NRF 5340 BLE stand alone application cannot connect to board

[basti_grw]

I have tried to connect my NRF 5340 board with BLE application the last few days but had no success. I already tried other solutions like disabling the MSD via the J-Link Commander but nothing worked.

In the settings there appears to be an issue with the version since it wants the version 3.8.0 of the application and I have the 4.0.0 version but I have not found a way to backtrack versions.

Here is the full log file:

2022-09-13T08:29:47.892Z DEBUG Application data folder: C:\Users\uie55964\AppData\Roaming\nrfconnect-bluetooth-low-energy\bundle
2022-09-13T08:29:48.099Z INFO Using nrf-device-lib-js version: 0.4.4
2022-09-13T08:29:48.099Z INFO Using nrf-device-lib version: 0.10.3
2022-09-13T08:29:48.100Z INFO Using nrfjprog DLL version: 10.15.1
2022-09-13T08:29:48.100Z INFO Using JLink version: JLink_V7.66a
2022-09-13T08:29:48.151Z DEBUG App pc-nrfconnect-ble v4.0.0 official
2022-09-13T08:29:48.152Z DEBUG App path: C:\Users\uie55964\AppData\Local\Programs\nrfconnect-bluetooth-low-energy\resources\app.asar\resources/bundle/
2022-09-13T08:29:48.152Z DEBUG nRFConnect 4.0.0, required by the app is (^3.8.0)
2022-09-13T08:29:48.152Z DEBUG nRFConnect path: C:\Users\uie55964\AppData\Local\Programs\nrfconnect-bluetooth-low-energy\resources\app.asar
2022-09-13T08:29:48.152Z DEBUG HomeDir: C:\Users\uie55964
2022-09-13T08:29:48.152Z DEBUG TmpDir: C:\Users\uie55964\AppData\Local\Temp
2022-09-13T08:29:48.154Z INFO Installed JLink version does not match the provided version (V7.58b)
2022-09-13T08:29:48.351Z INFO Updated list of uuids with data from https://github.com/NordicSemiconductor/bluetooth-numbers-database/tree/master/v1
2022-09-13T10:28:57.998Z INFO Selected device with s/n 001050073989
2022-09-13T10:28:58.020Z INFO Connected to device with serial number: 001050073989 and family: NRF53 
2022-09-13T10:28:58.020Z INFO Note: no pre-compiled firmware is available for the selected device. You may still use the app if you have programmed the device with a compatible firmware.
2022-09-13T10:28:58.023Z INFO Device setup completed
2022-09-13T10:28:58.024Z INFO The device is not in the list of supported devices. Attempting to open as a custom device.
2022-09-13T10:28:58.024Z INFO Opening custom device
2022-09-13T10:28:58.024Z INFO Note: firmware must be compatible with connectivity firmware version: 4.1.4, SoftDevice API version: 5 and baud rate: 1000000.
2022-09-13T10:28:58.028Z INFO Opening adapter connected to COM6
2022-09-13T10:28:58.960Z INFO Successfully opened COM6. Baud rate: 1000000. Flow control: none. Parity: none.
2022-09-13T10:28:58.961Z DEBUG State change: STATE_START -> STATE_RESET
2022-09-13T10:28:58.961Z DEBUG        1 ->  [N/A] type:          RESERVED_5 reliable: no seq#:0 ack#:0 payload_length:0 data_integrity:0 err_code:0x0
2022-09-13T10:28:58.964Z INFO Reset performed on adapter COM6
2022-09-13T10:28:59.261Z DEBUG State change: STATE_RESET -> STATE_UNINITIALIZED
2022-09-13T10:28:59.261Z DEBUG        2 ->  [01 7e ] type: LINK_CONTROL_PACKET reliable: no seq#:0 ack#:0 payload_length:2 data_integrity:0 err_code:0x0 [SYNC]
2022-09-13T10:28:59.525Z DEBUG        3 ->  [01 7e ] type: LINK_CONTROL_PACKET reliable: no seq#:0 ack#:0 payload_length:2 data_integrity:0 err_code:0x0 [SYNC]
2022-09-13T10:28:59.775Z DEBUG        4 ->  [01 7e ] type: LINK_CONTROL_PACKET reliable: no seq#:0 ack#:0 payload_length:2 data_integrity:0 err_code:0x0 [SYNC]
2022-09-13T10:29:00.026Z DEBUG        5 ->  [01 7e ] type: LINK_CONTROL_PACKET reliable: no seq#:0 ack#:0 payload_length:2 data_integrity:0 err_code:0x0 [SYNC]
2022-09-13T10:29:00.314Z DEBUG        6 ->  [01 7e ] type: LINK_CONTROL_PACKET reliable: no seq#:0 ack#:0 payload_length:2 data_integrity:0 err_code:0x0 [SYNC]
2022-09-13T10:29:00.542Z DEBUG        7 ->  [01 7e ] type: LINK_CONTROL_PACKET reliable: no seq#:0 ack#:0 payload_length:2 data_integrity:0 err_code:0x0 [SYNC]
2022-09-13T10:29:00.793Z DEBUG State change: STATE_UNINITIALIZED -> STATE_NO_RESPONSE
2022-09-13T10:29:00.793Z ERROR Received status with code 0 PKT_SEND_MAX_RETRIES_REACHED, message: 'No response from device. Tried to send packet 6 times.'
2022-09-13T10:29:01.961Z DEBUG serial port read on port COM6 aborted.
2022-09-13T10:29:01.961Z INFO serial port COM6 closed.
2022-09-13T10:29:01.974Z ERROR Error occured when opening port. Errorcode: NRF_ERROR_TIMEOUT (0xd)

