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  • Case ID: 295600
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Thingy91 Setup

Paul Oberauer

Hello, I am trying to set up my Thingy91. I am using the latest modem firmware mfw_nrf9160_1.3.2 and have also successfully updated it with the J-Link EDU Mini as described in developer.nordicsemi.com/.../ug_thingy91_gsg.html.
However, I cannot connect to the nrf_Connect Cloud with the precompiled thingy91_asset_tracker_v2_ltem_2022-06-02_880c82db.hex. The following errors occur:

2022-09-20T07:48:03.131Z DEBUG Application data folder: C:\Users\pauli\AppData\Roaming\nrfconnect\pc-nrfconnect-linkmonitor
2022-09-20T07:48:03.232Z INFO Using nrf-device-lib-js version: 0.4.13
2022-09-20T07:48:03.232Z INFO Using nrf-device-lib version: 0.12.8
2022-09-20T07:48:03.232Z INFO Using nrfjprog DLL version: 10.16.0
2022-09-20T07:48:03.232Z INFO Using JLink version: JLink_V7.66a
2022-09-20T07:48:03.261Z DEBUG App pc-nrfconnect-linkmonitor v2.0.2 official
2022-09-20T07:48:03.261Z DEBUG App path: C:\Users\pauli\.nrfconnect-apps\node_modules\pc-nrfconnect-linkmonitor
2022-09-20T07:48:03.261Z DEBUG nRFConnect 3.12.0, required by the app is (^3.12.0)
2022-09-20T07:48:03.261Z DEBUG nRFConnect path: C:\Users\pauli\AppData\Local\Programs\nrfconnect\resources\app.asar
2022-09-20T07:48:03.261Z DEBUG HomeDir: C:\Users\pauli
2022-09-20T07:48:03.261Z DEBUG TmpDir: C:\Users\pauli\AppData\Local\Temp
2022-09-20T07:48:23.603Z INFO Modem port is opened
2022-09-20T07:48:23.616Z DEBUG modem >> AT+CFUN?
2022-09-20T07:48:30.705Z DEBUG modem << €*** Booting Zephyr OS build v3.0.99-ncs1  ***
2022-09-20T07:48:30.752Z DEBUG modem << ASSERTION FAIL [err == 0] @ WEST_TOPDIR/nrf/applications/asset_tracker_v2/src/modules/cloud_module.c:721
2022-09-20T07:48:30.755Z DEBUG modem << setp() failed
2022-09-20T07:48:30.758Z DEBUG modem << [00:00:00.662,963] [0m<inf> app_event_manager: MODEM_EVT_ERROR - Error code -14[0m
2022-09-20T07:48:30.760Z DEBUG modem << [1;31m--- 9 messages dropped ---
2022-09-20T07:48:30.762Z DEBUG modem << [0m[00:00:00.663,574] [0m<inf> app_event_manager: UTIL_EVT_SHUTDOWN_REQUEST[0m
2022-09-20T07:48:30.765Z DEBUG modem << [00:00:00.664,154] [0m<inf> app_event_manager: UI_EVT_SHUTDOWN_READY[0m
2022-09-20T07:48:30.780Z DEBUG modem << [00:00:00.664,306] [1;33m<wrn> modules_common: Module "ui" shutdown registered[0m
2022-09-20T07:48:30.784Z DEBUG modem << [00:00:00.664,428] [0m<inf> app_event_manager: GNSS_EVT_SHUTDOWN_READY[0m
2022-09-20T07:48:30.786Z DEBUG modem << [00:00:00.664,672] [1;33m<wrn> modules_common: Module "gnss" shutdown registered[0m
2022-09-20T07:48:30.790Z DEBUG modem << [00:00:00.665,191] [0m<inf> app_event_manager: APP_EVT_SHUTDOWN_READY[0m
2022-09-20T07:48:30.793Z DEBUG modem << [00:00:00.665,344] [1;33m<wrn> modules_common: Module "app" shutdown registered[0m
2022-09-20T07:48:30.795Z DEBUG modem << [00:00:00.665,893] [1;31m<err> lte_lc: The LTE link controller is not initialized[0m
2022-09-20T07:48:30.804Z DEBUG modem << [00:00:00.665,893] [1;31m<err> modem_module: lte_lc_connect_async, error: -1[0m
2022-09-20T07:48:30.807Z DEBUG modem << [00:00:00.665,924] [1;31m<err> modem_module: Failed connecting to LTE, error: -1[0m
2022-09-20T07:48:30.811Z DEBUG modem << [00:00:00.665,985] [0m<inf> app_event_manager: MODEM_EVT_ERROR - Error code -1[0m
2022-09-20T07:48:30.821Z DEBUG modem << [00:00:00.666,748] [0m<inf> app_event_manager: MODEM_EVT_SHUTDOWN_READY[0m
2022-09-20T07:48:30.826Z DEBUG modem << [00:00:00.667,022] [1;33m<wrn> modules_common: Module "modem" shutdown registered[0m
2022-09-20T07:48:30.834Z DEBUG modem << [00:00:00.667,938] [1;31m<err> nrf_cloud_integration: Not able to retrieve device IMEI from modem[0m
2022-09-20T07:48:30.843Z DEBUG modem << [00:00:00.667,938] [1;31m<err> cloud_module: cloud_wrap_init, error: -1[0m
2022-09-20T07:48:30.850Z DEBUG modem << [00:00:00.678,466] [1;31m<err> os: r0/a1:  0x00000004  r1/a2:  0x000002d1  r2/a3:  0x00000001[0m
2022-09-20T07:48:30.862Z DEBUG modem << [00:00:00.678,497] [1;31m<err> os: r3/a4:  0x000322f5 r12/ip:  0x00000000 r14/lr:  0x00026249[0m
2022-09-20T07:48:30.864Z DEBUG modem << [00:00:00.678,497] [1;31m<err> os:  xpsr:  0x41000000[0m
2022-09-20T07:48:30.874Z DEBUG modem << [00:00:00.678,527] [1;31m<err> os: s[ 0]:  0x00000000  s[ 1]:  0x00000000  s[ 2]:  0x00000000  s[ 3]:  0x00000000[0m
2022-09-20T07:48:30.884Z DEBUG modem << [00:00:00.678,527] [1;31m<err> os: s[ 4]:  0x00000000  s[ 5]:  0x00000000  s[ 6]:  0x00000000  s[ 7]:  0x00000000[0m
