power profiler app does not recognize ppk2

[ziv123]

hello Nordic

i am using ppk2 pca63100, 

working on linux (manjaro), installed the nrfConnect v3.9.3 with power profiler v3.3.0

1. when i connect a device i have to close both power profiler and nrfConnect for recognision of the connected device (which i connect to the 'data/power' usb port which is strange

2. when seeing a device on the port it remains unknown and it is not recognized as ppk2 device

3. there is no 'start' or normal ui for the conected unknown ppk2 

hope you can guide me what is missing or what needs to be configured

p.s. the same ppk with same cables is identified on another pc with manjaro

hope to read from you soon

best regards

Ziv

[Simonr]

Hi again

Thank you for the updates. I forwarded this info internally, as I was out of suggestions as to what could cause this, and one of my colleagues have the following suggestion:

It might be an issue with permissions or a conflict with the ModemManager service. We've not seen this in Ubuntu before, but you can try installing the nrf udev rules (https://github.com/NordicSemiconductor/nrf-udev/tree/master/nrf-udev_1.0.1-all/lib/udev/rules.d) before use.

Best regards,

Simon

[ziv123]

i work with Manjaro, its an Arch base distribution of linux, it's not Ubuntu

but i will try ..

GREAT !!

it worked for the power profiler 

my ble is not yet able to scan via my computer ble any ideas on that ? 

do you want me to open a new thread on the ble and close this one ?

thanks a lot 

best regards

Ziv

[Simonr]

Hi Ziv

No worries, we can keep it in this ticket, as I asked about the BLE app as well, and I'm currently waiting for feedback. I'll update you as soon as I have a suggestion.

Best regards,

Simon