power profiler app does not recognize ppk2

[ziv123]

hello Nordic

i am using ppk2 pca63100, 

working on linux (manjaro), installed the nrfConnect v3.9.3 with power profiler v3.3.0

1. when i connect a device i have to close both power profiler and nrfConnect for recognision of the connected device (which i connect to the 'data/power' usb port which is strange

2. when seeing a device on the port it remains unknown and it is not recognized as ppk2 device

3. there is no 'start' or normal ui for the conected unknown ppk2 

hope you can guide me what is missing or what needs to be configured

p.s. the same ppk with same cables is identified on another pc with manjaro

hope to read from you soon

best regards

Ziv

[Simonr]

Hi again

Okay, that at least points towards this issue not being caused by the Power Profiler app specifically. Can you try updating your J-Link drivers and nRF Command line tools to the latest version as well, as that might affect the connection.

You can also check to make sure the working and non-working computers have the same USB driver versions.

Best regards,

Simon

[ziv123]

updated to j link 7.6.0 and nrf cli tool 10.15.0-0 

reinstalled the nrf connect and got this when started it :

the link leads to what seems to be a JSON or CBOR so i don't know what that means but it does notify an issue with the app update 

hope to read you soon

best regards

Ziv