Thingy 91. Failure to connect to nRF Cloud using Asset Tracker V2 NB-IoT

[Petrified0110]

Hi Team!

I am trying to connect the Thingy 91 to nRF Cloud using a local provider (Vodafone Romania). I followed the getting-started video when setting up my device. However, after flashing the device, the LED colour sequence is different from what would be expected from the video, or anything I found online. It goes as follows: green led breathing, followed by purple led breathing and blue led breathing over and over again.

From what I gathered by following the LTE Link Monitor logs, there is some issue with the SIM card connecting to a cellular network. After talking to some representatives of my local provider, I got the confirmation that the SIM should be able to connect with the services it already has set.

As some context

I flashed the following files by USB with nRF Connect Programmer :

• Modem firmware on nRF9160 : mfw_nrf9160_1.3.0.zip
• Modem application on nRF9160: thingy91_asset_tracker_v2_nbiot_2021-06-28_7a076c22.hex

I am using NB-IoT by default since that is the only thing that my provider supports in my area

These are the logs from one of my connection attempts

2022-02-14T15:16:49.910Z INFO Modem port is opened
2022-02-14T15:16:49.915Z DEBUG modem >> AT+CFUN?
2022-02-14T15:16:49.937Z DEBUG modem << *** Boo+CFUN: 1
2022-02-14T15:16:49.941Z DEBUG modem << OK
2022-02-14T15:16:49.957Z DEBUG modem >> AT+CGSN=1
2022-02-14T15:16:49.966Z DEBUG modem << +CGSN: "352656100442659"
2022-02-14T15:16:49.969Z DEBUG modem << OK
2022-02-14T15:16:49.972Z DEBUG modem >> AT+CGMI
2022-02-14T15:16:49.978Z DEBUG modem << Nordic Semiconductor ASA
2022-02-14T15:16:49.979Z DEBUG modem << OK
2022-02-14T15:16:49.982Z DEBUG modem >> AT+CGMM
2022-02-14T15:16:49.987Z DEBUG modem << nRF9160-SICA
2022-02-14T15:16:49.990Z DEBUG modem << OK
2022-02-14T15:16:49.992Z DEBUG modem >> AT+CGMR
2022-02-14T15:16:49.997Z DEBUG modem << mfw_nrf9160_1.3.0
2022-02-14T15:16:49.999Z DEBUG modem << 
2022-02-14T15:16:50.000Z DEBUG modem << OK
2022-02-14T15:16:50.002Z INFO Nordic Semiconductor ASA nRF9160-SICA [mfw_nrf9160_1.3.0] SerNr: 352656100442659
2022-02-14T15:16:50.003Z DEBUG modem >> AT+CEMODE?
2022-02-14T15:16:50.009Z DEBUG modem << +CEMODE: 0
2022-02-14T15:16:50.011Z DEBUG modem << OK
2022-02-14T15:16:50.020Z DEBUG modem >> AT%XCBAND=?
2022-02-14T15:16:50.031Z DEBUG modem << %XCBAND: (1,2,3,4,5,8,12,13,17,19,20,25,26,28,66)
2022-02-14T15:16:50.033Z DEBUG modem << OK
2022-02-14T15:16:50.040Z DEBUG modem >> AT+CMEE?
2022-02-14T15:16:50.045Z DEBUG modem << +CMEE: 0
2022-02-14T15:16:50.055Z DEBUG modem << OK
2022-02-14T15:16:50.060Z DEBUG modem >> AT+CMEE=1
2022-02-14T15:16:50.065Z DEBUG modem << OK
2022-02-14T15:16:50.068Z DEBUG modem >> AT+CNEC?
2022-02-14T15:16:50.074Z DEBUG modem << +CNEC: 0
2022-02-14T15:16:50.076Z DEBUG modem << OK
2022-02-14T15:16:50.078Z DEBUG modem >> AT+CNEC=24
2022-02-14T15:16:50.084Z DEBUG modem << OK
2022-02-14T15:16:50.089Z DEBUG modem >> AT+CGEREP?
2022-02-14T15:16:50.095Z DEBUG modem << +CGEREP: 0,0
2022-02-14T15:16:50.097Z DEBUG modem << 
2022-02-14T15:16:50.099Z DEBUG modem << OK
2022-02-14T15:16:50.103Z DEBUG modem >> AT+CGDCONT?
2022-02-14T15:16:50.111Z DEBUG modem << OK
2022-02-14T15:16:50.114Z DEBUG modem >> AT+CGACT?
2022-02-14T15:16:50.119Z DEBUG modem << OK
2022-02-14T15:16:50.121Z DEBUG modem >> AT+CGEREP=1
2022-02-14T15:16:50.128Z DEBUG modem << OK
2022-02-14T15:16:50.133Z DEBUG modem >> AT+CIND=1,1,1
2022-02-14T15:16:50.139Z DEBUG modem << OK
2022-02-14T15:16:50.145Z DEBUG modem >> AT+CEREG=5
2022-02-14T15:16:50.150Z DEBUG modem << OK
2022-02-14T15:16:50.152Z DEBUG modem >> AT+CEREG?
2022-02-14T15:16:50.158Z DEBUG modem << +CEREG: 5,4
2022-02-14T15:16:50.160Z DEBUG modem << OK
2022-02-14T15:16:50.167Z DEBUG modem >> AT%CESQ=1
2022-02-14T15:16:50.172Z DEBUG modem << OK
2022-02-14T15:16:50.175Z DEBUG modem >> AT+CESQ
2022-02-14T15:16:50.182Z DEBUG modem << +CESQ: 99,99,255,255,255,255
2022-02-14T15:16:50.184Z DEBUG modem << OK
2022-02-14T15:16:50.191Z DEBUG modem >> AT%XSIM=1
