nRF Connect v2.0.0 installation hangs at "Updating memfault repository" on macOS

[mytzyiay]

My laptop is running the latest macOS 12.4.  It is a 2021 Macbook 14" with M1 Max.

I updated nRF Connect For Desktop and Toolchain Manager to the latest versions, then I tried to install nRF Connect SDK v2.0.0.  Most stages of the process completed in a matter of minutes, but it's been stuck on the memfault stage for over half an hour and I'm not sure what to do now:

Fullscreen 1050.log.txt Download

2022-06-08T21:22:14.569Z DEBUG Application data folder: /Users/admin/Library/Application Support/nrfconnect/pc-nrfconnect-toolchain-manager
2022-06-08T21:22:14.920Z ERROR Failed to get the library versions: JLINKARM_DLL_COULD_NOT_BE_OPENED (Origin: "Failed to get module versions.")
2022-06-08T21:22:15.197Z DEBUG App pc-nrfconnect-toolchain-manager v1.0.0 official
2022-06-08T21:22:15.197Z DEBUG App path: /Users/admin/.nrfconnect-apps/node_modules/pc-nrfconnect-toolchain-manager
2022-06-08T21:22:15.197Z DEBUG nRFConnect 3.11.1, required by the app is (^3.11.1)
2022-06-08T21:22:15.197Z DEBUG nRFConnect path: /Applications/nRF Connect for Desktop.app/Contents/Resources/app.asar
2022-06-08T21:22:15.197Z DEBUG HomeDir: /Users/admin
2022-06-08T21:22:15.197Z DEBUG TmpDir: /var/folders/30/dhcgz66d4qjggzrlkl0grfkm0000gn/T/
2022-06-08T21:22:15.214Z DEBUG Downloading index json with buffer length: 7347
2022-06-08T21:22:15.218Z DEBUG Index json has been downloaded with result: [
    {
        "version": "v1.4.99-dev1",
        "toolchains": [
            {
                "version": "20201207",
                "name": "ncs-toolchain-v1.4.99-dev1-20201207-43d4695.dmg",
                "sha512": "9eab039a75e8b2003e896b1a5832b642524fd225eb8b4d03fda4593e610785401e7600ac3f63533ea2bfee51bdd52eece0bb52073f79d20978ad3a01e5803d18"
            }
        ]
    },
    {
        "version": "v1.4.1",
        "toolchains": [
            {
                "version": "20201215",
                "name": "ncs-toolchain-v1.4.1-20201215-7ecf886.dmg",
                "sha512": "9f8b07e1074177a3f821dc5b5eeccdf3af6cf7e38531db809ee5e185aeab12e5e7e92bf9ae7096ff2ec5be3d112bfacac90dea17ed02354c416d4404a1981d56"
            }
        ]
    },
    {
        "version": "v1.4.0",
        "toolchains": [
            {
                "version": "20201030",
                "name": "ncs-toolchain-v1.4.0-20201030-2750604.dmg",
                "sha512": "b856df471eb8c05eef6bcadb1df0c8569d68b5da1f2e9f6bd5a7aaf80e35d4d02f615bba7bc10767abb88274d6d65e0e5565ea775831c0228170102d03c943fb"
            }
        ]
    },
    {
        "version": "v1.3.2",
        "toolchains": [
            {
                "version": "20201012",
                "name": "ncs-toolchain-v1.3.2-20201012-09b2ade.dmg",
                "sha512": "2ba77cb1ab4e3f43c44214d653e78efb2b567d95faead5804aebaafeb7bba4691adc432d57f368aad2b8105b489e21cd640a9bd8af98a8697ed53d653f3b9dc1"
            }
        ]
    },
    {
        "version": "v1.3.1",
        "toolchains": [
            {
                "version": "20200921",
                "name": "ncs-toolchain-v1.3.1-20200921-509f057.dmg",
