nrf9160 DK - cannot activate iBasis SIM

[Sergey Lyubka]

Trying to activate iBasis SIM in the nrfcloud.com, getting message "User cannot be updated" with no extra information.

I'm in Dublin, Ireland.

An activation dialog keeps spinning for ~5 minutes before spitting an error message, or sometimes spins forever and needs to be refreshed to start over. An extreme slowness of all nrfcloud registration operations, I guess, is "work as intended", so won't complain about it.

What can I do to make my SIM activated, and my nrf9160 DK working?

[Øyvind]

Hello, 

Sergey Lyubka, our nRF Cloud team reports that there might be an issue with the front end. They were able to reproduce the issue. The SIM was activated. The registration form gets sent successfully, however, the front end did not get correct event.

Can you please verify if SIM was added to SIM Cards list?

Kind regards,
Øyvind

[Sergey Lyubka]

So I have paid for a thing that did not supposed to work in the first place.

Whilst I understand that iBasis wants to make some business through Nordic, but for us as customers it is frustrating. It would be nice if DK lists all regions where bundled SIM works, so people know what they're buying.

Thanks for the clarification though.

[Øyvind]

Sergey Lyubka said:

Please update the DK description with a list of regions where iBasis SIM works.

Yes, this should be made more clear, however, the nRF9160 DK Getting started documentation does state

Depending on where you are located, you need the image with either LTE-M or Narrowband Internet of Things (NB-IoT) support. See iBasis IoT network coverage for information about which mode is supported in your location.

Sergey Lyubka said:

Please update your cloud service to give a better error description, e.g. "Your area is not supported by iBasis SIM, use another provider"

The nRF Cloud does not consider the location you are in. There is an issue with nRF Cloud front end as you should have been able to register the SIM either way. It is unfortunately the network providers who control what SIM should be fully supported in their networks.