Error -11 when connecting to nRF Cloud

[Tester013]

Hi

I'm just starting out to test the nRF9160 DK board and have just flashed the NB-IoT Asset Tracker as per the introductory video uploaded by Nordic here:

https://www.youtube.com/watch?v=rMvW3HXLErk&t=583s

However, I'm running into an issue with [0m<inf> app_event_manager: CLOUD_EVT_CONNECTION_TIMEOUT when setting things up. As the iBasis SIM card doesn't seem to work in my area, I have utilised by own sim card from WirelessLogic, and have confirmed with them that there is sufficient data left in the sim card.

Any help is very much appreciated, thanks!

[Tester013]

Yes, it can connect to a LTE network currently and produces the MODEM_EVT_LTE_CONNECTED Message.

The following is the log file, if required:

[00:00:00.506,042] 

[0m<inf> app_event_manager: APP_EVT_START

[0m

[00:00:00.507,293] 

[0m<inf> app_event_manager: MODEM_EVT_INITIALIZED

[0m

[00:00:00.564,514] 

[0m<inf> app_event_manager: MODEM_EVT_LTE_CONNECTING

[0m

[00:00:01.525,360] 

[0m<inf> app_event_manager: DATA_EVT_CONFIG_INIT

[0m

[00:00:01.525,909] 

[0m<inf> app_event_manager: APP_EVT_ACTIVITY_DETECTION_DISABLE

[0m

%MDMEV: SEARCH STATUS 1

[00:02:01.525,939] 

[0m<inf> app_event_manager: APP_EVT_DATA_GET_ALL

[0m

[00:02:01.526,611] 

[0m<inf> app_event_manager: APP_EVT_DATA_GET - Requested data types (MOD_DYN, BAT, ENV, NEIGHBOR_CELLS, MOD_STAT)

[0m

[00:02:01.527,435] 

[0m<inf> app_event_manager: SENSOR_EVT_ENVIRONMENTAL_NOT_SUPPORTED

[0m

[00:02:01.530,487] 

[1;31m<err> modem_info_params: Link data not obtained: 5 -22

[0m

[00:02:01.531,127] 

[1;31m<err> modem_info_params: Link data not obtained: 8 -22

[0m

[00:02:01.531,646] 

[1;31m<err> modem_info_params: Link data not obtained: 3 -22

[0m

[00:02:01.534,240] 

[1;31m<err> modem_info_params: Link data not obtained: 21 -22

[0m

[00:02:01.535,034] 

[1;31m<err> modem_info_params: Link data not obtained: 20 -5

[0m

[00:02:01.535,034] 

[1;31m<err> modem_info_params: Network data not obtained: -93

[0m

[00:02:01.535,064] 

[1;31m<err> modem_module: modem_info_params_get, error: -11

[0m

[00:02:01.535,125] 

[0m<inf> app_event_manager: MODEM_EVT_MODEM_STATIC_DATA_NOT_READY

[0m

[00:02:01.625,396] 

[1;31m<err> modem_info_params: Link data not obtained: 5 -22

[0m

[00:02:01.625,946] 

[1;31m<err> modem_info_params: Link data not obtained: 8 -22

[0m

[00:02:01.626,556] 

[1;31m<err> modem_info_params: Link data not obtained: 3 -22

[0m

[00:02:01.628,967] 

[1;31m<err> modem_info_params: Link data not obtained: 21 -22

[0m

[00:02:01.629,425] 

[1;31m<err> modem_info_params: Link data not obtained: 20 -5

[0m

[00:02:01.629,455] 

[1;31m<err> modem_info_params: Network data not obtained: -93

[0m

[00:02:01.629,455] 

[1;31m<err> modem_module: modem_info_params_get, error: -11

[0m

[00:02:01.629,547] 

[0m<inf> app_event_manager: MODEM_EVT_MODEM_DYNAMIC_DATA_NOT_READY

[0m

[00:02:01.632,751] 

[1;31m<err> modem_info_params: Link data not obtained: 5 -22

[0m

[00:02:01.633,270] 

[1;31m<err> modem_info_params: Link data not obtained: 8 -22

[0m

[00:02:01.633,819] 

[1;31m<err> modem_info_params: Link data not obtained: 3 -22

[0m

%NCELLMEAS: 1

+CEREG: 2

[00:02:01.719,085] 

[1;31m<err> modem_info_params: Link data not obtained: 21 -22

[0m

[00:02:01.719,879] 

[1;31m<err> modem_info_params: Link data not obtained: 20 -5

[0m

[00:02:01.719,909] 

[1;31m<err> modem_info_params: Network data not obtained: -93

[0m

[00:02:01.719,909] 

[1;31m<err> modem_module: modem_info_params_get, error: -11

[0m

[00:02:01.720,001] 

[0m<inf> app_event_manager: MODEM_EVT_BATTERY_DATA_NOT_READY

[0m

[00:02:01.729,095] 

[0m<inf> app_event_manager: MODEM_EVT_NEIGHBOR_CELLS_DATA_NOT_READY

[0m

[00:02:01.729,705] 

[0m<inf> app_event_manager: MODEM_EVT_LTE_DISCONNECTED

[0m

[00:02:01.730,285] 

[0m<inf> app_event_manager: MODEM_EVT_LTE_CELL_UPDATE

[0m

[00:02:01.731,140] 

[0m<inf> app_event_manager: DATA_EVT_DATA_READY

[0m

%CESQ: 67,3,22,3

+CEREG: 2,"242A","00378F15",9

+CSCON: 1

%CESQ: 68,3,27,3

[00:02:05.448,577] 

[0m<inf> app_event_manager: MODEM_EVT_LTE_CELL_UPDATE

[0m

%MDMEV: SEARCH STATUS 2

+CEREG: 5,"242A","00378F15",9,,,"00001010","11000001"

%XTIME: ,"22708031347580","01"

[00:02:07.115,173] 

[0m<inf> app_event_manager: MODEM_EVT_LTE_CONNECTED

[0m

[00:02:07.115,814] 

[0m<inf> app_event_manager: MODEM_EVT_LTE_PSM_UPDATE

[0m

[00:02:07.117,156] 

[1;33m<wrn> cloud_module: Cloud connection establishment in progress

[0m

[00:02:07.117,156] 

[1;33m<wrn> cloud_module: New connection attempt in 32 seconds if not successful

[0m

[00:02:07.117,309] 

[0m<inf> app_event_manager: CLOUD_EVT_CONNECTING

[0m

[00:02:07.134,033] 

[0m<inf> app_event_manager: DATA_EVT_DATE_TIME_OBTAINED

[0m

%CESQ: 68,3,22,3

%CESQ: 68,3,27,3

+CSCON: 0

%CESQ: 68,3,21,3

%CESQ: 67,3,28,4

%CESQ: 255,0,255,0

[00:02:39.117,340] 

[0m<inf> app_event_manager: CLOUD_EVT_CONNECTION_TIMEOUT

[0m

[00:02:39.117,828] 

[1;31m<err> nrf_cloud_integration: nrf_cloud_connect, error: -11

[0m

[00:02:39.117,858] 

[1;31m<err> cloud_module: cloud_connect failed, error: -11

[0m

[00:02:39.117,858] 

[1;33m<wrn> cloud_module: Cloud connection establishment in progress

[0m

[00:02:39.117,889] 

[1;33m<wrn> cloud_module: New connection attempt in 64 seconds if not successful

[0m