issue about use CMW500 to test NRF51822

Dear Nordic Engineers

I have a problem and would like to ask you.

Our customer's product used nrf51822. They use DTM of nrf5_sdk 12.3 SDK to build and download their to board.

And then they would like to use the CMW500 to test NRF51822. They connect UART to CMW500 and set the Baud rate of CMW500 to 19200.
But they find the CMW500 can't send HCI command and DUT does not enter the test mode. They use NRFgo and NRF CONNECT desktop test it,it's normal.

So what should we do about this problem?

Please give me some good suggestions.

Best ragards,

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