2022-09-20T07:48:30.895Z DEBUG modem << [00:00:00.678,588] [1;31m<err> os: s[ 8]:  0x00000000  s[ 9]:  0x00000000  s[10]:  0x00000000  s[11]:  0x00000000[0m
2022-09-20T07:48:30.905Z DEBUG modem << [00:00:00.678,619] [1;31m<err> os: s[12]:  0x00000000  s[13]:  0x00000000  s[14]:  0x00000000  s[15]:  0x00000000[0m
2022-09-20T07:48:30.911Z DEBUG modem << [00:00:00.678,619] [1;31m<err> os: fpscr:  0x00000000[0m
2022-09-20T07:48:30.919Z DEBUG modem << [00:00:00.678,649] [1;31m<err> os: Faulting instruction address (r15/pc): 0x0004eeae[0m
2022-09-20T07:48:30.926Z DEBUG modem << [00:00:00.678,680] [1;31m<err> os: >>> ZEPHYR FATAL ERROR 4: Kernel panic on CPU 0[0m
2022-09-20T07:48:30.933Z DEBUG modem << [00:00:00.678,710] [1;31m<err> os: Current thread: 0x2000db58 (unknown)[0m
2022-09-20T07:48:30.938Z DEBUG modem << [00:00:00.889,831] [1;31m<err> fatal_error: Resetting system[0m
2022-09-20T07:48:32.772Z DEBUG modem << €*** Booting Zephyr OS build v3.0.99-ncs1  ***
2022-09-20T07:48:32.790Z DEBUG modem << ASSERTION FAIL [err == 0] @ WEST_TOPDIR/nrf/applications/asset_tracker_v2/src/modules/cloud_module.c:721
2022-09-20T07:48:32.793Z DEBUG modem << setp() failed
2022-09-20T07:48:32.798Z DEBUG modem << [00:00:00.675,231] [0m<inf> app_event_manager: MODEM_EVT_ERROR - Error code -14[0m
2022-09-20T07:48:32.801Z DEBUG modem << [1;31m--- 9 messages dropped ---
2022-09-20T07:48:32.807Z DEBUG modem << [0m[00:00:00.675,842] [0m<inf> app_event_manager: UTIL_EVT_SHUTDOWN_REQUEST[0m
2022-09-20T07:48:32.813Z DEBUG modem << [00:00:00.676,452] [0m<inf> app_event_manager: UI_EVT_SHUTDOWN_READY[0m
2022-09-20T07:48:32.822Z DEBUG modem << [00:00:00.676,605] [1;33m<wrn> modules_common: Module "ui" shutdown registered[0m
2022-09-20T07:48:32.828Z DEBUG modem << [00:00:00.676,727] [0m<inf> app_event_manager: GNSS_EVT_SHUTDOWN_READY[0m
2022-09-20T07:48:32.835Z DEBUG modem << [00:00:00.676,940] [1;33m<wrn> modules_common: Module "gnss" shutdown registered[0m
2022-09-20T07:48:32.842Z DEBUG modem << [00:00:00.677,459] [0m<inf> app_event_manager: APP_EVT_SHUTDOWN_READY[0m
2022-09-20T07:48:32.849Z DEBUG modem << [00:00:00.677,642] [1;33m<wrn> modules_common: Module "app" shutdown registered[0m
2022-09-20T07:48:32.857Z DEBUG modem << [00:00:00.678,161] [1;31m<err> lte_lc: The LTE link controller is not initialized[0m
2022-09-20T07:48:32.864Z DEBUG modem << [00:00:00.678,192] [1;31m<err> modem_module: lte_lc_connect_async, error: -1[0m
2022-09-20T07:48:32.871Z DEBUG modem << [00:00:00.678,192] [1;31m<err> modem_module: Failed connecting to LTE, error: -1[0m
2022-09-20T07:48:32.879Z DEBUG modem << [00:00:00.678,283] [0m<inf> app_event_manager: MODEM_EVT_ERROR - Error code -1[0m
2022-09-20T07:48:32.886Z DEBUG modem << [00:00:00.679,016] [0m<inf> app_event_manager: MODEM_EVT_SHUTDOWN_READY[0m
2022-09-20T07:48:32.893Z DEBUG modem << [00:00:00.679,321] [1;33m<wrn> modules_common: Module "modem" shutdown registered[0m
2022-09-20T07:48:32.905Z DEBUG modem << [00:00:00.680,206] [1;31m<err> nrf_cloud_integration: Not able to retrieve device IMEI from modem[0m
2022-09-20T07:48:32.909Z DEBUG modem << [00:00:00.680,236] [1;31m<err> cloud_module: cloud_wrap_init, error: -1[0m
2022-09-20T07:48:32.917Z DEBUG modem << [00:00:00.690,765] [1;31m<err> os: r0/a1:  0x00000004  r1/a2:  0x000002d1  r2/a3:  0x00000001[0m
2022-09-20T07:48:32.926Z DEBUG modem << [00:00:00.690,765] [1;31m<err> os: r3/a4:  0x000322f5 r12/ip:  0x00000000 r14/lr:  0x00026249[0m
2022-09-20T07:48:32.932Z DEBUG modem << [00:00:00.690,795] [1;31m<err> os:  xpsr:  0x41000000[0m
2022-09-20T07:48:32.946Z DEBUG modem << [00:00:00.690,795] [1;31m<err> os: s[ 0]:  0x00000000  s[ 1]:  0x00000000  s[ 2]:  0x00000000  s[ 3]:  0x00000000[0m
2022-09-20T07:48:32.952Z DEBUG modem << [00:00:00.690,826] [1;31m<err> os: s[ 4]:  0x00000000  s[ 5]:  0x00000000  s[ 6]:  0x00000000  s[ 7]:  0x00000000[0m
2022-09-20T07:48:32.967Z DEBUG modem << [00:00:00.690,856] [1;31m<err> os: s[ 8]:  0x00000000  s[ 9]:  0x00000000  s[10]:  0x00000000  s[11]:  0x00000000[0m
2022-09-20T07:48:32.974Z DEBUG modem << [00:00:00.690,887] [1;31m<err> os: s[12]:  0x00000000  s[13]:  0x00000000  s[14]:  0x00000000  s[15]:  0x00000000[0m
2022-09-20T07:48:32.978Z DEBUG modem << [00:00:00.690,917] [1;31m<err> os: fpscr:  0x00000000[0m
2022-09-20T07:48:32.988Z DEBUG modem << [00:00:00.690,917] [1;31m<err> os: Faulting instruction address (r15/pc): 0x0004eeae[0m
