Thingy91 - start-up problem will not connect to LTE

[Ajad]

got the thingy:91 following the getting started video had the bootloader updated and uploaded the right hex file for lte, the provided sim appears to be outdated so tried to use local LTE sim but failed to establish connection

2022-03-20T18:53:55.456Z INFO Application data folder: C:\Users\PalmLab\AppData\Roaming\nrfconnect\pc-nrfconnect-linkmonitor
2022-03-20T18:53:55.897Z DEBUG App pc-nrfconnect-linkmonitor v2.0.0 official
2022-03-20T18:53:55.897Z DEBUG App path: C:\Users\PalmLab\.nrfconnect-apps\node_modules\pc-nrfconnect-linkmonitor
2022-03-20T18:53:55.897Z DEBUG nRFConnect 3.10.0, required by the app is (^3.8.0)
2022-03-20T18:53:55.897Z DEBUG nRFConnect path: C:\Users\PalmLab\AppData\Local\Programs\nrfconnect\resources\app.asar
2022-03-20T18:53:55.897Z DEBUG HomeDir: C:\Users\PalmLab
2022-03-20T18:53:55.897Z DEBUG TmpDir: C:\Users\PalmLab\AppData\Local\Temp
2022-03-20T18:54:16.305Z INFO Modem port is opened
2022-03-20T18:54:18.904Z DEBUG modem << [00:13:28.363,128] [0m<inf> event_manager: GNSS_EVT_TIMEOUT[0m
2022-03-20T18:54:18.911Z DEBUG modem << [00:13:28.369,140] [0m<inf> event_manager: GNSS_EVT_INACTIVE[0m
2022-03-20T18:54:18.916Z DEBUG modem << [00:13:28.375,213] [0m<inf> event_manager: DATA_EVT_DATA_READY[0m
2022-03-20T18:54:37.325Z DEBUG modem >> AT+COPS=?
2022-03-20T18:54:38.373Z DEBUG modem << +CEREG: 4
2022-03-20T18:54:38.384Z DEBUG modem << [00:13:47.840,728] [0m<inf> event_manager: MODEM_EVT_LTE_DISCONNECTED[0m
2022-03-20T18:54:50.784Z DEBUG modem << [00:14:00.247,528] [0m<inf> event_manager: APP_EVT_DATA_GET_ALL[0m
2022-03-20T18:54:50.800Z DEBUG modem << [00:14:00.261,016] [0m<inf> event_manager: APP_EVT_DATA_GET - Requested data types (MOD_DYN, BAT, ENV, NEIGHBOR_CELLS, GNSS)[0m
2022-03-20T18:54:50.835Z DEBUG modem << [00:14:00.306,457] [0m<inf> event_manager: GNSS_EVT_ACTIVE[0m
2022-03-20T18:54:50.852Z DEBUG modem << [00:14:00.321,929] [0m<inf> event_manager: SENSOR_EVT_ENVIRONMENTAL_DATA_READY[0m
2022-03-20T18:55:21.799Z DEBUG modem << +CEREG: 2
2022-03-20T18:56:10.593Z DEBUG modem << +COPS:+CEREG: 4
2022-03-20T18:56:10.603Z DEBUG modem << [00:15:20.056,488] [0m<inf> event_manager: MODEM_EVT_LTE_DISCONNECTED[0m
2022-03-20T18:56:10.608Z DEBUG modem << [00:15:20.063,476] [0m<inf> event_manager: MODEM_EVT_LTE_DISCONNECTED[0m
2022-03-20T18:56:10.611Z DEBUG modem << [00:15:20.070,465] [0m<inf> event_manager: DATA_EVT_DATA_READY[0m
2022-03-20T18:56:10.615Z DEBUG modem <<  
2022-03-20T18:56:10.618Z DEBUG modem << OK
2022-03-20T18:56:10.629Z DEBUG modem >> AT+COPS?
2022-03-20T18:56:10.635Z DEBUG modem << [00:15:20.089,782] [1;31m<err> modem_info_params: Link data not obtained: 5 -22[0m
2022-03-20T18:56:10.645Z DEBUG modem << [00:15:20.099,548] [1;31m<err> modem_info_params: Link data not obtained: 8 -22[0m
