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Thingy:91 SIM Expired

fackbell

I just received my Nordic Thingy91 and when I tried activating the SIM, the following message came up:

"Unfortunately this SIM has expired. We are sorry for the inconvenience. Please contact iBasis for a free replacement."

I have contacted iBasis both through email and through the iBasis Tech support to get a replacement SIM (I have yet to receive a response).

In the meantime, I'm I able to use my own SIM card from my phone? I inserted the card and when I try to "Add LTE Device" in nRF cloud, it says that "There was an error adding your device: No device found for this id. The device has not yet been provisioned." Also, LTE Link Monitor can connect to the UART, but there is no activity and no response from any AT command.

What to do?

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  • +1

    Hi Fred,

    According to nRF9160: Asset Tracker v2 — nRF Connect SDK 1.9.0 documentation (nordicsemi.com), Light Blue means the application is running on active mode. This information is not enough for debugging the issue. If you connect your device to Link Monitor, it will print out more debug information like below. We would be able to find more clues for this issue.

    2022-02-25T10:02:54.835Z DEBUG modem << *** Booting Zephyr OS build v2.7.0-ncs1  ***
2022-02-25T10:02:54.851Z DEBUG modem << [00:00:00.223,358] [1;33m<wrn> at_notif: Already initialized. Nothing to do[0m
2022-02-25T10:02:54.864Z DEBUG modem << [00:00:00.239,624] [0m<inf> event_manager: APP_EVT_START[0m
2022-02-25T10:02:54.887Z DEBUG modem << [00:00:00.246,337] [0m<inf> event_manager: DATA_EVT_CONFIG_INIT[0m
2022-02-25T10:02:54.888Z DEBUG modem << [00:00:00.252,899] [0m<inf> event_manager: APP_EVT_ACTIVITY_DETECTION_DISABLE[0m
2022-02-25T10:02:54.891Z DEBUG modem << [00:00:00.260,772] [0m<inf> event_manager: MODEM_EVT_INITIALIZED[0m
2022-02-25T10:02:54.966Z DEBUG modem << [00:00:00.337,585] [0m<inf> event_manager: MODEM_EVT_LTE_CONNECTING[0m
2022-02-25T10:02:55.727Z DEBUG modem << %C[00:00:01.090,454] [0m<inf> event_manager: MODEM_EVT_LTE_DISCONNECTED[0m
2022-02-25T10:02:55.732Z DEBUG modem << [00:00:01.097,564] [0m<inf> event_manager: MODEM_EVT_LTE_CELL_UPDATE[0m
2022-02-25T10:02:55.736Z DEBUG modem << ESQ: 61,3,15,2
2022-02-25T10:02:56.802Z DEBUG modem << [00:00:02.149,261] [0m<inf> event_manager: MODEM_EVT_LTE_CONNECTED[0m
2022-02-25T10:02:56.807Z DEBUG modem << [00:00:02.156,158] [0m<inf> event_manager: MODEM_EVT_LTE_PSM_UPDATE[0m
2022-02-25T10:02:56.811Z DEBUG modem << [00:00:02.163,360] [1;33m<wrn> cloud_module: Cloud connection establishment in progress[0m
2022-02-25T10:02:56.815Z DEBUG modem << [00:00:02.171,447] [1;33m<wrn> cloud_module: New connection attempt in 32 seconds if not successful[0m
2022-02-25T10:03:01.316Z DEBUG modem << [00:00:06.676,025] [1;33m<wrn> nrf_cloud_integration: NRF_CLOUD_EVT_USER_ASSOCIATION_REQUEST[0m
2022-02-25T10:03:01.322Z DEBUG modem << [00:00:06.684,539] [1;33m<wrn> nrf_cloud_integration: Add the device to nRF Cloud and wait for it to reconnect[0m
2022-02-25T10:03:01.339Z DEBUG modem << [00:00:06.697,265] [0m<inf> event_manager: CLOUD_EVT_DISCONNECTED[0m
2022-02-25T10:03:10.037Z DEBUG modem << %CESQ: 55,2,5,0
2022-02-25T10:03:28.825Z DEBUG modem << [00:00:34.180,786] [0m<inf> event_manager: CLOUD_EVT_CONNECTION_TIMEOUT[0m
2022-02-25T10:03:28.829Z DEBUG modem << [00:00:34.188,018] [1;33m<wrn> cloud_module: Cloud connection establishment in progress[0m
2022-02-25T10:03:28.831Z DEBUG modem << [00:00:34.196,105] [1;33m<wrn> cloud_module: New connection attempt in 64 seconds if not successful[0m
2022-02-25T10:03:28.931Z DEBUG modem << %CESQ: 60,3,13,1
2022-02-25T10:03:33.463Z DEBUG modem << [00:00:38.827,026] [1;33m<wrn> nrf_cloud_integration: NRF_CLOUD_EVT_USER_ASSOCIATION_REQUEST[0m
2022-02-25T10:03:33.473Z DEBUG modem << [00:00:38.835,540] [1;33m<wrn> nrf_cloud_integration: Add the device to nRF Cloud and wait for it to reconnect[0m
2022-02-25T10:03:33.476Z DEBUG modem << [00:00:38.848,419] [0m<inf> event_manager: CLOUD_EVT_DISCONNECTED[0m
2022-02-25T10:03:40.757Z DEBUG modem << %CESQ: 56,2,7,1
2022-02-25T10:04:00.168Z DEBUG modem << %CESQ: 255,0,255,0

    Best regards,

    Charlie

Reply
  • +1

    Hi Fred,

    According to nRF9160: Asset Tracker v2 — nRF Connect SDK 1.9.0 documentation (nordicsemi.com), Light Blue means the application is running on active mode. This information is not enough for debugging the issue. If you connect your device to Link Monitor, it will print out more debug information like below. We would be able to find more clues for this issue.