2022-09-20T07:48:32.994Z DEBUG modem << [00:00:00.690,948] [1;31m<err> os: >>> ZEPHYR FATAL ERROR 4: Kernel panic on CPU 0[0m
2022-09-20T07:48:33.000Z DEBUG modem << [00:00:00.690,979] [1;31m<err> os: Current thread: 0x2000db58 (unknown)[0m
2022-09-20T07:48:33.009Z DEBUG modem << [00:00:00.902,160] [1;31m<err> fatal_error: Resetting system[0m
2022-09-20T07:48:34.668Z DEBUG modem << ø*** Booting Zephyr OS build v3.0.99-ncs1  ***
2022-09-20T07:48:35.675Z DEBUG modem << [00:00:00.502,593] [0m<inf> app_event_manager: APP_EVT_START[0m
2022-09-20T07:48:35.687Z DEBUG modem << [00:00:00.503,814] [0m<inf> app_event_manager: MODEM_EVT_INITIALIZED[0m
2022-09-20T07:48:35.691Z DEBUG modem << [00:00:00.563,323] [0m<inf> app_event_manager: MODEM_EVT_LTE_CONNECTING[0m
2022-09-20T07:48:36.695Z DEBUG modem << [00:00:01.521,911] [0m<inf> app_event_manager: DATA_EVT_CONFIG_INIT[0m
2022-09-20T07:48:36.701Z DEBUG modem << [00:00:01.522,460] [0m<inf> app_event_manager: APP_EVT_ACTIVITY_DETECTION_DISABLE[0m
2022-09-20T07:48:36.708Z DEBUG modem << [00:00:01.690,887] [1;31m<err> nrf_modem: Modem error: 0x7, PC: 0x5a688[0m
2022-09-20T07:50:35.683Z DEBUG modem << [00:02:01.525,054] [1;31m<err> modem_info_params: Link data not obtained: -5[0m
2022-09-20T07:50:35.689Z DEBUG modem << [1;31m--- 20 messages dropped ---
2022-09-20T07:50:35.693Z DEBUG modem << [0m[00:02:01.525,085] [1;31m<err> modem_info_params: Link data not obtained: 5 -5[0m
2022-09-20T07:50:35.701Z DEBUG modem << [00:02:01.525,115] [1;31m<err> modem_info_params: Link data not obtained: 8 -5[0m
2022-09-20T07:50:35.712Z DEBUG modem << [00:02:01.525,146] [1;31m<err> modem_info_params: Link data not obtained: 3 -5[0m
2022-09-20T07:50:35.716Z DEBUG modem << [00:02:01.525,177] [1;31m<err> modem_info_params: Link data not obtained: -5[0m
2022-09-20T07:50:35.722Z DEBUG modem << [00:02:01.525,207] [1;31m<err> modem_info_params: Link data not obtained: -5[0m
2022-09-20T07:50:35.733Z DEBUG modem << [00:02:01.525,238] [1;31m<err> modem_info_params: Link data not obtained: -5[0m
2022-09-20T07:50:35.737Z DEBUG modem << [00:02:01.525,299] [1;31m<err> modem_info_params: Link data not obtained: 21 -5[0m
2022-09-20T07:50:35.745Z DEBUG modem << [00:02:01.525,329] [1;31m<err> modem_info_params: Link data not obtained: 20 -5[0m
2022-09-20T07:50:35.754Z DEBUG modem << [00:02:01.525,360] [1;31m<err> modem_info_params: Network data not obtained: -60[0m
2022-09-20T07:50:35.760Z DEBUG modem << [00:02:01.525,360] [1;31m<err> modem_module: modem_info_params_get, error: -11[0m
2022-09-20T07:50:35.772Z DEBUG modem << [00:02:01.525,451] [0m<inf> app_event_manager: MODEM_EVT_MODEM_DYNAMIC_DATA_NOT_READY[0m
2022-09-20T07:50:35.775Z DEBUG modem << [00:02:01.526,062] [1;31m<err> modem_info_params: Link data not obtained: -5[0m
2022-09-20T07:50:35.782Z DEBUG modem << [00:02:01.526,092] [1;31m<err> modem_info_params: Link data not obtained: 2 -5[0m
2022-09-20T07:50:35.794Z DEBUG modem << [00:02:01.526,123] [1;31m<err> modem_info_params: Link data not obtained: 9 -5[0m
2022-09-20T07:50:35.797Z DEBUG modem << [00:02:01.526,184] [1;31m<err> modem_info_params: Link data not obtained: -5[0m
2022-09-20T07:50:35.804Z DEBUG modem << [00:02:01.526,214] [1;31m<err> modem_info_params: Link data not obtained: 5 -5[0m
2022-09-20T07:50:35.815Z DEBUG modem << [00:02:01.526,245] [1;31m<err> modem_info_params: Link data not obtained: 8 -5[0m
2022-09-20T07:50:35.819Z DEBUG modem << [00:02:01.526,306] [1;31m<err> modem_info_params: Link data not obtained: 3 -5[0m
2022-09-20T07:50:35.826Z DEBUG modem << [00:02:01.526,336] [1;31m<err> modem_info_params: Link data not obtained: -5[0m
2022-09-20T07:50:35.837Z DEBUG modem << [00:02:01.526,367] [1;31m<err> modem_info_params: Link data not obtained: -5[0m
2022-09-20T07:50:35.841Z DEBUG modem << [00:02:01.526,428] [1;31m<err> modem_info_params: Link data not obtained: -5[0m
2022-09-20T07:50:35.848Z DEBUG modem << [00:02:01.526,458] [1;31m<err> modem_info_params: Link data not obtained: 21 -5[0m
2022-09-20T07:50:35.859Z DEBUG modem << [00:02:01.526,489] [1;31m<err> modem_info_params: Link data not obtained: 20 -5[0m
2022-09-20T07:50:35.863Z DEBUG modem << [00:02:01.526,519] [1;31m<err> modem_info_params: Network data not obtained: -60[0m
2022-09-20T07:50:35.870Z DEBUG modem << [00:02:01.526,550] [1;31m<err> modem_module: modem_info_params_get, error: -11[0m