2022-02-14T15:16:50.200Z DEBUG modem << OK
2022-02-14T15:16:50.204Z DEBUG modem >> AT%XSIM?
2022-02-14T15:16:50.210Z DEBUG modem << %XSIM: 1
2022-02-14T15:16:50.225Z DEBUG modem << OK
2022-02-14T15:16:50.235Z DEBUG modem >> AT+CPIN?
2022-02-14T15:16:50.241Z DEBUG modem << +CPIN: READY
2022-02-14T15:16:50.246Z DEBUG modem << OK
2022-02-14T15:16:50.256Z DEBUG modem >> AT+CPINR="SIM PIN"
2022-02-14T15:16:50.269Z DEBUG modem << +CPINR: "SIM PIN",3
2022-02-14T15:16:50.271Z DEBUG modem << 
2022-02-14T15:16:50.271Z DEBUG modem << OK
2022-02-14T15:16:50.277Z DEBUG modem >> AT+CIMI
2022-02-14T15:16:50.283Z DEBUG modem << 226013760923260
2022-02-14T15:16:50.285Z DEBUG modem << OK
2022-02-14T15:16:50.285Z INFO IMSIdentity: 226013760923260
2022-02-14T15:17:08.051Z DEBUG modem << %CESQ: 62,3,25,3
2022-02-14T15:17:08.077Z DEBUG modem << +CEREG: 2,"0064","0E770D5C",9
2022-02-14T15:17:08.091Z DEBUG modem << [00:00:19.176,116] [0m<inf> event_manager: MODEM_EVT_LTE_DISCONNECTED[0m
2022-02-14T15:17:08.092Z DEBUG modem << [00:00:19.183,135] [0m<inf> event_manager: MODEM_EVT_LTE_CELL_UPDATE[0m
2022-02-14T15:17:08.702Z DEBUG modem << +CSCON: 1
2022-02-14T15:17:09.650Z DEBUG modem << +CNEC_ESM: 27,0
2022-02-14T15:17:09.668Z DEBUG modem << +CNEC_EMM: 19
2022-02-14T15:17:09.676Z DEBUG modem << +CEREG: 2,"0064","0E770D5C",9,0,19
2022-02-14T15:17:09.691Z DEBUG modem << +CSCON: 0
2022-02-14T15:17:10.067Z DEBUG modem << %CESQ: 59,2,20,2
2022-02-14T15:17:13.126Z DEBUG modem << %CESQ: 63,3,28,4
2022-02-14T15:17:49.009Z DEBUG modem << %CESQ: 57,2,18,2
2022-02-14T15:17:51.526Z DEBUG modem << %CESQ: 64,3,28,4
2022-02-14T15:18:25.832Z DEBUG modem << %CESQ: 255,0,255,0
2022-02-14T15:18:26.339Z DEBUG modem << %CESQ: 27,1,24,3
2022-02-14T15:18:26.359Z DEBUG modem << +CEREG: 2,"3714","0144024D",9
2022-02-14T15:18:26.370Z DEBUG modem << [00:01:37.465,972] [0m<inf> event_manager: MODEM_EVT_LTE_CELL_UPDATE[0m
2022-02-14T15:18:27.710Z DEBUG modem << +CSCON: 1
2022-02-14T15:18:27.895Z DEBUG modem << +CNEC_EMM: 14
2022-02-14T15:18:27.907Z DEBUG modem << +CEREG: 2,"3714","0144024D",9,0,14
2022-02-14T15:18:27.952Z DEBUG modem << +CSCON: 0
2022-02-14T15:18:28.326Z DEBUG modem << %CESQ: 255,0,255,0
2022-02-14T15:18:28.675Z DEBUG modem << %CESQ: 63,3,21,3
2022-02-14T15:18:28.698Z DEBUG modem << +CEREG: 2,"0064","0DF52B5B",9
2022-02-14T15:18:28.714Z DEBUG modem << [00:01:39.802,795] [0m<inf> event_manager: MODEM_EVT_LTE_CELL_UPDATE[0m
2022-02-14T15:18:36.365Z DEBUG modem << %CESQ: 63,3,26,3
2022-02-14T15:18:39.864Z DEBUG modem << %CESQ: 64,3,21,3
2022-02-14T15:18:40.273Z DEBUG modem << +CSCON: 1
2022-02-14T15:18:41.198Z DEBUG modem << +CNEC_ESM: 27,0
2022-02-14T15:18:41.220Z DEBUG modem << +CNEC_EMM: 19
2022-02-14T15:18:41.230Z DEBUG modem << +CEREG: 2,"0064","0DF52B5B",9,0,19
2022-02-14T15:18:41.236Z DEBUG modem << +CSCON: 0
2022-02-14T15:18:45.331Z DEBUG modem << %CESQ: 65,3,27,3
2022-02-14T15:18:45.348Z DEBUG modem << +CEREG: 2,"0064","0E770D5C",9
2022-02-14T15:18:45.359Z DEBUG modem << [00:01:56.455,596] [0m<inf> event_manager: MODEM_EVT_LTE_CELL_UPDATE[0m
2022-02-14T15:18:49.176Z DEBUG modem << [00:02:00.294,311] [0m<inf> event_manager: APP_EVT_DATA_GET_ALL[0m
2022-02-14T15:18:49.187Z DEBUG modem << [00:02:00.300,811] [0m<inf> event_manager: APP_EVT_DATA_GET - Requested data types (MOD_DYN, BAT, ENV, GNSS, MOD_STAT)[0m
2022-02-14T15:18:49.225Z DEBUG modem << [00:02:00.344,848] [0m<inf> event_manager: GPS_EVT_ACTIVE[0m
2022-02-14T15:18:49.232Z DEBUG modem << [00:02:00.350,830] [0m<inf> event_manager: GPS_EVT_AGPS_NEEDED[0m
2022-02-14T15:18:49.251Z DEBUG modem << [00:02:00.361,297] [0m<inf> event_manager: SENSOR_EVT_ENVIRONMENTAL_DATA_READY[0m
2022-02-14T15:18:49.255Z DEBUG modem << [00:02:00.370,056] [1;31m<err> modem_info_params: Link data not obtained: 9 -134[0m
2022-02-14T15:18:49.261Z DEBUG modem << [00:02:00.378,356] [1;31m<err> modem_info_params: Link data not obtained: 9 -134[0m
2022-02-14T15:18:49.271Z DEBUG modem << [00:02:00.388,183] [1;31m<err> modem_info_params: Link data not obtained: 5 -22[0m