                "sha512": "d02566fcd719b44db2985068e0d190d93876d8d867d53a8e0119de0a6060522a608305f2cf1bc61e3c89c7eb999e4cdfbad5654424e7cda746ff7cbf21438bb6"
            }
        ]
    },
    {
        "version": "v1.3.0",
        "toolchains": [
            {
                "version": "20200618",
                "name": "ncs-toolchain-v1.3.0-20200618-509f057.dmg",
                "sha512": "a17558612678b33afd1b710a96e1ff68c56b7a75e52d63cd48f8781f8b9a8bca700e05e9a855d305d501a080ee930ebbda225df7f1b5575b1a0a8c5bef5f3621"
            }
        ]
    },
    {
        "version": "v1.3.0-rc1",
        "toolchains": [
            {
                "version": "20200602",
                "name": "ncs-toolchain-v1.3.0-rc1-20200602-dbcfd6c.dmg",
                "sha512": "6d43ac2808ba3ba6a17e3f1c31eeb679886aa8a16fca6f3ad4b82077c66c3210e3c46581fc852da5fce07d098f170cc780cc05a41148ddf6a7032a0ff315307d"
            },
            {
                "version": "20200609",
                "name": "ncs-toolchain-v1.3.0-rc1-20200609-590da70.dmg",
                "sha512": "2c58b3b2b4773da95ca95a2cea5e03ed48144b0d2dc0e03e00b06d8f65c56e5091d6b6410d78251ef5aa3bd03c8718cf5a04b5e8c7f3f08eadf1b518129dc708"
            }
        ]
    },
    {
        "version": "v1.4.2",
        "toolchains": [
            {
                "version": "20210113",
                "name": "ncs-toolchain-v1.4.2-20210113-7ecf886.dmg",
                "sha512": "e4b9f8cac9e77305be89e3ea8b90dbcc22415e87379ff34c7c0cb0100c5109498167e22829e8bad5c01a84a84309467f970d7b4b8ecc46bf8b6724ef6f70e8cb"
            }
        ]
    },
    {
        "version": "v1.5.0-rc1",
        "toolchains": [
            {
                "version": "20210215",
                "name": "ncs-toolchain-v1.5.0-rc1-20210215-2c30941.dmg",
                "sha512": "4c8c127c27ca67ac555f6d02c4bee3c50fc53d32fc6989a7158c2c95be87c2fb5b86b0953a8eb99342c6145b3fbfea035cda2e7e13d0b921868c63c7f1f4388f"
            }
        ]
    },
    {
        "version": "v1.5.0",
        "toolchains": [
            {
                "version": "20210225",
                "name": "ncs-toolchain-v1.5.0-20210225-607a0e0.dmg",
                "sha512": "40d395b683c1b7680db30ba167a7d7742d2b756d7f7f8c2b4780091339f8141779b6e2d5f236b6e4ff13eba0ccf67a3240108ec76180950fbe2346a60220d404"
            }
        ]
    },
    {
        "version": "v1.5.1-rc1",
        "toolchains": [
            {
                "version": "20210409",
                "name": "ncs-toolchain-v1.5.1-rc1-20210409-96ab6aa.dmg",
                "sha512": "c4b22656ce6e08b6881cd07fe446e75bb4400582f6dcf9d93e53feb116a1e3819a5d08dc0e87abaaf230054c8a396d5972b3573ad653f9bc5cdf479df336e5bc"
            }
        ]
    },
    {
        "version": "v1.5.1",
        "toolchains": [
            {
                "version": "20210416",
                "name": "ncs-toolchain-v1.5.1-20210416-96ab6aa.dmg",
                "sha512": "b853cb30f76601ea9edefa2faade433280517b2262b1126efacf030c9c5582629b25974dfde4038327a5ffccc5a17a801597aee6e43f43767038abd3b8a89714"
            }
        ]
    },
    {
        "version": "v1.6.0",
        "toolchains": [
            {
                "version": "20210701",