2022-09-20T07:50:35.880Z DEBUG modem << [00:02:01.526,641] [0m<inf> app_event_manager: MODEM_EVT_BATTERY_DATA_NOT_READY[0m
2022-09-20T07:50:35.887Z DEBUG modem << [00:02:01.527,221] [1;31m<err> modem_module: Failed to start neighbor cell measurements, error: -14[0m
2022-09-20T07:50:35.899Z DEBUG modem << [00:02:01.527,313] [0m<inf> app_event_manager: MODEM_EVT_NEIGHBOR_CELLS_DATA_NOT_READY[0m
2022-09-20T07:50:35.903Z DEBUG modem << [00:02:01.528,106] [0m<inf> app_event_manager: SENSOR_EVT_ENVIRONMENTAL_DATA_READY[0m
2022-09-20T07:50:35.909Z DEBUG modem << [00:02:01.528,717] [0m<inf> app_event_manager: DATA_EVT_DATA_READY[0m
2022-09-20T07:52:35.683Z DEBUG modem << [00:04:01.523,925] [1;31m<err> modem_info_params: Link data not obtained: -5[0m
2022-09-20T07:52:35.688Z DEBUG modem << [1;31m--- 5 messages dropped ---
2022-09-20T07:52:35.694Z DEBUG modem << [0m[00:04:01.523,986] [1;31m<err> modem_info_params: Link data not obtained: 5 -5[0m
2022-09-20T07:52:35.704Z DEBUG modem << [00:04:01.524,017] [1;31m<err> modem_info_params: Link data not obtained: 8 -5[0m
2022-09-20T07:52:35.709Z DEBUG modem << [00:04:01.524,047] [1;31m<err> modem_info_params: Link data not obtained: 3 -5[0m
2022-09-20T07:52:35.716Z DEBUG modem << [00:04:01.524,078] [1;31m<err> modem_info_params: Link data not obtained: -5[0m
2022-09-20T07:52:35.727Z DEBUG modem << [00:04:01.524,108] [1;31m<err> modem_info_params: Link data not obtained: -5[0m
2022-09-20T07:52:35.731Z DEBUG modem << [00:04:01.524,169] [1;31m<err> modem_info_params: Link data not obtained: -5[0m
2022-09-20T07:52:35.737Z DEBUG modem << [00:04:01.524,200] [1;31m<err> modem_info_params: Link data not obtained: 21 -5[0m
2022-09-20T07:52:35.747Z DEBUG modem << [00:04:01.524,230] [1;31m<err> modem_info_params: Link data not obtained: 20 -5[0m
2022-09-20T07:52:35.753Z DEBUG modem << [00:04:01.524,261] [1;31m<err> modem_info_params: Network data not obtained: -60[0m
2022-09-20T07:52:35.760Z DEBUG modem << [00:04:01.524,261] [1;31m<err> modem_module: modem_info_params_get, error: -11[0m
2022-09-20T07:52:35.770Z DEBUG modem << [00:04:01.524,353] [0m<inf> app_event_manager: MODEM_EVT_MODEM_DYNAMIC_DATA_NOT_READY[0m
2022-09-20T07:52:35.776Z DEBUG modem << [00:04:01.524,963] [1;31m<err> modem_info_params: Link data not obtained: -5[0m
2022-09-20T07:52:35.788Z DEBUG modem << [00:04:01.524,993] [1;31m<err> modem_info_params: Link data not obtained: 2 -5[0m
2022-09-20T07:52:35.792Z DEBUG modem << [00:04:01.525,024] [1;31m<err> modem_info_params: Link data not obtained: 9 -5[0m
2022-09-20T07:52:35.797Z DEBUG modem << [00:04:01.525,054] [1;31m<err> modem_info_params: Link data not obtained: -5[0m
2022-09-20T07:52:35.810Z DEBUG modem << [00:04:01.525,085] [1;31m<err> modem_info_params: Link data not obtained: 5 -5[0m
2022-09-20T07:52:35.812Z DEBUG modem << [00:04:01.525,115] [1;31m<err> modem_info_params: Link data not obtained: 8 -5[0m
2022-09-20T07:52:35.819Z DEBUG modem << [00:04:01.525,177] [1;31m<err> modem_info_params: Link data not obtained: 3 -5[0m
2022-09-20T07:52:35.831Z DEBUG modem << [00:04:01.525,207] [1;31m<err> modem_info_params: Link data not obtained: -5[0m
2022-09-20T07:52:35.834Z DEBUG modem << [00:04:01.525,238] [1;31m<err> modem_info_params: Link data not obtained: -5[0m
2022-09-20T07:52:35.841Z DEBUG modem << [00:04:01.525,268] [1;31m<err> modem_info_params: Link data not obtained: -5[0m
2022-09-20T07:52:35.852Z DEBUG modem << [00:04:01.525,299] [1;31m<err> modem_info_params: Link data not obtained: 21 -5[0m
2022-09-20T07:52:35.856Z DEBUG modem << [00:04:01.525,329] [1;31m<err> modem_info_params: Link data not obtained: 20 -5[0m
2022-09-20T07:52:35.863Z DEBUG modem << [00:04:01.525,360] [1;31m<err> modem_info_params: Network data not obtained: -60[0m
2022-09-20T07:52:35.873Z DEBUG modem << [00:04:01.525,390] [1;31m<err> modem_module: modem_info_params_get, error: -11[0m
2022-09-20T07:52:35.878Z DEBUG modem << [00:04:01.525,451] [0m<inf> app_event_manager: MODEM_EVT_BATTERY_DATA_NOT_READY[0m
2022-09-20T07:52:35.893Z DEBUG modem << [00:04:01.526,062] [1;31m<err> modem_module: Failed to start neighbor cell measurements, error: -14[0m
2022-09-20T07:52:35.896Z DEBUG modem << [00:04:01.526,123] [0m<inf> app_event_manager: MODEM_EVT_NEIGHBOR_CELLS_DATA_NOT_READY[0m
2022-09-20T07:52:35.903Z DEBUG modem << [00:04:01.526,916] [0m<inf> app_event_manager: SENSOR_EVT_ENVIRONMENTAL_DATA_READY[0m
2022-09-20T07:52:35.914Z DEBUG modem << [00:04:01.527,465] [0m<inf> app_event_manager: DATA_EVT_DATA_READY[0m

