power profiler app does not recognize ppk2

[ziv123]

hello Nordic

i am using ppk2 pca63100, 

working on linux (manjaro), installed the nrfConnect v3.9.3 with power profiler v3.3.0

1. when i connect a device i have to close both power profiler and nrfConnect for recognision of the connected device (which i connect to the 'data/power' usb port which is strange

2. when seeing a device on the port it remains unknown and it is not recognized as ppk2 device

3. there is no 'start' or normal ui for the conected unknown ppk2 

hope you can guide me what is missing or what needs to be configured

p.s. the same ppk with same cables is identified on another pc with manjaro

hope to read from you soon

best regards

Ziv

[Simonr]

Hi

What exactly is "the downloaded file" you refer to? Have you tried uninstalling and reinstalling either or both power profiler application and nRFConnect for Desktop? Does I.E. the Programmer app work, which doesn't need Bluetooth, and just a connection to a DK.

You can also try switching the USB cable you're using, or if you're using a USB hub, try connecting the USB with the PPK2 on it directly to a USB port on the computer.

Best regards,

Simon

[ziv123]

hi 

i downloaded this version 3.9.3 from n:

i have connected the ppk to the pc usb port and bot via docking, and i used the same usb cable as in the compered pc which did recognise the device

tried to use the programmer in the nrfconnect with my board connected with a jlink and it did not recognized it either