                "name": "ncs-toolchain-v1.6.0-20210701-de414c8.dmg",
                "sha512": "8aab26ffb89ff250882e272b262ddacc38fc1dc4cbec39f4e76468a0bfd899bc571caa1cb60b467e396422765fd207e8b48aaf48b25b0741ea375b39bd52d691"
            }
        ]
    },
    {
        "version": "v1.6.1",
        "toolchains": [
            {
                "version": "20210907",
                "name": "ncs-toolchain-v1.6.1-20210907-80db958.dmg",
                "sha512": "b2e5c2da037e8ce577a799427b4a4bcc4a5d2608126bd152da4c52664e16cd2443528c040426163b7938f65c0c62dc80038ae76d74f72cb7b2e66fe9f254f6db"
            }
        ]
    },
    {
        "version": "v1.7.0",
        "toolchains": [
            {
                "version": "20210923",
                "name": "ncs-toolchain-v1.7.0-20210923-4c380d0.dmg",
                "sha512": "6691fee7190f940e6adfa8fd2881ca14bae2a299671a58e21b8a1727944bf31542f62b97adb8c81c32d1baed03badfb96247de5d71f24052f00fc0f62124d5ec"
            }
        ]
    },
    {
        "version": "v1.7.1",
        "toolchains": [
            {
                "version": "20211028",
                "name": "ncs-toolchain-v1.7.1-20211028-4c380d0.dmg",
                "sha512": "6d567b869613d8722cf542e3d7bea883987958e70dd2e6ba69ac846ad68ff002c676c9b1647bd7dc1197af3ac6c75d56945a8de8f93655dc1656d19391df992a"
            }
        ]
    },
    {
        "version": "v1.8.0",
        "toolchains": [
            {
                "version": "20220103",
                "name": "ncs-toolchain-v1.8.0-20220103-7d41729.dmg",
                "sha512": "fb931ed3773c6745c1eeca4963d30aebe2f1a1b41a4340121fc7999ccb0340a76d671defa50b5bdae1b4317d9e49bd7a08583cc6d210fe30c16b0e0bbcfc736b"
            }
        ]
    },
    {
        "version": "v1.9.0",
        "toolchains": [
            {
                "version": "20220217",
                "name": "ncs-toolchain-v1.9.0-20220217-728bbd5.dmg",
                "sha512": "bcaa5697112032effac35ccfa9a9a111fbf832e85e5f9d3e5b64ca05ddaa0fcfaf02a119f37b36c5bc17e4633642bde3cd55118c61c1a0b6c3106c25b942e144"
            }
        ]
    },
    {
        "version": "v1.9.1",
        "toolchains": [
            {
                "version": "20220304",
                "name": "ncs-toolchain-v1.9.1-20220304-728bbd5.dmg",
                "sha512": "5475252a21ee6c378550bf0824f581e32f03edf4d6b072ce2e54feee062cd6b8a80ed0de332393c667c7be54417fb14a8814b49a6c5382a994867240ab07a69d"
            }
        ]
    }
]
2022-06-08T21:22:15.234Z INFO Toolchain v1.4.99-dev1 has been added to the list
2022-06-08T21:22:15.237Z INFO Toolchain v1.4.1 has been added to the list
2022-06-08T21:22:15.240Z INFO Toolchain v1.4.0 has been added to the list
2022-06-08T21:22:15.322Z INFO Toolchain v1.3.2 has been added to the list
2022-06-08T21:22:15.334Z INFO Toolchain v1.3.1 has been added to the list
2022-06-08T21:22:15.340Z INFO Toolchain v1.3.0 has been added to the list
2022-06-08T21:22:15.356Z INFO Toolchain v1.3.0-rc1 has been added to the list
2022-06-08T21:22:15.468Z INFO Toolchain v1.4.2 has been added to the list
2022-06-08T21:22:15.482Z INFO Toolchain v1.5.0-rc1 has been added to the list