I also tried to set up the application for AWS, but I am not able to update the certificates via the certificates manager (link monitor), because the AT+CFUN=4 command always gets a timeout.

I would appreciate help

Parents
  • 0

    Hi,

     

    The log shows many errors wrt. initial setup of the modem, where as this indicates that a AT command to the modem fails:

    nrf_cloud_integration: Not able to retrieve device IMEI from modem

     

    Have you been able to successfully connect to a network using at_client only?

    Use LTE Link monitor from nRF connect for desktop, and issue these AT commands:

    at+cereg=5
at+cfun=1
at+cfun?

     

    And please paste the overall output.

     

    Kind regards,

    Håkon

  • 0 in reply to Håkon Alseth

    Thank you for the fast reply!

    I have already tried it with the precombiled at_client application, unfortunately without success.

    The commands you sent me don't work either. With the Asset_TrackerV2 application I get the following:

    2022-09-21T09:03:24.246Z DEBUG Application data folder: C:\Users\pauli\AppData\Roaming\nrfconnect\pc-nrfconnect-linkmonitor
2022-09-21T09:03:24.332Z INFO Using nrf-device-lib-js version: 0.4.13
2022-09-21T09:03:24.333Z INFO Using nrf-device-lib version: 0.12.8
2022-09-21T09:03:24.333Z INFO Using nrfjprog DLL version: 10.16.0
2022-09-21T09:03:24.333Z INFO Using JLink version: JLink_V7.66a
2022-09-21T09:03:24.360Z DEBUG App pc-nrfconnect-linkmonitor v2.0.2 official
2022-09-21T09:03:24.361Z DEBUG App path: C:\Users\pauli\.nrfconnect-apps\node_modules\pc-nrfconnect-linkmonitor
2022-09-21T09:03:24.361Z DEBUG nRFConnect 3.12.0, required by the app is (^3.12.0)
2022-09-21T09:03:24.361Z DEBUG nRFConnect path: C:\Users\pauli\AppData\Local\Programs\nrfconnect\resources\app.asar
2022-09-21T09:03:24.361Z DEBUG HomeDir: C:\Users\pauli
2022-09-21T09:03:24.361Z DEBUG TmpDir: C:\Users\pauli\AppData\Local\Temp
2022-09-21T09:03:26.731Z INFO Modem port is opened
2022-09-21T09:03:26.749Z DEBUG modem >> AT+CFUN?
2022-09-21T09:03:34.974Z DEBUG modem << *** Booting Zephyr OS build v3.0.99-ncs1  ***
2022-09-21T09:03:34.996Z DEBUG modem << ASSERTION FAIL [err == 0] @ WEST_TOPDIR/nrf/applications/asset_tracker_v2/src/modules/cloud_module.c:721
2022-09-21T09:03:35.001Z DEBUG modem << setp() failed
2022-09-21T09:03:35.004Z DEBUG modem << [00:00:00.611,816] [0m<inf> app_event_manager: MODEM_EVT_ERROR - Error code -14[0m
2022-09-21T09:03:35.007Z DEBUG modem << [1;31m--- 9 messages dropped ---
2022-09-21T09:03:35.040Z DEBUG modem << [0m[00:00:00.612,426] [0m<inf> app_event_manager: UTIL_EVT_SHUTDOWN_REQUEST[0m
2022-09-21T09:03:35.043Z DEBUG modem << [00:00:00.613,006] [0m<inf> app_event_manager: UI_EVT_SHUTDOWN_READY[0m
2022-09-21T09:03:35.047Z DEBUG modem << [00:00:00.613,159] [1;33m<wrn> modules_common: Module "ui" shutdown registered[0m
2022-09-21T09:03:35.050Z DEBUG modem << [00:00:00.613,281] [0m<inf> app_event_manager: GNSS_EVT_SHUTDOWN_READY[0m
2022-09-21T09:03:35.052Z DEBUG modem << [00:00:00.613,525] [1;33m<wrn> modules_common: Module "gnss" shutdown registered[0m
2022-09-21T09:03:35.054Z DEBUG modem << [00:00:00.614,044] [0m<inf> app_event_manager: APP_EVT_SHUTDOWN_READY[0m
2022-09-21T09:03:35.065Z DEBUG modem << [00:00:00.614,196] [1;33m<wrn> modules_common: Module "app" shutdown registered[0m
2022-09-21T09:03:35.069Z DEBUG modem << [00:00:00.614,746] [1;31m<err> lte_lc: The LTE link controller is not initialized[0m
2022-09-21T09:03:35.079Z DEBUG modem << [00:00:00.614,746] [1;31m<err> modem_module: lte_lc_connect_async, error: -1[0m