2022-02-14T15:18:49.293Z DEBUG modem << [00:02:00.396,331] [1;31m<err> modem_info_params: Link data not obtained: 5 -22[0m
2022-02-14T15:18:49.296Z DEBUG modem << [00:02:00.404,418] [1;31m<err> modem_info_params: Link data not obtained: 8 -22[0m
2022-02-14T15:18:49.299Z DEBUG modem << [00:02:00.412,475] [1;31m<err> modem_info_params: Link data not obtained: 8 -22[0m
2022-02-14T15:18:49.303Z DEBUG modem << [00:02:00.420,562] [1;31m<err> modem_info_params: Link data not obtained: 3 -22[0m
2022-02-14T15:18:49.311Z DEBUG modem << [00:02:00.428,619] [1;31m<err> modem_info_params: Link data not obtained: 3 -22[0m
2022-02-14T15:18:49.325Z DEBUG modem << [00:02:00.442,352] [1;31m<err> modem_info_params: Link data not obtained: 21 -134[0m
2022-02-14T15:18:49.333Z DEBUG modem << [00:02:00.450,714] [1;31m<err> modem_info_params: Link data not obtained: 21 -134[0m
2022-02-14T15:18:49.343Z DEBUG modem << [00:02:00.459,014] [1;31m<err> modem_info_params: Link data not obtained: 20 -22[0m
2022-02-14T15:18:49.349Z DEBUG modem << [00:02:00.466,430] [1;31m<err> modem_info_params: Network data not obtained: -356[0m
2022-02-14T15:18:49.356Z DEBUG modem << [00:02:00.473,968] [1;31m<err> modem_module: modem_info_params_get, error: -11[0m
2022-02-14T15:18:49.367Z DEBUG modem << [00:02:00.481,323] [0m<inf> event_manager: MODEM_EVT_MODEM_STATIC_DATA_NOT_READY[0m
2022-02-14T15:18:49.372Z DEBUG modem << [00:02:00.490,081] [1;31m<err> modem_info_params: Link data not obtained: 20 -22[0m
2022-02-14T15:18:49.380Z DEBUG modem << [00:02:00.497,497] [1;31m<err> modem_info_params: Network data not obtained: -356[0m
2022-02-14T15:18:49.390Z DEBUG modem << [00:02:00.505,035] [1;31m<err> nrf_cloud_agps: Could not obtain cell information[0m
2022-02-14T15:18:49.396Z DEBUG modem << [00:02:00.512,481] [1;31m<err> nrf_cloud_agps: Failed to add modem info to A-GPS request: -11[0m
2022-02-14T15:18:49.403Z DEBUG modem << [00:02:00.521,179] [1;31m<err> agps: nRF Cloud A-GPS request failed, error: -11[0m
2022-02-14T15:18:49.413Z DEBUG modem << [00:02:00.528,564] [1;33m<wrn> cloud_module: Failed to request A-GPS data, error: -11[0m
2022-02-14T15:18:49.421Z DEBUG modem << [00:02:00.536,468] [1;33m<wrn> cloud_module: This is expected to fail if we are not in a connected state[0m
2022-02-14T15:18:49.431Z DEBUG modem << [00:02:00.548,309] [1;31m<err> modem_info_params: Link data not obtained: 9 -134[0m
2022-02-14T15:18:49.439Z DEBUG modem << [00:02:00.557,312] [1;31m<err> modem_info_params: Link data not obtained: 5 -22[0m
2022-02-14T15:18:49.448Z DEBUG modem << [00:02:00.565,429] [1;31m<err> modem_info_params: Link data not obtained: 8 -22[0m
2022-02-14T15:18:49.459Z DEBUG modem << [00:02:00.573,425] [1;31m<err> modem_info_params: Link data not obtained: 3 -22[0m
2022-02-14T15:18:49.467Z DEBUG modem << [00:02:00.584,411] [1;31m<err> modem_info_params: Link data not obtained: 21 -134[0m
2022-02-14T15:18:49.476Z DEBUG modem << [00:02:00.592,681] [1;31m<err> modem_info_params: Link data not obtained: 20 -22[0m
2022-02-14T15:18:49.488Z DEBUG modem << [00:02:00.600,067] [1;31m<err> modem_info_params: Network data not obtained: -356[0m
2022-02-14T15:18:49.491Z DEBUG modem << [00:02:00.607,604] [1;31m<err> modem_module: modem_info_params_get, error: -11[0m
2022-02-14T15:18:49.497Z DEBUG modem << [00:02:00.614,990] [0m<inf> event_manager: MODEM_EVT_MODEM_DYNAMIC_DATA_NOT_READY[0m
2022-02-14T15:18:49.508Z DEBUG modem << [00:02:00.625,213] [1;31m<err> modem_info_params: Link data not obtained: 9 -134[0m
2022-02-14T15:18:49.518Z DEBUG modem << [00:02:00.634,307] [1;31m<err> modem_info_params: Link data not obtained: 5 -22[0m
2022-02-14T15:18:49.524Z DEBUG modem << [00:02:00.642,364] [1;31m<err> modem_info_params: Link data not obtained: 8 -22[0m
2022-02-14T15:18:49.534Z DEBUG modem << [00:02:00.650,390] [1;31m<err> modem_info_params: Link data not obtained: 3 -22[0m
2022-02-14T15:18:49.544Z DEBUG modem << [00:02:00.661,315] [1;31m<err> modem_info_params: Link data not obtained: 21 -134[0m
2022-02-14T15:18:49.552Z DEBUG modem << [00:02:00.669,555] [1;31m<err> modem_info_params: Link data not obtained: 20 -22[0m
