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  • Case ID: 292000
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Error -11 when connecting to nRF Cloud

Tester013

Hi

I'm just starting out to test the nRF9160 DK board and have just flashed the NB-IoT Asset Tracker as per the introductory video uploaded by Nordic here:

https://www.youtube.com/watch?v=rMvW3HXLErk&t=583s

However, I'm running into an issue with [0m<inf> app_event_manager: CLOUD_EVT_CONNECTION_TIMEOUT when setting things up. As the iBasis SIM card doesn't seem to work in my area, I have utilised by own sim card from WirelessLogic, and have confirmed with them that there is sufficient data left in the sim card.

Any help is very much appreciated, thanks!

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  • 0
    Tester013 said:
    Hmm..that's indeed odd, as supposedly, my SIM card should be operating on the NB-IoT network but I suppose that LTE-M works as well?

    Without knowing which SIM card you are using, but there are UICCs that support both NB-IoT & LTE-M networks, yes :-)

    Tester013 said:
    In any case, thank you very much for your time but I seem to have resolved the issue. In the end, there was apparently some error regarding the certificate of the device, so issuing a new one from the nRF Cloud portal and flashing it onto the board enabled me to connect to the nRF Cloud with no issues.

    Thanks a lot for the feedback! I’m glad to hear that you could resolve the issue. 

    Cheers, 

    Markus 

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  • 0
    Tester013 said:
    Hmm..that's indeed odd, as supposedly, my SIM card should be operating on the NB-IoT network but I suppose that LTE-M works as well?

    Without knowing which SIM card you are using, but there are UICCs that support both NB-IoT & LTE-M networks, yes :-)

    Tester013 said:
    In any case, thank you very much for your time but I seem to have resolved the issue. In the end, there was apparently some error regarding the certificate of the device, so issuing a new one from the nRF Cloud portal and flashing it onto the board enabled me to connect to the nRF Cloud with no issues.

    Thanks a lot for the feedback! I’m glad to hear that you could resolve the issue. 

    Cheers, 

    Markus 

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