2022-09-21T09:03:35.081Z DEBUG modem << [00:00:00.614,776] [1;31m<err> modem_module: Failed connecting to LTE, error: -1[0m
2022-09-21T09:03:35.084Z DEBUG modem << [00:00:00.614,837] [0m<inf> app_event_manager: MODEM_EVT_ERROR - Error code -1[0m
2022-09-21T09:03:35.086Z DEBUG modem << [00:00:00.615,600] [0m<inf> app_event_manager: MODEM_EVT_SHUTDOWN_READY[0m
2022-09-21T09:03:35.096Z DEBUG modem << [00:00:00.615,875] [1;33m<wrn> modules_common: Module "modem" shutdown registered[0m
2022-09-21T09:03:35.102Z DEBUG modem << [00:00:00.616,790] [1;31m<err> nrf_cloud_integration: Not able to retrieve device IMEI from modem[0m
2022-09-21T09:03:35.109Z DEBUG modem << [00:00:00.616,790] [1;31m<err> cloud_module: cloud_wrap_init, error: -1[0m
2022-09-21T09:03:35.121Z DEBUG modem << [00:00:00.627,319] [1;31m<err> os: r0/a1:  0x00000004  r1/a2:  0x000002d1  r2/a3:  0x00000001[0m
2022-09-21T09:03:35.126Z DEBUG modem << [00:00:00.627,349] [1;31m<err> os: r3/a4:  0x000322f5 r12/ip:  0x00000000 r14/lr:  0x00026249[0m
2022-09-21T09:03:35.136Z DEBUG modem << [00:00:00.627,349] [1;31m<err> os:  xpsr:  0x41000000[0m
2022-09-21T09:03:35.142Z DEBUG modem << [00:00:00.627,380] [1;31m<err> os: s[ 0]:  0x00000000  s[ 1]:  0x00000000  s[ 2]:  0x00000000  s[ 3]:  0x00000000[0m
2022-09-21T09:03:35.156Z DEBUG modem << [00:00:00.627,380] [1;31m<err> os: s[ 4]:  0x00000000  s[ 5]:  0x00000000  s[ 6]:  0x00000000  s[ 7]:  0x00000000[0m
2022-09-21T09:03:35.163Z DEBUG modem << [00:00:00.627,441] [1;31m<err> os: s[ 8]:  0x00000000  s[ 9]:  0x00000000  s[10]:  0x00000000  s[11]:  0x00000000[0m
2022-09-21T09:03:35.178Z DEBUG modem << [00:00:00.627,471] [1;31m<err> os: s[12]:  0x00000000  s[13]:  0x00000000  s[14]:  0x00000000  s[15]:  0x00000000[0m
2022-09-21T09:03:35.180Z DEBUG modem << [00:00:00.627,471] [1;31m<err> os: fpscr:  0x00000000[0m
2022-09-21T09:03:35.186Z DEBUG modem << [00:00:00.627,502] [1;31m<err> os: Faulting instruction address (r15/pc): 0x0004eeae[0m
2022-09-21T09:03:35.199Z DEBUG modem << [00:00:00.627,532] [1;31m<err> os: >>> ZEPHYR FATAL ERROR 4: Kernel panic on CPU 0[0m
2022-09-21T09:03:35.201Z DEBUG modem << [00:00:00.627,563] [1;31m<err> os: Current thread: 0x2000db58 (unknown)[0m
2022-09-21T09:03:35.206Z DEBUG modem << [00:00:00.838,653] [1;31m<err> fatal_error: Resetting system[0m
2022-09-21T09:03:37.040Z DEBUG modem << *** Booting Zephyr OS build v3.0.99-ncs1  ***
2022-09-21T09:03:37.056Z DEBUG modem << ASSERTION FAIL [err == 0] @ WEST_TOPDIR/nrf/applications/asset_tracker_v2/src/modules/cloud_module.c:721
2022-09-21T09:03:37.061Z DEBUG modem << setp() failed
2022-09-21T09:03:37.064Z DEBUG modem << [00:00:00.675,292] [0m<inf> app_event_manager: MODEM_EVT_ERROR - Error code -14[0m
2022-09-21T09:03:37.068Z DEBUG modem << [1;31m--- 9 messages dropped ---
2022-09-21T09:03:37.078Z DEBUG modem << [0m[00:00:00.675,903] [0m<inf> app_event_manager: UTIL_EVT_SHUTDOWN_REQUEST[0m
2022-09-21T09:03:37.081Z DEBUG modem << [00:00:00.676,483] [0m<inf> app_event_manager: UI_EVT_SHUTDOWN_READY[0m
2022-09-21T09:03:37.088Z DEBUG modem << [00:00:00.676,635] [1;33m<wrn> modules_common: Module "ui" shutdown registered[0m
2022-09-21T09:03:37.096Z DEBUG modem << [00:00:00.676,757] [0m<inf> app_event_manager: GNSS_EVT_SHUTDOWN_READY[0m
2022-09-21T09:03:37.102Z DEBUG modem << [00:00:00.676,971] [1;33m<wrn> modules_common: Module "gnss" shutdown registered[0m
2022-09-21T09:03:37.108Z DEBUG modem << [00:00:00.677,520] [0m<inf> app_event_manager: APP_EVT_SHUTDOWN_READY[0m
2022-09-21T09:03:37.116Z DEBUG modem << [00:00:00.677,673] [1;33m<wrn> modules_common: Module "app" shutdown registered[0m