2022-06-08T21:22:15.487Z INFO Toolchain v1.5.0 has been added to the list
2022-06-08T21:22:15.521Z INFO Toolchain v1.5.1-rc1 has been added to the list
2022-06-08T21:22:15.552Z INFO Toolchain v1.5.1 has been added to the list
2022-06-08T21:22:15.573Z INFO Toolchain v1.6.0 has been added to the list
2022-06-08T21:22:15.578Z INFO Toolchain v1.6.1 has been added to the list
2022-06-08T21:22:15.596Z INFO Toolchain v1.7.0 has been added to the list
2022-06-08T21:22:15.623Z INFO Toolchain v1.7.1 has been added to the list
2022-06-08T21:22:15.635Z INFO Toolchain v1.8.0 has been added to the list
2022-06-08T21:22:15.644Z INFO Toolchain v1.9.0 has been added to the list
2022-06-08T21:22:15.647Z INFO Toolchain v1.9.1 has been added to the list
2022-06-08T21:22:18.198Z INFO Start to install toolchain v2.0.0
2022-06-08T21:22:18.199Z INFO Installing ncs-toolchain-macos-x86_64-v2.0.0-20220602T093604-9389261.tar.gz at /opt/nordic/ncs/toolchains/v2.0.0
2022-06-08T21:22:18.199Z DEBUG Install with toolchain version 20220602T093604
2022-06-08T21:22:18.199Z DEBUG Install with sha512 80a4cdeefef510669409fde93d7978ca138a787df93a071b4f24a3754bfbd38f7039b0e6a09bea0f15aa19f2a09ceba0c3daaee6d16b2710799733897f65e9e7
2022-06-08T21:25:40.389Z INFO Cloning nRF Connect SDK v2.0.0
2022-06-08T21:25:40.410Z INFO Initializing environment for v2.0.0
2022-06-08T21:25:51.963Z INFO Updating zephyr repository for v2.0.0
2022-06-08T21:26:29.467Z INFO Updating mcuboot repository for v2.0.0
2022-06-08T21:26:30.740Z INFO Updating mbedtls repository for v2.0.0
2022-06-08T21:26:37.270Z INFO Updating nrfxlib repository for v2.0.0
2022-06-08T21:26:46.256Z INFO Updating trusted repository for v2.0.0
2022-06-08T21:26:50.691Z INFO Updating tfm repository for v2.0.0
2022-06-08T21:26:52.012Z INFO Updating matter repository for v2.0.0
2022-06-08T21:27:09.131Z INFO Updating cjson repository for v2.0.0
2022-06-08T21:27:10.779Z INFO Updating cmock repository for v2.0.0
2022-06-08T21:27:12.113Z INFO Updating unity repository for v2.0.0
2022-06-08T21:27:17.755Z INFO Updating zcbor repository for v2.0.0
2022-06-08T21:27:18.834Z INFO Updating memfault repository for v2.0.0

[Priyanka]

Hi,

Could you try going to the menu and clicking "Update SDK"? Does that help?

Regards,

Priyanka

[mytzyiay]

I just restarted the whole process.  Might want to look into why the installer sometimes hangs, though, since multiple people have seen this bug.

[Priyanka]

Hi,

Such problems can arise if the installation process is not properly completed maybe due to some VPN or firewall issues. There have been similar issues and similar solutions can be viewed here.

But thank you for your feedback.

-Priyanka

[mytzyiay]

I don't have a VPN or firewall on this Mac, so that definitely wasn't the problem here.

Also the toolchain did show up in a weird location (/opt/nordic/ncs/toolchains instead of /opt/nordic/ncs/v2.0.0/toolchain) after I repeated the installation.  Is this the same problem described at the link?  I'm not sure whether I should manually move it over or not.

Could you please file internal bug tickets for both of these issues so that they can be fixed in a future NCS release?