Error -11 when connecting to nRF Cloud

[Tester013]

Hi

I'm just starting out to test the nRF9160 DK board and have just flashed the NB-IoT Asset Tracker as per the introductory video uploaded by Nordic here:

https://www.youtube.com/watch?v=rMvW3HXLErk&t=583s

However, I'm running into an issue with [0m<inf> app_event_manager: CLOUD_EVT_CONNECTION_TIMEOUT when setting things up. As the iBasis SIM card doesn't seem to work in my area, I have utilised by own sim card from WirelessLogic, and have confirmed with them that there is sufficient data left in the sim card.

Any help is very much appreciated, thanks!

[Tester013]

Additionally, I just tried the Asset_tracker v2 HEX file again, and it gave a different error this time (error 104). If it's of any use, the log is attached below. Thanks.

[00:02:01.526,184] 

[0m<inf> app_event_manager: APP_EVT_DATA_GET_ALL

[0m

[00:02:01.526,855] 

[0m<inf> app_event_manager: APP_EVT_DATA_GET - Requested data types (MOD_DYN, BAT, ENV, NEIGHBOR_CELLS, MOD_STAT)

[0m

[00:02:01.527,770] 

[0m<inf> app_event_manager: SENSOR_EVT_ENVIRONMENTAL_NOT_SUPPORTED

[0m

[00:02:01.530,639] 

[1;31m<err> modem_info_params: Link data not obtained: 5 -22

[0m

[00:02:01.531,158] 

[1;31m<err> modem_info_params: Link data not obtained: 8 -22

[0m

[00:02:01.531,768] 

[1;31m<err> modem_info_params: Link data not obtained: 3 -22

[0m

[00:02:01.534,484] 

[1;31m<err> modem_info_params: Link data not obtained: 21 -22

[0m

[00:02:01.534,973] 

[1;31m<err> modem_info_params: Link data not obtained: 20 -5

[0m

[00:02:01.535,003] 

[1;31m<err> modem_info_params: Network data not obtained: -93

[0m

[00:02:01.535,003] 

[1;31m<err> modem_module: modem_info_params_get, error: -11

[0m

[00:02:01.535,095] 

[0m<inf> app_event_manager: MODEM_EVT_MODEM_STATIC_DATA_NOT_READY

[0m

[00:02:01.637,969] 

[1;31m<err> modem_info_params: Link data not obtained: 5 -22

[0m

[00:02:01.638,519] 

[1;31m<err> modem_info_params: Link data not obtained: 8 -22

[0m

[00:02:01.639,068] 

[1;31m<err> modem_info_params: Link data not obtained: 3 -22

[0m

[00:02:01.647,766] 

[1;31m<err> modem_info_params: Link data not obtained: 21 -22

[0m

[00:02:01.648,223] 

[1;31m<err> modem_info_params: Link data not obtained: 20 -5

[0m

[00:02:01.648,254] 

[1;31m<err> modem_info_params: Network data not obtained: -93

[0m

[00:02:01.648,284] 

[1;31m<err> modem_module: modem_info_params_get, error: -11

[0m

[00:02:01.648,345] 

[0m<inf> app_event_manager: MODEM_EVT_MODEM_DYNAMIC_DATA_NOT_READY

[0m

[00:02:01.651,458] 

[1;31m<err> modem_info_params: Link data not obtained: 5 -22

[0m

[00:02:01.652,130] 

[1;31m<err> modem_info_params: Link data not obtained: 8 -22

[0m

[00:02:01.652,770] 

[1;31m<err> modem_info_params: Link data not obtained: 3 -22

[0m

%NCELLMEAS: 1

+CEREG: 2

[00:02:01.750,762] 

[1;31m<err> modem_info_params: Link data not obtained: 21 -22

[0m

[00:02:01.751,251] 

[1;31m<err> modem_info_params: Link data not obtained: 20 -5

[0m

[00:02:01.751,281] 

[1;31m<err> modem_info_params: Network data not obtained: -93

[0m

[00:02:01.751,312] 

[1;31m<err> modem_module: modem_info_params_get, error: -11

[0m

[00:02:01.751,373] 

[0m<inf> app_event_manager: MODEM_EVT_BATTERY_DATA_NOT_READY

[0m

[00:02:01.759,307] 

[0m<inf> app_event_manager: MODEM_EVT_NEIGHBOR_CELLS_DATA_NOT_READY

[0m

[00:02:01.759,918] 