2022-02-14T15:18:49.563Z DEBUG modem << [00:02:00.676,971] [1;31m<err> modem_info_params: Network data not obtained: -356[0m
2022-02-14T15:18:49.567Z DEBUG modem << [00:02:00.684,509] [1;31m<err> modem_module: modem_info_params_get, error: -11[0m
2022-02-14T15:18:49.574Z DEBUG modem << [00:02:00.691,864] [0m<inf> event_manager: MODEM_EVT_BATTERY_DATA_NOT_READY[0m
2022-02-14T15:19:57.889Z DEBUG modem << [00:03:09.009,887] [0m<inf> event_manager: GPS_EVT_TIMEOUT[0m
2022-02-14T15:19:57.907Z DEBUG modem << [00:03:09.015,686] [0m<inf> event_manager: GPS_EVT_INACTIVE[0m
2022-02-14T15:19:57.915Z DEBUG modem << [00:03:09.021,697] [0m<inf> event_manager: DATA_EVT_DATA_READY[0m
2022-02-14T15:20:49.173Z DEBUG modem << [00:04:00.294,311] [0m<inf> event_manager: APP_EVT_DATA_GET_ALL[0m
2022-02-14T15:20:49.184Z DEBUG modem << [00:04:00.300,811] [0m<inf> event_manager: APP_EVT_DATA_GET - Requested data types (MOD_DYN, BAT, ENV, GNSS)[0m
2022-02-14T15:20:49.240Z DEBUG modem << [00:04:00.361,968] [0m<inf> event_manager: GPS_EVT_ACTIVE[0m
2022-02-14T15:20:49.264Z DEBUG modem << [00:04:00.369,415] [0m<inf> event_manager: SENSOR_EVT_ENVIRONMENTAL_DATA_READY[0m
2022-02-14T15:20:49.268Z DEBUG modem << [00:04:00.379,425] [1;31m<err> modem_info_params: Link data not obtained: 9 -134[0m
2022-02-14T15:20:49.271Z DEBUG modem << [00:04:00.388,397] [1;31m<err> modem_info_params: Link data not obtained: 5 -22[0m
2022-02-14T15:20:49.285Z DEBUG modem << [00:04:00.396,453] [1;31m<err> modem_info_params: Link data not obtained: 8 -22[0m
2022-02-14T15:20:49.289Z DEBUG modem << [00:04:00.404,571] [1;31m<err> modem_info_params: Link data not obtained: 3 -22[0m
2022-02-14T15:20:49.298Z DEBUG modem << [00:04:00.415,344] [1;31m<err> modem_info_params: Link data not obtained: 21 -134[0m
2022-02-14T15:20:49.304Z DEBUG modem << [00:04:00.423,583] [1;31m<err> modem_info_params: Link data not obtained: 20 -22[0m
2022-02-14T15:20:49.315Z DEBUG modem << [00:04:00.430,969] [1;31m<err> modem_info_params: Network data not obtained: -356[0m
2022-02-14T15:20:49.319Z DEBUG modem << [00:04:00.438,568] [1;31m<err> modem_module: modem_info_params_get, error: -11[0m
2022-02-14T15:20:49.327Z DEBUG modem << [00:04:00.445,953] [0m<inf> event_manager: MODEM_EVT_MODEM_DYNAMIC_DATA_NOT_READY[0m
2022-02-14T15:20:49.336Z DEBUG modem << [00:04:00.456,298] [1;31m<err> modem_info_params: Link data not obtained: 9 -134[0m
2022-02-14T15:20:49.346Z DEBUG modem << [00:04:00.465,393] [1;31m<err> modem_info_params: Link data not obtained: 5 -22[0m
2022-02-14T15:20:49.355Z DEBUG modem << [00:04:00.473,541] [1;31m<err> modem_info_params: Link data not obtained: 8 -22[0m
2022-02-14T15:20:49.362Z DEBUG modem << [00:04:00.481,536] [1;31m<err> modem_info_params: Link data not obtained: 3 -22[0m
2022-02-14T15:20:49.373Z DEBUG modem << [00:04:00.492,340] [1;31m<err> modem_info_params: Link data not obtained: 21 -134[0m
2022-02-14T15:20:49.384Z DEBUG modem << [00:04:00.500,579] [1;31m<err> modem_info_params: Link data not obtained: 20 -22[0m
2022-02-14T15:20:49.388Z DEBUG modem << [00:04:00.508,026] [1;31m<err> modem_info_params: Network data not obtained: -356[0m
2022-02-14T15:20:49.401Z DEBUG modem << [00:04:00.515,563] [1;31m<err> modem_module: modem_info_params_get, error: -11[0m
2022-02-14T15:20:49.403Z DEBUG modem << [00:04:00.522,949] [0m<inf> event_manager: MODEM_EVT_BATTERY_DATA_NOT_READY[0m
2022-02-14T15:21:57.668Z DEBUG modem << [00:05:08.789,978] [0m<inf> event_manager: GPS_EVT_TIMEOUT[0m
2022-02-14T15:21:57.676Z DEBUG modem << [00:05:08.795,806] [0m<inf> event_manager: GPS_EVT_INACTIVE[0m
2022-02-14T15:21:57.680Z DEBUG modem << [00:05:08.801,788] [0m<inf> event_manager: DATA_EVT_DATA_READY[0m
2022-02-14T15:22:49.171Z DEBUG modem << [00:06:00.294,311] [0m<inf> event_manager: APP_EVT_DATA_GET_ALL[0m
2022-02-14T15:22:49.182Z DEBUG modem << [00:06:00.300,811] [0m<inf> event_manager: APP_EVT_DATA_GET - Requested data types (MOD_DYN, BAT, ENV, GNSS)[0m
2022-02-14T15:22:49.238Z DEBUG modem << [00:06:00.361,968] [0m<inf> event_manager: GPS_EVT_ACTIVE[0m