2022-03-20T18:56:10.648Z DEBUG modem << [00:15:20.109,954] [1;31m<err> modem_info_params: Link data not obtained: 3 -22[0m
2022-03-20T18:56:10.651Z DEBUG modem << +COPS: 0
2022-03-20T18:56:10.653Z DEBUG modem << OK
2022-03-20T18:56:10.672Z DEBUG modem << [00:15:20.130,096] [1;31m<err> modem_info_params: Link data not obtained: 21 -22[0m
2022-03-20T18:56:10.686Z DEBUG modem << [00:15:20.139,312] [1;31m<err> modem_info_params: Link data not obtained: 20 -5[0m
2022-03-20T18:56:10.688Z DEBUG modem << [00:15:20.147,033] [1;31m<err> modem_info_params: Network data not obtained: -93[0m
2022-03-20T18:56:10.690Z DEBUG modem << [00:15:20.154,541] [1;31m<err> modem_module: modem_info_params_get, error: -11[0m
2022-03-20T18:56:10.691Z DEBUG modem << [00:15:20.162,261] [0m<inf> event_manager: MODEM_EVT_MODEM_DYNAMIC_DATA_NOT_READY[0m
2022-03-20T18:56:10.700Z DEBUG modem << [00:15:20.170,593] [0m<inf> event_manager: DATA_EVT_DATA_READY[0m
2022-03-20T18:56:10.713Z DEBUG modem << [00:15:20.188,110] [1;31m<err> modem_info_params: Link data not obtained: 5 -22[0m
2022-03-20T18:56:10.721Z DEBUG modem << [00:15:20.197,967] [1;31m<err> modem_info_params: Link data not obtained: 8 -22[0m
2022-03-20T18:56:10.731Z DEBUG modem << [00:15:20.208,251] [1;31m<err> modem_info_params: Link data not obtained: 3 -22[0m
2022-03-20T18:56:10.752Z DEBUG modem << [00:15:20.224,853] [1;31m<err> modem_info_params: Link data not obtained: 21 -22[0m
2022-03-20T18:56:10.780Z DEBUG modem << [00:15:20.234,436] [1;31m<err> modem_info_params: Link data not obtained: 20 -5[0m
2022-03-20T18:56:10.782Z DEBUG modem << [00:15:20.241,729] [1;31m<err> modem_info_params: Network data not obtained: -93[0m
2022-03-20T18:56:10.784Z DEBUG modem << [00:15:20.249,542] [1;31m<err> modem_module: modem_info_params_get, error: -11[0m
2022-03-20T18:56:10.785Z DEBUG modem << [00:15:20.256,927] [0m<inf> event_manager: MODEM_EVT_BATTERY_DATA_NOT_READY[0m
2022-03-20T18:56:10.797Z DEBUG modem << [00:15:20.264,648] [0m<inf> event_manager: DATA_EVT_DATA_READY[0m
2022-03-20T18:56:22.694Z DEBUG modem << %NCELLMEAS: 1
2022-03-20T18:56:28.952Z DEBUG modem << +CEREG: 2
2022-03-20T18:56:28.966Z DEBUG modem << [00:15:38.440,368] [0m<inf> event_manager: MODEM_EVT_LTE_DISCONNECTED[0m
2022-03-20T18:56:50.779Z DEBUG modem << [00:16:00.247,528] [0m<inf> event_manager: APP_EVT_DATA_GET_ALL[0m
2022-03-20T18:56:50.794Z DEBUG modem << [00:16:00.258,819] [0m<inf> event_manager: APP_EVT_DATA_GET - Requested data types (MOD_DYN, BAT, ENV, NEIGHBOR_CELLS, GNSS)[0m
2022-03-20T18:56:50.812Z DEBUG modem << [00:16:00.274,658] [1;33m<wrn> gnss_module: GNSS search already active and will not be restarted[0m