2022-09-21T09:03:37.123Z DEBUG modem << [00:00:00.678,222] [1;31m<err> lte_lc: The LTE link controller is not initialized[0m
2022-09-21T09:03:37.135Z DEBUG modem << [00:00:00.678,222] [1;31m<err> modem_module: lte_lc_connect_async, error: -1[0m
2022-09-21T09:03:37.139Z DEBUG modem << [00:00:00.678,253] [1;31m<err> modem_module: Failed connecting to LTE, error: -1[0m
2022-09-21T09:03:37.146Z DEBUG modem << [00:00:00.678,314] [0m<inf> app_event_manager: MODEM_EVT_ERROR - Error code -1[0m
2022-09-21T09:03:37.157Z DEBUG modem << [00:00:00.679,046] [0m<inf> app_event_manager: MODEM_EVT_SHUTDOWN_READY[0m
2022-09-21T09:03:37.160Z DEBUG modem << [00:00:00.679,351] [1;33m<wrn> modules_common: Module "modem" shutdown registered[0m
2022-09-21T09:03:37.169Z DEBUG modem << [00:00:00.680,267] [1;31m<err> nrf_cloud_integration: Not able to retrieve device IMEI from modem[0m
2022-09-21T09:03:37.178Z DEBUG modem << [00:00:00.680,267] [1;31m<err> cloud_module: cloud_wrap_init, error: -1[0m
2022-09-21T09:03:37.184Z DEBUG modem << [00:00:00.690,795] [1;31m<err> os: r0/a1:  0x00000004  r1/a2:  0x000002d1  r2/a3:  0x00000001[0m
2022-09-21T09:03:37.198Z DEBUG modem << [00:00:00.690,795] [1;31m<err> os: r3/a4:  0x000322f5 r12/ip:  0x00000000 r14/lr:  0x00026249[0m
2022-09-21T09:03:37.200Z DEBUG modem << [00:00:00.690,826] [1;31m<err> os:  xpsr:  0x41000000[0m
2022-09-21T09:03:37.208Z DEBUG modem << [00:00:00.690,826] [1;31m<err> os: s[ 0]:  0x00000000  s[ 1]:  0x00000000  s[ 2]:  0x00000000  s[ 3]:  0x00000000[0m
2022-09-21T09:03:37.220Z DEBUG modem << [00:00:00.690,856] [1;31m<err> os: s[ 4]:  0x00000000  s[ 5]:  0x00000000  s[ 6]:  0x00000000  s[ 7]:  0x00000000[0m
2022-09-21T09:03:37.229Z DEBUG modem << [00:00:00.690,887] [1;31m<err> os: s[ 8]:  0x00000000  s[ 9]:  0x00000000  s[10]:  0x00000000  s[11]:  0x00000000[0m
2022-09-21T09:03:37.240Z DEBUG modem << [00:00:00.690,917] [1;31m<err> os: s[12]:  0x00000000  s[13]:  0x00000000  s[14]:  0x00000000  s[15]:  0x00000000[0m
2022-09-21T09:03:37.245Z DEBUG modem << [00:00:00.690,948] [1;31m<err> os: fpscr:  0x00000000[0m
2022-09-21T09:03:37.253Z DEBUG modem << [00:00:00.690,979] [1;31m<err> os: Faulting instruction address (r15/pc): 0x0004eeae[0m
2022-09-21T09:03:37.261Z DEBUG modem << [00:00:00.691,009] [1;31m<err> os: >>> ZEPHYR FATAL ERROR 4: Kernel panic on CPU 0[0m
2022-09-21T09:03:37.267Z DEBUG modem << [00:00:00.691,009] [1;31m<err> os: Current thread: 0x2000db58 (unknown)[0m
2022-09-21T09:03:37.273Z DEBUG modem << [00:00:00.901,977] [1;31m<err> fatal_error: Resetting system[0m
2022-09-21T09:03:38.935Z DEBUG modem << ü*** Booting Zephyr OS build v3.0.99-ncs1  ***
2022-09-21T09:03:39.941Z DEBUG modem << [00:00:00.502,685] [0m<inf> app_event_manager: APP_EVT_START[0m
2022-09-21T09:03:39.957Z DEBUG modem << [00:00:00.503,875] [0m<inf> app_event_manager: MODEM_EVT_INITIALIZED[0m
2022-09-21T09:03:39.962Z DEBUG modem << [00:00:00.563,354] [0m<inf> app_event_manager: MODEM_EVT_LTE_CONNECTING[0m
2022-09-21T09:03:40.962Z DEBUG modem << [00:00:01.521,942] [0m<inf> app_event_manager: DATA_EVT_CONFIG_INIT[0m
2022-09-21T09:03:40.978Z DEBUG modem << [00:00:01.522,491] [0m<inf> app_event_manager: APP_EVT_ACTIVITY_DETECTION_DISABLE[0m
2022-09-21T09:03:40.982Z DEBUG modem << [00:00:01.661,804] [1;31m<err> nrf_modem: Modem error: 0x7, PC: 0x5a688[0m
2022-09-21T09:03:57.452Z DEBUG modem >> at+cereg=5
2022-09-21T09:03:58.452Z ERROR Error: 'at+cereg=5
' timed out
2022-09-21T09:03:58.465Z DEBUG modem << [00:00:19.026,275] [1;31m<err> at_host: Error while processing AT command: -1[0m

