Power Profiler Kit II - Not showing in 'Select Device' List

[Joe Butler]

Windows 8.1 64-bit: PPK2 shows in Device Manager, does not show as an item in Power Profiler software.

The device works, as I've used it successfully on a Virtual Win10 on the same Win81 host and captured data.

I've tried uninstalling, deleting drivers (with Nirsoft's USB Device View), reinstalling.

I've not found anyone with the same issue with any searches (other than a PPK1 device - I followed that solution, but no change)

USBLyser shows some potential issues highlighted in the Device Descriptor and Capture List, below.

Can anyone help?

Thanks,

Diagnostic Info:

USBLyser shows this:

Device Descriptor PPK2

Offset	Field	Size	Value	Description
0	bLength	1	12h
1	bDescriptorType	1	01h	Device
2	bcdUSB	2	0200h	USB Spec 2.0
4	bDeviceClass	1	00h	IAD is used. Should be EFh (Miscellaneous Device Class).
5	bDeviceSubClass	1	00h	IAD is used. Should be 02h (Common Class).
6	bDeviceProtocol	1	00h	IAD is used. Should be 01h (Interface Association Descriptor).
7	bMaxPacketSize0	1	40h	64 bytes
8	idVendor	2	1915h	Linksys
10	idProduct	2	C00Ah
12	bcdDevice	2	0100h	1.00
14	iManufacturer	1	01h	"Nordic Semiconductor"
15	iProduct	1	02h	"PPK2"
16	iSerialNumber	1	03h	"D1D3B1D30D23"
17	bNumConfigurations	1	01h

And during starting the Power Profiler software, the following is captured:

Capture List

Type	Seq	Time	Elapsed	Duration	Request	Request Details	I/O	C:I:E	IRP Status (URB Status)
START	0001	20:11:44.938
Create	0002	20:11:58.910	13.972152 s		Create	nRF Connect for Desktop.exe
Create	0003-0002	20:11:58.910	13.972165 s	14 us	Create	nRF Connect for Desktop.exe			Success
URB	0004	20:11:58.910	13.972231 s		Control Transfer		in	--:--:00
URB	0005	20:11:58.910	13.972235 s		Control Transfer		in	--:--:00
URB	0006-0005	20:11:58.910	13.972465 s	230 us	Control Transfer		in	--:--:00	Success (Success)
00000000 70 6F 77 65 72 5F 70 72 6F 66 69 6C 65 72 5F 6B power_profiler_k 00000010 69 74 5F 32 20 31 2E 30 2E 30 2D 35 65 37 63 63 it_2 1.0.0-5e7cc 00000020 36 30 00 60.
URB	0007-0004	20:11:58.910	13.972469 s	238 us	Control Transfer		in	--:--:00	Success (Success)
00000000 70 6F 77 65 72 5F 70 72 6F 66 69 6C 65 72 5F 6B power_profiler_k 00000010 69 74 5F 32 20 31 2E 30 2E 30 2D 35 65 37 63 63 it_2 1.0.0-5e7cc 00000020 36 30 00 60.
Cleanup	0008	20:11:58.910	13.972490 s		Cleanup	nRF Connect for Desktop.exe
Cleanup	0009-0008	20:11:58.910	13.972501 s	11 us	Cleanup	nRF Connect for Desktop.exe			Success
Close	0010	20:11:58.910	13.972503 s		Close
Close	0011-0010	20:11:58.910	13.972507 s	4 us	Close				Success
Create	0012	20:11:58.910	13.972598 s		Create	nRF Connect for Desktop.exe
Create	0013-0012	20:11:58.910	13.972607 s	9 us	Create	nRF Connect for Desktop.exe			Success
URB	0014	20:11:58.910	13.972653 s		Control Transfer		in	--:--:00
URB	0015	20:11:58.910	13.972655 s		Control Transfer		in	--:--:00
URB	0016-0015	20:11:58.910	13.972890 s	234 us	Control Transfer		in	--:--:00	Unsuccessful (Stall PID)
URB	0017-0014	20:11:58.910	13.972893 s	240 us	Control Transfer		in	--:--:00	Unsuccessful (Stall PID)
Cleanup	0018	20:11:58.910	13.972911 s		Cleanup	nRF Connect for Desktop.exe
Cleanup	0019-0018	20:11:58.910	13.972919 s	8 us	Cleanup	nRF Connect for Desktop.exe			Success
Close	0020	20:11:58.910	13.972922 s		Close
Close	0021-0020	20:11:58.910	13.972926 s	4 us	Close				Success

[SwRa]

Hi Joe,

Which version of the nrf connect for desktop and power profiler are you using.?

Regards,

Swathy

[Joe Butler]

nRF Connect for Desktop v3.9.3

Power Profiler v3.3.0.

Power Profiler Kit II

Purchased from Digi-Key (within a week or so).

Sticker on PCB says:

PCA63100

1.0.1

2021.50

D1D3B1D3

[SwRa]

Hi Joe,

Is the ppk2 connected via the usb port named USB DATA/POWER.? What version of the JLink are you using? Downgrading the JLink version to an older one could help. Please try and do let me know. 

Kind Regards,

Swathy

[Joe Butler]

I know you have to ask..., but yes, it is connected to the data/power USB! Remember it shows up in Device Manager as okay.

JLink 6.88a

Which version of JLink should I try? Which version of the nRF Connect should I get to have the recommended older JLink version?

[SwRa]

Since you are already working on an older version, it should work. Could you try upgrading to v7.58? I am using power profiler v3.3.0 with JLink v7.58 and has issue with detecting the PPK2.

Regard,

Swathy