2022-02-14T15:22:49.248Z DEBUG modem << [00:06:00.369,415] [0m<inf> event_manager: SENSOR_EVT_ENVIRONMENTAL_DATA_READY[0m
2022-02-14T15:22:49.274Z DEBUG modem << [00:06:00.379,425] [1;31m<err> modem_info_params: Link data not obtained: 9 -134[0m
2022-02-14T15:22:49.277Z DEBUG modem << [00:06:00.388,366] [1;31m<err> modem_info_params: Link data not obtained: 5 -22[0m
2022-02-14T15:22:49.281Z DEBUG modem << [00:06:00.396,453] [1;31m<err> modem_info_params: Link data not obtained: 8 -22[0m
2022-02-14T15:22:49.285Z DEBUG modem << [00:06:00.404,541] [1;31m<err> modem_info_params: Link data not obtained: 3 -22[0m
2022-02-14T15:22:49.303Z DEBUG modem << [00:06:00.415,374] [1;31m<err> modem_info_params: Link data not obtained: 21 -134[0m
2022-02-14T15:22:49.305Z DEBUG modem << [00:06:00.423,583] [1;31m<err> modem_info_params: Link data not obtained: 20 -22[0m
2022-02-14T15:22:49.314Z DEBUG modem << [00:06:00.430,999] [1;31m<err> modem_info_params: Network data not obtained: -356[0m
2022-02-14T15:22:49.317Z DEBUG modem << [00:06:00.438,629] [1;31m<err> modem_module: modem_info_params_get, error: -11[0m
2022-02-14T15:22:49.330Z DEBUG modem << [00:06:00.446,014] [0m<inf> event_manager: MODEM_EVT_MODEM_DYNAMIC_DATA_NOT_READY[0m
2022-02-14T15:22:49.335Z DEBUG modem << [00:06:00.456,359] [1;31m<err> modem_info_params: Link data not obtained: 9 -134[0m
2022-02-14T15:22:49.349Z DEBUG modem << [00:06:00.465,362] [1;31m<err> modem_info_params: Link data not obtained: 5 -22[0m
2022-02-14T15:22:49.352Z DEBUG modem << [00:06:00.473,510] [1;31m<err> modem_info_params: Link data not obtained: 8 -22[0m
2022-02-14T15:22:49.362Z DEBUG modem << [00:06:00.481,536] [1;31m<err> modem_info_params: Link data not obtained: 3 -22[0m
2022-02-14T15:22:49.375Z DEBUG modem << [00:06:00.492,248] [1;31m<err> modem_info_params: Link data not obtained: 21 -134[0m
2022-02-14T15:22:49.379Z DEBUG modem << [00:06:00.500,488] [1;31m<err> modem_info_params: Link data not obtained: 20 -22[0m
2022-02-14T15:22:49.386Z DEBUG modem << [00:06:00.507,904] [1;31m<err> modem_info_params: Network data not obtained: -356[0m
2022-02-14T15:22:49.398Z DEBUG modem << [00:06:00.515,441] [1;31m<err> modem_module: modem_info_params_get, error: -11[0m
2022-02-14T15:22:49.401Z DEBUG modem << [00:06:00.522,827] [0m<inf> event_manager: MODEM_EVT_BATTERY_DATA_NOT_READY[0m
2022-02-14T15:23:57.536Z DEBUG modem << [00:07:08.660,339] [0m<inf> event_manager: GPS_EVT_TIMEOUT[0m
2022-02-14T15:23:57.542Z DEBUG modem << [00:07:08.666,137] [0m<inf> event_manager: GPS_EVT_INACTIVE[0m
2022-02-14T15:23:57.564Z DEBUG modem << [00:07:08.672,149] [0m<inf> event_manager: DATA_EVT_DATA_READY[0m
2022-02-14T15:24:49.169Z DEBUG modem << [00:08:00.294,311] [0m<inf> event_manager: APP_EVT_DATA_GET_ALL[0m
2022-02-14T15:24:49.192Z DEBUG modem << [00:08:00.300,811] [0m<inf> event_manager: APP_EVT_DATA_GET - Requested data types (MOD_DYN, BAT, ENV, GNSS)[0m
2022-02-14T15:24:49.236Z DEBUG modem << [00:08:00.362,030] [0m<inf> event_manager: GPS_EVT_ACTIVE[0m
2022-02-14T15:24:49.264Z DEBUG modem << [00:08:00.371,429] [0m<inf> event_manager: SENSOR_EVT_ENVIRONMENTAL_DATA_READY[0m
2022-02-14T15:24:49.268Z DEBUG modem << [00:08:00.379,119] [1;31m<err> modem_info_params: Link data not obtained: 9 -134[0m
2022-02-14T15:24:49.271Z DEBUG modem << [00:08:00.388,031] [1;31m<err> modem_info_params: Link data not obtained: 5 -22[0m
2022-02-14T15:24:49.274Z DEBUG modem << [00:08:00.396,118] [1;31m<err> modem_info_params: Link data not obtained: 8 -22[0m
2022-02-14T15:24:49.280Z DEBUG modem << [00:08:00.404,266] [1;31m<err> modem_info_params: Link data not obtained: 3 -22[0m
2022-02-14T15:24:49.296Z DEBUG modem << [00:08:00.415,283] [1;31m<err> modem_info_params: Link data not obtained: 21 -134[0m
2022-02-14T15:24:49.300Z DEBUG modem << [00:08:00.423,492] [1;31m<err> modem_info_params: Link data not obtained: 20 -22[0m
2022-02-14T15:24:49.309Z DEBUG modem << [00:08:00.430,908] [1;31m<err> modem_info_params: Network data not obtained: -356[0m
2022-02-14T15:24:49.321Z DEBUG modem << [00:08:00.438,507] [1;31m<err> modem_module: modem_info_params_get, error: -11[0m
