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power profiler app does not recognize ppk2

ziv123

hello Nordic

i am using ppk2 pca63100, 

working on linux (manjaro), installed the nrfConnect v3.9.3 with power profiler v3.3.0

1. when i connect a device i have to close both power profiler and nrfConnect for recognision of the connected device (which i connect to the 'data/power' usb port which is strange

2. when seeing a device on the port it remains unknown and it is not recognized as ppk2 device

3. there is no 'start' or normal ui for the conected unknown ppk2 

hope you can guide me what is missing or what needs to be configured

p.s. the same ppk with same cables is identified on another pc with manjaro

hope to read from you soon

best regards

Ziv

Parents
  • 0

    This seems to be related to the Bluetooth Low Energy app in nRFConnect. If you close this error message, what version of the BLE app is installed, and can you try uninstalling and reinstalling the BLE app? Are you still able to open the Power Profiler app?

    Best regards,

    Simon

  • 0 in reply to Simonr

    tried to uninstall and reinstall both bluetooth low energy (v3.0.0) and power profiler (v3.3.0) 

    none works properly

  • 0 in reply to ziv123

    Is this the error you uploaded previously the only error you're able to see or are you able to open the Power Profiler app at all, or do you see a similar "Unable to download" error for the Power Profiler as well. If you're able to open the Power Profiler app now, can you try to connect and open the PPK and upload the log information from the Power Profiler app so we can take a look at it?

    Best regards,

    Simon

  • 0 in reply to Simonr

    i see the error only on the first open of the nrfconnect, don't see it in the second one 

    i tried to reinstall every component

    power profiler still not recognise, here is the log: 

    best regards

    Ziv

  • 0 in reply to ziv123

    There doesn't seem to be anything wrong from this log, it seems like it is still in the process of opening the device, does the log just stay like that indefinitely? And could you upload it as text instead of a picture?

    I would also like a picture of the PPK2 you're connecting to and the sticker with version information on it. Just so I can check if we have any notes on it internally.

    Best regards,

    Simon

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  • 0 in reply to ziv123

    There doesn't seem to be anything wrong from this log, it seems like it is still in the process of opening the device, does the log just stay like that indefinitely? And could you upload it as text instead of a picture?

    I would also like a picture of the PPK2 you're connecting to and the sticker with version information on it. Just so I can check if we have any notes on it internally.

    Best regards,

    Simon

Children
  • 0 in reply to Simonr

    log:

    2022-01-18T14:03:33.199Z INFO Application data folder: /home/zhershkovitch/.config/nrfconnect/pc-nrfconnect-ppk
2022-01-18T14:03:33.312Z DEBUG App pc-nrfconnect-ppk v3.3.0 official
2022-01-18T14:03:33.312Z DEBUG App path: /home/zhershkovitch/.nrfconnect-apps/node_modules/pc-nrfconnect-ppk
2022-01-18T14:03:33.312Z DEBUG nRFConnect 3.9.3, required by the app is (^3.8.0)
2022-01-18T14:03:33.312Z DEBUG nRFConnect path: /opt/nrfconnect-appimage/resources/app.asar
2022-01-18T14:03:33.312Z DEBUG HomeDir: /home/zhershkovitch
2022-01-18T14:03:33.313Z DEBUG TmpDir: /tmp
2022-01-18T14:03:52.614Z INFO Validating firmware for device with s/n EB4F39038474
2022-01-18T14:03:52.627Z INFO Opening device with s/n EB4F39038474

    the board if it is not seen well enough in the photo is PCA63100

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