power profiler app does not recognize ppk2

[ziv123]

hello Nordic

i am using ppk2 pca63100, 

working on linux (manjaro), installed the nrfConnect v3.9.3 with power profiler v3.3.0

1. when i connect a device i have to close both power profiler and nrfConnect for recognision of the connected device (which i connect to the 'data/power' usb port which is strange

2. when seeing a device on the port it remains unknown and it is not recognized as ppk2 device

3. there is no 'start' or normal ui for the conected unknown ppk2 

hope you can guide me what is missing or what needs to be configured

p.s. the same ppk with same cables is identified on another pc with manjaro

hope to read from you soon

best regards

Ziv

[Simonr]

Hi

Sorry that it took some time to get back to you. There seems to be some problems with the latest J-Link version (v7.60e) that might relate to the BLE app error you're seeing. Could you try rolling back to v7.52 for example and see if this error still occurs or not?

Best regards,

Simon

[ziv123]

hi

well the other pc that everything is working on it also has the 7.60

also as i am new to manjaro trying to downgrade this caused a mass issues after trying this command that i found on the web, unfortunatly "pamac install downgrade" so i can use 'downgrade [nrf command line]'

so anyway .. i dont think that the 7.60 is the issue and also i have some problems with flashing now .. i will add the terminal prints just in case but i think i will also open a new thread for that one

augury_app git:(zh1_bist) ✗ west flash --erase                                                
Traceback (most recent call last):
  File "/usr/lib/python3.10/site-packages/pkg_resources/__init__.py", line 573, in _build_master
    ws.require(__requires__)
  File "/usr/lib/python3.10/site-packages/pkg_resources/__init__.py", line 891, in require
    needed = self.resolve(parse_requirements(requirements))
  File "/usr/lib/python3.10/site-packages/pkg_resources/__init__.py", line 782, in resolve
    raise VersionConflict(dist, req).with_context(dependent_req)
pkg_resources.VersionConflict: (west 0.12.0 (/home/zhershkovitch/.local/lib/python3.10/site-packages), Requirement.parse('west==0.10.1'))

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/usr/bin/west", line 33, in <module>
    sys.exit(load_entry_point('west==0.10.1', 'console_scripts', 'west')())
  File "/home/zhershkovitch/.local/lib/python3.10/site-packages/west/app/main.py", line 781, in main
    app.run(argv or sys.argv[1:])
  File "/home/zhershkovitch/.local/lib/python3.10/site-packages/west/app/main.py", line 106, in run
    self.run_command(argv)
  File "/home/zhershkovitch/.local/lib/python3.10/site-packages/west/app/main.py", line 338, in run_command
    self.run_extension(args.command, argv)
  File "/home/zhershkovitch/.local/lib/python3.10/site-packages/west/app/main.py", line 386, in run_extension
    command = self.extensions[name].factory()
  File "/home/zhershkovitch/.local/lib/python3.10/site-packages/west/commands.py", line 488, in __call__
    mod = _commands_module_from_file(self.py_file)
  File "/home/zhershkovitch/.local/lib/python3.10/site-packages/west/commands.py", line 467, in _commands_module_from_file
    spec.loader.exec_module(mod)
  File "<frozen importlib._bootstrap_external>", line 883, in exec_module
  File "<frozen importlib._bootstrap>", line 241, in _call_with_frames_removed
  File "/home/zhershkovitch/workspace/ncs/zephyr/scripts/west_commands/flash.py", line 11, in <module>
    from run_common import add_parser_common, do_run_common
  File "/home/zhershkovitch/workspace/ncs/zephyr/scripts/west_commands/run_common.py", line 31, in <module>
    from runners import get_runner_cls, ZephyrBinaryRunner, MissingProgram
  File "/home/zhershkovitch/workspace/ncs/zephyr/scripts/west_commands/runners/__init__.py", line 52, in <module>
    _import_runner_module(_name)
  File "/home/zhershkovitch/workspace/ncs/zephyr/scripts/west_commands/runners/__init__.py", line 14, in _import_runner_module
    importlib.import_module(f'runners.{runner_name}')
  File "/usr/lib/python3.10/importlib/__init__.py", line 126, in import_module
    return _bootstrap._gcd_import(name[level:], package, level)
  File "/home/zhershkovitch/workspace/ncs/zephyr/scripts/west_commands/runners/canopen_program.py", line 13, in <module>
    import canopen
  File "/home/zhershkovitch/.local/lib/python3.10/site-packages/canopen/__init__.py", line 1, in <module>
    from pkg_resources import get_distribution, DistributionNotFound
  File "/usr/lib/python3.10/site-packages/pkg_resources/__init__.py", line 3266, in <module>
    def _initialize_master_working_set():
  File "/usr/lib/python3.10/site-packages/pkg_resources/__init__.py", line 3240, in _call_aside
    f(*args, **kwargs)
  File "/usr/lib/python3.10/site-packages/pkg_resources/__init__.py", line 3278, in _initialize_master_working_set
    working_set = WorkingSet._build_master()
  File "/usr/lib/python3.10/site-packages/pkg_resources/__init__.py", line 575, in _build_master
    return cls._build_from_requirements(__requires__)
  File "/usr/lib/python3.10/site-packages/pkg_resources/__init__.py", line 588, in _build_from_requirements
    dists = ws.resolve(reqs, Environment())
  File "/usr/lib/python3.10/site-packages/pkg_resources/__init__.py", line 777, in resolve
    raise DistributionNotFound(req, requirers)
pkg_resources.DistributionNotFound: The 'west==0.10.1' distribution was not found and is required by the application
➜  augury_app git:(zh1_bist) ✗