[0m<inf> app_event_manager: MODEM_EVT_LTE_DISCONNECTED

[0m

[00:02:01.760,498] 

[0m<inf> app_event_manager: MODEM_EVT_LTE_CELL_UPDATE

[0m

[00:02:01.761,352] 

[0m<inf> app_event_manager: DATA_EVT_DATA_READY

[0m

%CESQ: 65,3,22,3

+CEREG: 2,"242A","00378F15",9

+CSCON: 1

%CESQ: 66,3,27,3

[00:02:03.482,818] 

[0m<inf> app_event_manager: MODEM_EVT_LTE_CELL_UPDATE

[0m

+CGEV: ME PDN ACT 0,0

AT+CGDCONT?

+CNEC_ESM: 50,0

%MDMEV: SEARCH STATUS 2

+CEREG: 5,"242A","00378F15",9,,,"00001010","11000001"

+CIND: "service",1

+CIND: "roam",1

%XTIME: ,"22701190814280","01"

+CGDCONT: 0,"IP","wlapn.com","10.111.7.191",0,0

OK

AT+CGACT?

+CGACT: 0,1

OK

[00:02:05.461,608] 

[0m<inf> app_event_manager: MODEM_EVT_LTE_CONNECTED

[0m

[00:02:05.462,219] 

[0m<inf> app_event_manager: MODEM_EVT_LTE_PSM_UPDATE

[0m

[00:02:05.463,592] 

[1;33m<wrn> cloud_module: Cloud connection establishment in progress

[0m

[00:02:05.463,592] 

[1;33m<wrn> cloud_module: New connection attempt in 32 seconds if not successful

[0m

[00:02:05.463,745] 

[0m<inf> app_event_manager: CLOUD_EVT_CONNECTING

[0m

[00:02:05.473,114] 

[0m<inf> app_event_manager: DATA_EVT_DATE_TIME_OBTAINED

[0m

%CESQ: 65,3,22,3

%CESQ: 66,3,27,3

+CSCON: 0

%CESQ: 67,3,22,3

%CESQ: 67,3,28,4

%CESQ: 255,0,255,0

[00:02:37.463,775] 

[0m<inf> app_event_manager: CLOUD_EVT_CONNECTION_TIMEOUT

[0m

[00:02:37.464,263] 

[1;31m<err> nrf_cloud_integration: nrf_cloud_connect, error: -11

[0m

[00:02:37.464,294] 

[1;31m<err> cloud_module: cloud_connect failed, error: -11

[0m

[00:02:37.464,294] 

[1;33m<wrn> cloud_module: Cloud connection establishment in progress

[0m

[00:02:37.464,324] 

[1;33m<wrn> cloud_module: New connection attempt in 64 seconds if not successful

[0m

[00:03:10.415,252] 

[0m<inf> app_event_manager: UI_EVT_BUTTON_DATA_READY

[0m

[00:03:10.415,588] 

[0m<inf> app_event_manager: DATA_EVT_UI_DATA_READY

[0m

[00:03:41.464,477] 

[0m<inf> app_event_manager: CLOUD_EVT_CONNECTION_TIMEOUT

[0m

[00:03:41.464,965] 

[1;31m<err> nrf_cloud_integration: nrf_cloud_connect, error: -11

[0m

[00:03:41.464,996] 

[1;31m<err> cloud_module: cloud_connect failed, error: -11

[0m

[00:03:41.464,996] 

[1;33m<wrn> cloud_module: Cloud connection establishment in progress

[0m

[00:03:41.465,026] 

[1;33m<wrn> cloud_module: New connection attempt in 128 seconds if not successful

[0m

%CESQ: 64,3,23,3

%NCELLMEAS: 0,"00378F15","23415","242A",65535,6254,103,63,20,241428,6254,104,61,16,0,0

%CESQ: 255,0,255,0

[00:04:01.526,184] 

[0m<inf> app_event_manager: APP_EVT_DATA_GET_ALL

[0m

[00:04:01.526,824] 

[0m<inf> app_event_manager: APP_EVT_DATA_GET - Requested data types (MOD_DYN, BAT, ENV, NEIGHBOR_CELLS)

[0m

[00:04:01.527,770] 

[0m<inf> app_event_manager: SENSOR_EVT_ENVIRONMENTAL_NOT_SUPPORTED

[0m

[00:04:01.550,445] 

