power profiler app does not recognize ppk2

[ziv123]

hello Nordic

i am using ppk2 pca63100, 

working on linux (manjaro), installed the nrfConnect v3.9.3 with power profiler v3.3.0

1. when i connect a device i have to close both power profiler and nrfConnect for recognision of the connected device (which i connect to the 'data/power' usb port which is strange

2. when seeing a device on the port it remains unknown and it is not recognized as ppk2 device

3. there is no 'start' or normal ui for the conected unknown ppk2 

hope you can guide me what is missing or what needs to be configured

p.s. the same ppk with same cables is identified on another pc with manjaro

hope to read from you soon

best regards

Ziv

[Simonr]

There doesn't seem to be anything wrong from this log, it seems like it is still in the process of opening the device, does the log just stay like that indefinitely? And could you upload it as text instead of a picture?

I would also like a picture of the PPK2 you're connecting to and the sticker with version information on it. Just so I can check if we have any notes on it internally.

Best regards,

Simon

[ziv123]

log:

2022-01-18T14:03:33.199Z INFO Application data folder: /home/zhershkovitch/.config/nrfconnect/pc-nrfconnect-ppk
2022-01-18T14:03:33.312Z DEBUG App pc-nrfconnect-ppk v3.3.0 official
2022-01-18T14:03:33.312Z DEBUG App path: /home/zhershkovitch/.nrfconnect-apps/node_modules/pc-nrfconnect-ppk
2022-01-18T14:03:33.312Z DEBUG nRFConnect 3.9.3, required by the app is (^3.8.0)
2022-01-18T14:03:33.312Z DEBUG nRFConnect path: /opt/nrfconnect-appimage/resources/app.asar
2022-01-18T14:03:33.312Z DEBUG HomeDir: /home/zhershkovitch
2022-01-18T14:03:33.313Z DEBUG TmpDir: /tmp
2022-01-18T14:03:52.614Z INFO Validating firmware for device with s/n EB4F39038474
2022-01-18T14:03:52.627Z INFO Opening device with s/n EB4F39038474

the board if it is not seen well enough in the photo is PCA63100

[Simonr]

Hi again

Thank you for the updates. I forwarded this info internally, as I was out of suggestions as to what could cause this, and one of my colleagues have the following suggestion:

It might be an issue with permissions or a conflict with the ModemManager service. We've not seen this in Ubuntu before, but you can try installing the nrf udev rules (https://github.com/NordicSemiconductor/nrf-udev/tree/master/nrf-udev_1.0.1-all/lib/udev/rules.d) before use.

Best regards,

Simon

[ziv123]

i work with Manjaro, its an Arch base distribution of linux, it's not Ubuntu

but i will try ..

GREAT !!

it worked for the power profiler 

my ble is not yet able to scan via my computer ble any ideas on that ? 

do you want me to open a new thread on the ble and close this one ?

thanks a lot 

best regards

Ziv

[Simonr]

Hi Ziv

No worries, we can keep it in this ticket, as I asked about the BLE app as well, and I'm currently waiting for feedback. I'll update you as soon as I have a suggestion.

Best regards,

Simon