2022-02-14T15:24:49.323Z DEBUG modem << [00:08:00.445,892] [0m<inf> event_manager: MODEM_EVT_MODEM_DYNAMIC_DATA_NOT_READY[0m
2022-02-14T15:24:49.332Z DEBUG modem << [00:08:00.456,237] [1;31m<err> modem_info_params: Link data not obtained: 9 -134[0m
2022-02-14T15:24:49.344Z DEBUG modem << [00:08:00.465,209] [1;31m<err> modem_info_params: Link data not obtained: 5 -22[0m
2022-02-14T15:24:49.349Z DEBUG modem << [00:08:00.473,297] [1;31m<err> modem_info_params: Link data not obtained: 8 -22[0m
2022-02-14T15:24:49.357Z DEBUG modem << [00:08:00.481,323] [1;31m<err> modem_info_params: Link data not obtained: 3 -22[0m
2022-02-14T15:24:49.368Z DEBUG modem << [00:08:00.492,065] [1;31m<err> modem_info_params: Link data not obtained: 21 -134[0m
2022-02-14T15:24:49.377Z DEBUG modem << [00:08:00.500,335] [1;31m<err> modem_info_params: Link data not obtained: 20 -22[0m
2022-02-14T15:24:49.384Z DEBUG modem << [00:08:00.507,812] [1;31m<err> modem_info_params: Network data not obtained: -356[0m
2022-02-14T15:24:49.391Z DEBUG modem << [00:08:00.515,350] [1;31m<err> modem_module: modem_info_params_get, error: -11[0m
2022-02-14T15:24:49.398Z DEBUG modem << [00:08:00.522,705] [0m<inf> event_manager: MODEM_EVT_BATTERY_DATA_NOT_READY[0m
2022-02-14T15:25:57.847Z DEBUG modem << [00:09:08.973,724] [0m<inf> event_manager: GPS_EVT_TIMEOUT[0m
2022-02-14T15:25:57.854Z DEBUG modem << [00:09:08.979,553] [0m<inf> event_manager: GPS_EVT_INACTIVE[0m
2022-02-14T15:25:57.878Z DEBUG modem << [00:09:08.985,534] [0m<inf> event_manager: DATA_EVT_DATA_READY[0m
2022-02-14T15:26:49.167Z DEBUG modem << [00:10:00.294,311] [0m<inf> event_manager: APP_EVT_DATA_GET_ALL[0m
2022-02-14T15:26:49.178Z DEBUG modem << [00:10:00.300,811] [0m<inf> event_manager: APP_EVT_DATA_GET - Requested data types (MOD_DYN, BAT, ENV, GNSS)[0m
2022-02-14T15:26:49.232Z DEBUG modem << [00:10:00.359,741] [0m<inf> event_manager: GPS_EVT_ACTIVE[0m
2022-02-14T15:26:49.248Z DEBUG modem << [00:10:00.368,164] [0m<inf> event_manager: SENSOR_EVT_ENVIRONMENTAL_DATA_READY[0m
2022-02-14T15:26:49.251Z DEBUG modem << [00:10:00.377,014] [1;31m<err> modem_info_params: Link data not obtained: 9 -134[0m
2022-02-14T15:26:49.261Z DEBUG modem << [00:10:00.385,955] [1;31m<err> modem_info_params: Link data not obtained: 5 -22[0m
2022-02-14T15:26:49.289Z DEBUG modem << [00:10:00.394,012] [1;31m<err> modem_info_params: Link data not obtained: 8 -22[0m
2022-02-14T15:26:49.293Z DEBUG modem << [00:10:00.402,221] [1;31m<err> modem_info_params: Link data not obtained: 3 -22[0m
2022-02-14T15:26:49.296Z DEBUG modem << [00:10:00.413,299] [1;31m<err> modem_info_params: Link data not obtained: 21 -134[0m
2022-02-14T15:26:49.299Z DEBUG modem << [00:10:00.421,539] [1;31m<err> modem_info_params: Link data not obtained: 20 -22[0m
2022-02-14T15:26:49.303Z DEBUG modem << [00:10:00.428,955] [1;31m<err> modem_info_params: Network data not obtained: -356[0m
2022-02-14T15:26:49.320Z DEBUG modem << [00:10:00.436,523] [1;31m<err> modem_module: modem_info_params_get, error: -11[0m
2022-02-14T15:26:49.323Z DEBUG modem << [00:10:00.443,908] [0m<inf> event_manager: MODEM_EVT_MODEM_DYNAMIC_DATA_NOT_READY[0m
2022-02-14T15:26:49.328Z DEBUG modem << [00:10:00.454,284] [1;31m<err> modem_info_params: Link data not obtained: 9 -134[0m
2022-02-14T15:26:49.337Z DEBUG modem << [00:10:00.463,256] [1;31m<err> modem_info_params: Link data not obtained: 5 -22[0m
2022-02-14T15:26:49.347Z DEBUG modem << [00:10:00.471,343] [1;31m<err> modem_info_params: Link data not obtained: 8 -22[0m
2022-02-14T15:26:49.353Z DEBUG modem << [00:10:00.479,400] [1;31m<err> modem_info_params: Link data not obtained: 3 -22[0m
2022-02-14T15:26:49.367Z DEBUG modem << [00:10:00.490,081] [1;31m<err> modem_info_params: Link data not obtained: 21 -134[0m
2022-02-14T15:26:49.373Z DEBUG modem << [00:10:00.498,382] [1;31m<err> modem_info_params: Link data not obtained: 20 -22[0m
2022-02-14T15:26:49.384Z DEBUG modem << [00:10:00.505,889] [1;31m<err> modem_info_params: Network data not obtained: -356[0m
