iBasis sim activation

[Dan Aragao]

I can't seem to be able to activate the iBasis sim card.

I'm in Norway.

It gets passed the initial screen and says the it needs user data. It then pre-populates with the data from nRFCloud and when I submit the form fails with the message: 

I'm getting the same error if I try to update my profile on nRFCloud

Anyone else having this issue?

[Andreas Andersson]

I have the exact same issue. First the sim card I received with the Thingy:91 was out of date. After requesting a new sim card I manage to get passed the first page, but then I end up with the same error as you.

[Øyvind]

Hello Dan Aragao and Andreas Andersson, the issue is reported to our cloud team and they are working on a solution. The current workaround is to register a private DevZone ticket and provide the ICCID and PUK number. This will allow the cloud team to manually activate the SIM card for you to use. Note that this will not add the SIM card to the nRF Cloud SIM overview.

Kind regards,
Øyvind

[Dan Aragao]

Thanks for the suggestion Øyvind. I'll open the ticket now. Ta.

[Øyvind]

Great, thank you!