    2022-02-25T10:02:54.835Z DEBUG modem << *** Booting Zephyr OS build v2.7.0-ncs1  ***
2022-02-25T10:02:54.851Z DEBUG modem << [00:00:00.223,358] [1;33m<wrn> at_notif: Already initialized. Nothing to do[0m
2022-02-25T10:02:54.864Z DEBUG modem << [00:00:00.239,624] [0m<inf> event_manager: APP_EVT_START[0m
2022-02-25T10:02:54.887Z DEBUG modem << [00:00:00.246,337] [0m<inf> event_manager: DATA_EVT_CONFIG_INIT[0m
2022-02-25T10:02:54.888Z DEBUG modem << [00:00:00.252,899] [0m<inf> event_manager: APP_EVT_ACTIVITY_DETECTION_DISABLE[0m
2022-02-25T10:02:54.891Z DEBUG modem << [00:00:00.260,772] [0m<inf> event_manager: MODEM_EVT_INITIALIZED[0m
2022-02-25T10:02:54.966Z DEBUG modem << [00:00:00.337,585] [0m<inf> event_manager: MODEM_EVT_LTE_CONNECTING[0m
2022-02-25T10:02:55.727Z DEBUG modem << %C[00:00:01.090,454] [0m<inf> event_manager: MODEM_EVT_LTE_DISCONNECTED[0m
2022-02-25T10:02:55.732Z DEBUG modem << [00:00:01.097,564] [0m<inf> event_manager: MODEM_EVT_LTE_CELL_UPDATE[0m
2022-02-25T10:02:55.736Z DEBUG modem << ESQ: 61,3,15,2
2022-02-25T10:02:56.802Z DEBUG modem << [00:00:02.149,261] [0m<inf> event_manager: MODEM_EVT_LTE_CONNECTED[0m
2022-02-25T10:02:56.807Z DEBUG modem << [00:00:02.156,158] [0m<inf> event_manager: MODEM_EVT_LTE_PSM_UPDATE[0m
2022-02-25T10:02:56.811Z DEBUG modem << [00:00:02.163,360] [1;33m<wrn> cloud_module: Cloud connection establishment in progress[0m
2022-02-25T10:02:56.815Z DEBUG modem << [00:00:02.171,447] [1;33m<wrn> cloud_module: New connection attempt in 32 seconds if not successful[0m
2022-02-25T10:03:01.316Z DEBUG modem << [00:00:06.676,025] [1;33m<wrn> nrf_cloud_integration: NRF_CLOUD_EVT_USER_ASSOCIATION_REQUEST[0m
2022-02-25T10:03:01.322Z DEBUG modem << [00:00:06.684,539] [1;33m<wrn> nrf_cloud_integration: Add the device to nRF Cloud and wait for it to reconnect[0m
2022-02-25T10:03:01.339Z DEBUG modem << [00:00:06.697,265] [0m<inf> event_manager: CLOUD_EVT_DISCONNECTED[0m
2022-02-25T10:03:10.037Z DEBUG modem << %CESQ: 55,2,5,0
2022-02-25T10:03:28.825Z DEBUG modem << [00:00:34.180,786] [0m<inf> event_manager: CLOUD_EVT_CONNECTION_TIMEOUT[0m
2022-02-25T10:03:28.829Z DEBUG modem << [00:00:34.188,018] [1;33m<wrn> cloud_module: Cloud connection establishment in progress[0m
2022-02-25T10:03:28.831Z DEBUG modem << [00:00:34.196,105] [1;33m<wrn> cloud_module: New connection attempt in 64 seconds if not successful[0m
2022-02-25T10:03:28.931Z DEBUG modem << %CESQ: 60,3,13,1
2022-02-25T10:03:33.463Z DEBUG modem << [00:00:38.827,026] [1;33m<wrn> nrf_cloud_integration: NRF_CLOUD_EVT_USER_ASSOCIATION_REQUEST[0m
2022-02-25T10:03:33.473Z DEBUG modem << [00:00:38.835,540] [1;33m<wrn> nrf_cloud_integration: Add the device to nRF Cloud and wait for it to reconnect[0m
2022-02-25T10:03:33.476Z DEBUG modem << [00:00:38.848,419] [0m<inf> event_manager: CLOUD_EVT_DISCONNECTED[0m
2022-02-25T10:03:40.757Z DEBUG modem << %CESQ: 56,2,7,1
2022-02-25T10:04:00.168Z DEBUG modem << %CESQ: 255,0,255,0

    Best regards,

    Charlie

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