --version
nrfjprog version: 10.15.1 external
JLinkARM.dll version: 7.60a

➜ ~ nrfjprog --com

empty response

doesn't seem like the device is seen.

[Marte Myrvold]

Hi,

Have you tested using a different cable? Are you able to test if you can see the nRF9160 DK with another computer, or if your computer is able to see other J-Link devices (other DKs or Dongle)?

Does your computer have an M1 or Intel processor? Because of driver incompatibilities, you must use the Intel variant of our tools even for M1 based Mac computers. If your computer is M1 based, please try installing Intel (x86) variants of nRF Command Line Tools, J-Link, and Python.

Best regards,

Marte

[ricanontherun]

I haven't tried using another cable, no. I don't have another computer to use either. I was just notified that there is a MCUBoot button on the Thingy91 (SW4?) ... is there a similar button on the nRF9160DK?