2022-02-14T15:26:49.394Z DEBUG modem << [00:10:00.513,427] [1;31m<err> modem_module: modem_info_params_get, error: -11[0m
2022-02-14T15:26:49.397Z DEBUG modem << [00:10:00.520,782] [0m<inf> event_manager: MODEM_EVT_BATTERY_DATA_NOT_READY[0m
2022-02-14T15:27:57.609Z DEBUG modem << [00:11:08.737,457] [0m<inf> event_manager: GPS_EVT_TIMEOUT[0m
2022-02-14T15:27:57.615Z DEBUG modem << [00:11:08.743,286] [0m<inf> event_manager: GPS_EVT_INACTIVE[0m
2022-02-14T15:27:57.642Z DEBUG modem << [00:11:08.749,267] [0m<inf> event_manager: DATA_EVT_DATA_READY[0m
2022-02-14T15:28:49.166Z DEBUG modem << [00:12:00.294,311] [0m<inf> event_manager: APP_EVT_DATA_GET_ALL[0m
2022-02-14T15:28:49.190Z DEBUG modem << [00:12:00.300,811] [0m<inf> event_manager: APP_EVT_DATA_GET - Requested data types (MOD_DYN, BAT, ENV, GNSS)[0m
2022-02-14T15:28:49.232Z DEBUG modem << [00:12:00.362,030] [0m<inf> event_manager: GPS_EVT_ACTIVE[0m
2022-02-14T15:28:49.249Z DEBUG modem << [00:12:00.369,476] [0m<inf> event_manager: SENSOR_EVT_ENVIRONMENTAL_DATA_READY[0m
2022-02-14T15:28:49.271Z DEBUG modem << [00:12:00.390,533] [1;31m<err> modem_info_params: Link data not obtained: 9 -134[0m
2022-02-14T15:28:49.284Z DEBUG modem << [00:12:00.411,895] [1;31m<err> modem_info_params: Link data not obtained: 5 -22[0m
2022-02-14T15:28:49.298Z DEBUG modem << [00:12:00.426,177] [1;31m<err> modem_info_params: Link data not obtained: 8 -22[0m
2022-02-14T15:28:49.313Z DEBUG modem << [00:12:00.440,429] [1;31m<err> modem_info_params: Link data not obtained: 3 -22[0m
2022-02-14T15:28:49.327Z DEBUG modem << [00:12:00.451,263] [1;31m<err> modem_info_params: Link data not obtained: 21 -134[0m
2022-02-14T15:28:49.332Z DEBUG modem << [00:12:00.459,564] [1;31m<err> modem_info_params: Link data not obtained: 20 -22[0m
2022-02-14T15:28:49.343Z DEBUG modem << [00:12:00.466,979] [1;31m<err> modem_info_params: Network data not obtained: -356[0m
2022-02-14T15:28:49.347Z DEBUG modem << [00:12:00.474,578] [1;31m<err> modem_module: modem_info_params_get, error: -11[0m
2022-02-14T15:28:49.357Z DEBUG modem << [00:12:00.481,964] [0m<inf> event_manager: MODEM_EVT_MODEM_DYNAMIC_DATA_NOT_READY[0m
2022-02-14T15:28:49.365Z DEBUG modem << [00:12:00.492,645] [1;31m<err> modem_info_params: Link data not obtained: 9 -134[0m
2022-02-14T15:28:49.374Z DEBUG modem << [00:12:00.501,892] [1;31m<err> modem_info_params: Link data not obtained: 5 -22[0m
2022-02-14T15:28:49.388Z DEBUG modem << [00:12:00.510,192] [1;31m<err> modem_info_params: Link data not obtained: 8 -22[0m
2022-02-14T15:28:49.390Z DEBUG modem << [00:12:00.518,371] [1;31m<err> modem_info_params: Link data not obtained: 3 -22[0m
2022-02-14T15:28:49.405Z DEBUG modem << [00:12:00.529,571] [1;31m<err> modem_info_params: Link data not obtained: 21 -134[0m
2022-02-14T15:28:49.410Z DEBUG modem << [00:12:00.537,933] [1;31m<err> modem_info_params: Link data not obtained: 20 -22[0m
2022-02-14T15:28:49.421Z DEBUG modem << [00:12:00.545,410] [1;31m<err> modem_info_params: Network data not obtained: -356[0m
2022-02-14T15:28:49.425Z DEBUG modem << [00:12:00.552,947] [1;31m<err> modem_module: modem_info_params_get, error: -11[0m
2022-02-14T15:28:49.437Z DEBUG modem << [00:12:00.560,333] [0m<inf> event_manager: MODEM_EVT_BATTERY_DATA_NOT_READY[0m
2022-02-14T15:29:57.947Z DEBUG modem << [00:13:09.078,155] [0m<inf> event_manager: GPS_EVT_TIMEOUT[0m
2022-02-14T15:29:57.953Z DEBUG modem << [00:13:09.083,984] [0m<inf> event_manager: GPS_EVT_INACTIVE[0m
2022-02-14T15:29:57.959Z DEBUG modem << [00:13:09.089,965] [0m<inf> event_manager: DATA_EVT_DATA_READY[0m
2022-02-14T15:30:41.389Z DEBUG modem << %CESQ: 63,3,22,3
2022-02-14T15:30:44.193Z DEBUG modem << +CSCON: 1
2022-02-14T15:30:47.014Z DEBUG modem << +CNEC_ESM: 27,0
2022-02-14T15:30:47.024Z DEBUG modem << +CNEC_EMM: 19
2022-02-14T15:30:47.041Z DEBUG modem << +CEREG: 2,"0064","0E770D5C",9,0,19
2022-02-14T15:30:47.059Z DEBUG modem << +CSCON: 0
2022-02-14T15:30:47.351Z DEBUG modem << +CEREG: 2,"0064","0DF52B5B",9
2022-02-14T15:30:47.381Z DEBUG modem << [00:13:58.487,609] [0m<inf> event_manager: MODEM_EVT_LTE_CELL_UPDATE[0m

