Nordic Semiconductor Customer Satisfaction Survey

[Torsten Robitzki]

Hello, I received a reminder to aswer to the Nordic Semiconductor Customer Satisfaction Survey. Unfortunatelly, I can not reply, because there are questions I simply can not answer to. For example: "How satisfied are you with Nordic’s sales representative in these 3 areas?". I'm a software developer and and as such I'm not in contact with any sales representative.

But I think it's fair to give a feedback to the technical support that I've received from the nordic support and through this forum:

I would love to see that the nrf51 reference manual describes the functionality of the device in more detail and with more accuracy. I know that adding to much details leaves only little opportunity to make changes later. But writing software for an only „little“ known device is hard or impossible. Adding more redundancy to a documentation makes maintenance the document harder. But the usual use case for a reference manual is, to seek for the solution of a specific task. And here, adding references from one section to the other might help to find all the details needed to complete a software developers task.

But when I compare the nrf51 reference manual to the reference manuals of other manufactures, the nrf51 reference manual is much better.

And it’s the same with the Nordic technical support. It’s fast, accurate and most of the time Nordic employees show interest in the topics that are discussed in the forums. Thumbs up and thank you very much! :-)

Cheers Torsten

[Hung Bui]

@Torsten: Thank you for your feed back. For the question you aren't able to answer, you can select N/A or not relevant. We will try to customize the survey for different customer groups so that there should be less irrelevant questions in the future.

As you may already know, we have one nRF51 reference manual which has the common and generic information about the nRF51 series family. For detailed information on a particular chip, you would need to look for information in the Product Specification for each device. I know it could be a hassle of having to look into 2 sources of documentation. For nRF52 there will be only one place you look into, it's the infocenter.