2022-03-20T18:56:50.823Z DEBUG modem << [00:16:00.288,208] [1;33m<wrn> gnss_module: Try setting a sample/publication interval greater[0m
2022-03-20T18:56:50.834Z DEBUG modem << [00:16:00.301,513] [1;33m<wrn> gnss_module: than the GNSS search timeout.[0m
2022-03-20T18:56:50.859Z DEBUG modem << [00:16:00.330,688] [1;31m<err> modem_info_params: Link data not obtained: 5 -22[0m
2022-03-20T18:56:50.868Z DEBUG modem << [00:16:00.345,550] [0m<inf> event_manager: SENSOR_EVT_ENVIRONMENTAL_DATA_READY[0m
2022-03-20T18:56:50.880Z DEBUG modem << [00:16:00.358,032] [1;31m<err> modem_info_params: Link data not obtained: 8 -22[0m
2022-03-20T18:56:50.896Z DEBUG modem << [00:16:00.373,413] [1;31m<err> modem_info_params: Link data not obtained: 3 -22[0m
2022-03-20T18:56:50.922Z DEBUG modem << [00:16:00.394,683] [1;31m<err> modem_info_params: Link data not obtained: 21 -22[0m
2022-03-20T18:56:50.942Z DEBUG modem << [00:16:00.409,576] [1;31m<err> modem_info_params: Link data not obtained: 20 -5[0m
2022-03-20T18:56:50.956Z DEBUG modem << [00:16:00.421,508] [1;31m<err> modem_info_params: Network data not obtained: -93[0m
2022-03-20T18:56:50.962Z DEBUG modem << [00:16:00.433,807] [1;31m<err> modem_module: modem_info_params_get, error: -11[0m
2022-03-20T18:56:50.967Z DEBUG modem << [00:16:00.442,016] [0m<inf> event_manager: MODEM_EVT_MODEM_DYNAMIC_DATA_NOT_READY[0m
2022-03-20T18:56:50.996Z DEBUG modem << [00:16:00.475,402] [1;31m<err> modem_info_params: Link data not obtained: 5 -22[0m
2022-03-20T18:56:51.012Z DEBUG modem << [00:16:00.490,112] [1;31m<err> modem_info_params: Link data not obtained: 8 -22[0m
2022-03-20T18:56:51.029Z DEBUG modem << [00:16:00.504,760] [1;31m<err> modem_info_params: Link data not obtained: 3 -22[0m
2022-03-20T18:56:51.051Z DEBUG modem << [00:16:00.525,726] [1;31m<err> modem_info_params: Link data not obtained: 21 -22[0m
2022-03-20T18:56:51.076Z DEBUG modem << [00:16:00.539,611] [1;31m<err> modem_info_params: Link data not obtained: 20 -5[0m
2022-03-20T18:56:51.088Z DEBUG modem << [00:16:00.552,520] [1;31m<err> modem_info_params: Network data not obtained: -93[0m
2022-03-20T18:56:51.095Z DEBUG modem << [00:16:00.564,697] [1;31m<err> modem_module: modem_info_params_get, error: -11[0m
2022-03-20T18:56:51.098Z DEBUG modem << [00:16:00.572,845] [0m<inf> event_manager: MODEM_EVT_BATTERY_DATA_NOT_READY[0m
2022-03-20T18:57:04.436Z DEBUG modem << %NCELLMEAS: 1

[Albrecht Markus Schellenberger]

Hello Abdulla,

so tried to use local LTE sim but failed to establish connection

LTE SIM cards are not supported by the nRF9160 modem.

the provided sim appears to be outdated

Since your country supports NB-IoT only and the included iBasis SIM card does not have support for that, you have to get in touch with a national network provider and request a NB-IoT SIM card specifically.

Regards,

Markus