2022-09-13T10:29:20.920Z INFO Device closed.
2022-09-13T10:30:11.111Z INFO Selected device with s/n 001050073989
2022-09-13T10:30:11.122Z INFO Connected to device with serial number: 001050073989 and family: NRF53 
2022-09-13T10:30:11.122Z INFO Note: no pre-compiled firmware is available for the selected device. You may still use the app if you have programmed the device with a compatible firmware.
2022-09-13T10:30:11.125Z INFO Device setup completed
2022-09-13T10:30:11.125Z INFO The device is not in the list of supported devices. Attempting to open as a custom device.
2022-09-13T10:30:11.125Z INFO Opening custom device
2022-09-13T10:30:11.125Z INFO Note: firmware must be compatible with connectivity firmware version: 4.1.4, SoftDevice API version: 5 and baud rate: 1000000.
2022-09-13T10:30:11.127Z INFO Opening adapter connected to COM6
2022-09-13T10:30:12.050Z INFO Successfully opened COM6. Baud rate: 1000000. Flow control: none. Parity: none.
2022-09-13T10:30:12.050Z DEBUG State change: STATE_START -> STATE_RESET
2022-09-13T10:30:12.050Z DEBUG        1 ->  [N/A] type:          RESERVED_5 reliable: no seq#:0 ack#:0 payload_length:0 data_integrity:0 err_code:0x0
2022-09-13T10:30:12.053Z INFO Reset performed on adapter COM6
2022-09-13T10:30:12.351Z DEBUG State change: STATE_RESET -> STATE_UNINITIALIZED
2022-09-13T10:30:12.351Z DEBUG        2 ->  [01 7e ] type: LINK_CONTROL_PACKET reliable: no seq#:0 ack#:0 payload_length:2 data_integrity:0 err_code:0x0 [SYNC]
2022-09-13T10:30:12.601Z DEBUG        3 ->  [01 7e ] type: LINK_CONTROL_PACKET reliable: no seq#:0 ack#:0 payload_length:2 data_integrity:0 err_code:0x0 [SYNC]
2022-09-13T10:30:12.852Z DEBUG        4 ->  [01 7e ] type: LINK_CONTROL_PACKET reliable: no seq#:0 ack#:0 payload_length:2 data_integrity:0 err_code:0x0 [SYNC]
2022-09-13T10:30:13.107Z DEBUG        5 ->  [01 7e ] type: LINK_CONTROL_PACKET reliable: no seq#:0 ack#:0 payload_length:2 data_integrity:0 err_code:0x0 [SYNC]
2022-09-13T10:30:13.358Z DEBUG        6 ->  [01 7e ] type: LINK_CONTROL_PACKET reliable: no seq#:0 ack#:0 payload_length:2 data_integrity:0 err_code:0x0 [SYNC]
2022-09-13T10:30:13.609Z DEBUG        7 ->  [01 7e ] type: LINK_CONTROL_PACKET reliable: no seq#:0 ack#:0 payload_length:2 data_integrity:0 err_code:0x0 [SYNC]
2022-09-13T10:30:13.862Z DEBUG State change: STATE_UNINITIALIZED -> STATE_NO_RESPONSE
2022-09-13T10:30:13.863Z ERROR Received status with code 0 PKT_SEND_MAX_RETRIES_REACHED, message: 'No response from device. Tried to send packet 6 times.'
2022-09-13T10:30:15.052Z DEBUG serial port read on port COM6 aborted.
2022-09-13T10:30:15.052Z INFO serial port COM6 closed.
2022-09-13T10:30:15.064Z ERROR Error occured when opening port. Errorcode: NRF_ERROR_TIMEOUT (0xd)