Do you have any insight on what could be the problem? 

Petra

[Øyvind]

Hello Petra, 

Thanks for providing the information that you have. 

Edit: Can you please retry with programming the "legacy PCO" image?

I am using NB-IoT by default since that is the only thing that my provider supports in my area

Yes, this seems correct according to the GSMA Coverage Map. 

That said, your device is receiving reject causes 14 and 19:

2022-02-14T15:18:27.895Z DEBUG modem << +CNEC_EMM: 14
2022-02-14T15:18:27.907Z DEBUG modem << +CEREG: 2,"3714","0144024D",9,0,14

2022-02-14T15:18:41.198Z DEBUG modem << +CNEC_ESM: 27,0
2022-02-14T15:18:41.220Z DEBUG modem << +CNEC_EMM: 19
2022-02-14T15:18:41.230Z DEBUG modem << +CEREG: 2,"0064","0DF52B5B",9,0,19

According to Network registration status notification +CEREG, the reject cause is defined as EPS Mobility Management (EMM) cause value, described in  3GPP TS 24.301 Annex A.

Cause #14 – EPS services not allowed in this PLMN
This EMM cause is sent to the UE which requests service, or if the network initiates a detach request, in a PLMN
which does not offer roaming for EPS services to that UE.
NOTE 2: Since only one list of forbidden PLMNs for packet services is maintained in the UE, then the "forbidden
PLMNs for GPRS service" is the maintained list and the forbidden PLMNs for EPS service is equivalent
to it.

Cause #19 – ESM failure
This EMM cause is sent to the UE when there is a failure in the ESM message contained in the EMM message.

The CNEC_ESM, EPS Session Management error:

Cause #27 – Missing or unknown APN
This ESM cause is used by the network to indicate that the requested service was rejected by the external packet
data network because the access point name was not included although required or if the access point name
could not be resolved.

Please inform your network provider about the errors and check if you have valid APN information.

Kind regards;
Øyvind

[Petrified0110]

Hi Øyvind! Thank you for your quick response!

I managed to get my Thingy 91 connected to nRFCloud.

When I first added the APN using the AT+CGDCONT I kept on adding it to any CID besides the "0" one. I presume the application only checks if the first APN from the list works, and if it doesn't, it sends the error message. 

Thank you for your help!

Petra

[Øyvind]

Petra, happy to hear that you were able to connect to nRF Cloud!