[0m<inf> app_event_manager: MODEM_EVT_MODEM_DYNAMIC_DATA_READY

[0m

[00:04:01.573,516] 

[0m<inf> app_event_manager: MODEM_EVT_BATTERY_DATA_READY

[0m

[00:04:01.912,872] 

[0m<inf> app_event_manager: MODEM_EVT_NEIGHBOR_CELLS_DATA_READY

[0m

[00:04:01.913,726] 

[0m<inf> app_event_manager: DATA_EVT_DATA_READY

[0m

%CESQ: 63,3,23,3

%MDMEV: SEARCH STATUS 2

[00:04:56.166,748] 

[0m<inf> app_event_manager: CLOUD_EVT_CONNECTING

[0m

%CESQ: 63,3,29,4

+CSCON: 1

+CSCON: 0

%CESQ: 62,3,23,3

%CESQ: 62,3,30,4

%CESQ: 255,0,255,0

[00:05:49.465,179] 

[0m<inf> app_event_manager: CLOUD_EVT_CONNECTION_TIMEOUT

[0m

[00:05:49.465,698] 

[1;33m<wrn> cloud_module: Cloud connection establishment in progress

[0m

[00:05:49.465,698] 

[1;33m<wrn> cloud_module: New connection attempt in 256 seconds if not successful

[0m

[00:05:49.465,850] 

[0m<inf> app_event_manager: CLOUD_EVT_CONNECTING

[0m

%CESQ: 62,3,23,3

%MDMEV: SEARCH STATUS 2

+CEREG: 5,"242A","00378F1F",9,,,"00001010","11000001"

AT+COPS=3,2

OK

AT+COPS?

+COPS: 0,2,"23415",9

OK

AT%XCBAND

%XCBAND: 20

OK

AT+CGDCONT?

+CGDCONT: 0,"IP","wlapn.com","10.111.7.191",0,0

OK

AT+CGACT?

+CGACT: 0,1

OK

[00:05:53.895,050] 

[0m<inf> app_event_manager: MODEM_EVT_LTE_CELL_UPDATE

[0m

%CESQ: 61,3,29,4

+CSCON: 1

%CESQ: 61,3,24,3

%NCELLMEAS: 0,"00378F1F","23415","242A",16,6254,104,64,23,355936,6254,103,62,20,0,361013

[00:06:01.526,184] 

[0m<inf> app_event_manager: APP_EVT_DATA_GET_ALL

[0m

[00:06:01.526,824] 

[0m<inf> app_event_manager: APP_EVT_DATA_GET - Requested data types (MOD_DYN, BAT, ENV, NEIGHBOR_CELLS, GNSS)

[0m

[00:06:01.533,294] 

[0m<inf> app_event_manager: GNSS_EVT_ACTIVE

[0m

[00:06:01.533,752] 

[0m<inf> app_event_manager: GNSS_EVT_AGPS_NEEDED

[0m

[00:06:01.534,576] 

[0m<inf> app_event_manager: SENSOR_EVT_ENVIRONMENTAL_NOT_SUPPORTED

[0m

[00:06:01.535,003] 

[1;33m<wrn> data_module: Failed to request A-GPS data, error: -13

[0m

[00:06:01.535,003] 

[1;33m<wrn> data_module: This is expected to fail if we are not in a connected state

[0m

[00:06:01.583,618] 

[0m<inf> app_event_manager: MODEM_EVT_MODEM_DYNAMIC_DATA_READY

[0m

[00:06:01.632,965] 

[0m<inf> app_event_manager: MODEM_EVT_BATTERY_DATA_READY

[0m

[00:06:01.643,585] 

[0m<inf> app_event_manager: MODEM_EVT_NEIGHBOR_CELLS_DATA_READY

[0m

[00:06:03.094,757] 

[1;31m<err> nrf_cloud: nRF cloud connect failed -104

[0m

[00:06:03.094,848] 

[0m<inf> app_event_manager: CLOUD_EVT_CONNECTING

[0m

+CSCON: 0

%CESQ: 67,3,23,3

%CESQ: 62,3,26,3

%CESQ: 255,0,255,0

[00:07:09.763,916] 

[0m<inf> app_event_manager: GNSS_EVT_TIMEOUT

[0m

[00:07:09.764,373] 

[0m<inf> app_event_manager: GNSS_EVT_INACTIVE

[0m

[00:07:09.764,831] 

[0m<inf> app_event_manager: DATA_EVT_DATA_READY

[0m