2022-09-13T10:30:25.878Z INFO Device closed.
2022-09-13T10:31:00.485Z INFO Selected device with s/n 001050073989
2022-09-13T10:31:00.499Z INFO Connected to device with serial number: 001050073989 and family: NRF53 
2022-09-13T10:31:00.499Z INFO Note: no pre-compiled firmware is available for the selected device. You may still use the app if you have programmed the device with a compatible firmware.
2022-09-13T10:31:00.503Z INFO Device setup completed
2022-09-13T10:31:00.503Z INFO The device is not in the list of supported devices. Attempting to open as a custom device.
2022-09-13T10:31:00.503Z INFO Opening custom device
2022-09-13T10:31:00.503Z INFO Note: firmware must be compatible with connectivity firmware version: 4.1.4, SoftDevice API version: 5 and baud rate: 1000000.
2022-09-13T10:31:00.506Z INFO Opening adapter connected to COM6
2022-09-13T10:31:01.462Z INFO Reset performed on adapter COM6
2022-09-13T10:31:01.470Z INFO Successfully opened COM6. Baud rate: 1000000. Flow control: none. Parity: none.
2022-09-13T10:31:01.470Z DEBUG State change: STATE_START -> STATE_RESET
2022-09-13T10:31:01.470Z DEBUG        1 ->  [N/A] type:          RESERVED_5 reliable: no seq#:0 ack#:0 payload_length:0 data_integrity:0 err_code:0x0
2022-09-13T10:31:01.773Z DEBUG State change: STATE_RESET -> STATE_UNINITIALIZED
2022-09-13T10:31:01.773Z DEBUG        2 ->  [01 7e ] type: LINK_CONTROL_PACKET reliable: no seq#:0 ack#:0 payload_length:2 data_integrity:0 err_code:0x0 [SYNC]
2022-09-13T10:31:02.024Z DEBUG        3 ->  [01 7e ] type: LINK_CONTROL_PACKET reliable: no seq#:0 ack#:0 payload_length:2 data_integrity:0 err_code:0x0 [SYNC]
2022-09-13T10:31:02.277Z DEBUG        4 ->  [01 7e ] type: LINK_CONTROL_PACKET reliable: no seq#:0 ack#:0 payload_length:2 data_integrity:0 err_code:0x0 [SYNC]
2022-09-13T10:31:02.528Z DEBUG        5 ->  [01 7e ] type: LINK_CONTROL_PACKET reliable: no seq#:0 ack#:0 payload_length:2 data_integrity:0 err_code:0x0 [SYNC]
2022-09-13T10:31:02.782Z DEBUG        6 ->  [01 7e ] type: LINK_CONTROL_PACKET reliable: no seq#:0 ack#:0 payload_length:2 data_integrity:0 err_code:0x0 [SYNC]
2022-09-13T10:31:03.035Z DEBUG        7 ->  [01 7e ] type: LINK_CONTROL_PACKET reliable: no seq#:0 ack#:0 payload_length:2 data_integrity:0 err_code:0x0 [SYNC]
2022-09-13T10:31:03.286Z DEBUG State change: STATE_UNINITIALIZED -> STATE_NO_RESPONSE
2022-09-13T10:31:03.287Z ERROR Received status with code 0 PKT_SEND_MAX_RETRIES_REACHED, message: 'No response from device. Tried to send packet 6 times.'
2022-09-13T10:31:04.467Z DEBUG serial port read on port COM6 aborted.
2022-09-13T10:31:04.468Z INFO serial port COM6 closed.
2022-09-13T10:31:04.476Z ERROR Error occured when opening port. Errorcode: NRF_ERROR_TIMEOUT (0xd)

[Priyanka]

Hi Bastian,

Could you tell me your J-Link version which you have installed?

Best Regards,

Priyanka

[basti_grw]

I have tried the version 7.58b, as well as version 7.80.

[Priyanka]

Hi Bastian,

The issue does not seem to be with the nRFConnect version, as the required version is anything above 3.8.0 and you do satisfy that criteria.

The J-Link version though, doesn't seem to match. 

Installed JLink version does not match the provided version (V7.58b)

What logs do you get when trying with the JLink version 7.58b?

-Priyanka