    and with the at_client I get also a timeout:

    2022-09-21T09:00:09.997Z DEBUG Application data folder: C:\Users\pauli\AppData\Roaming\nrfconnect\pc-nrfconnect-linkmonitor
2022-09-21T09:00:10.096Z INFO Using nrf-device-lib-js version: 0.4.13
2022-09-21T09:00:10.096Z INFO Using nrf-device-lib version: 0.12.8
2022-09-21T09:00:10.096Z INFO Using nrfjprog DLL version: 10.16.0
2022-09-21T09:00:10.097Z INFO Using JLink version: JLink_V7.66a
2022-09-21T09:00:10.126Z DEBUG App pc-nrfconnect-linkmonitor v2.0.2 official
2022-09-21T09:00:10.126Z DEBUG App path: C:\Users\pauli\.nrfconnect-apps\node_modules\pc-nrfconnect-linkmonitor
2022-09-21T09:00:10.126Z DEBUG nRFConnect 3.12.0, required by the app is (^3.12.0)
2022-09-21T09:00:10.126Z DEBUG nRFConnect path: C:\Users\pauli\AppData\Local\Programs\nrfconnect\resources\app.asar
2022-09-21T09:00:10.126Z DEBUG HomeDir: C:\Users\pauli
2022-09-21T09:00:10.126Z DEBUG TmpDir: C:\Users\pauli\AppData\Local\Temp
2022-09-21T09:00:19.874Z INFO Modem port is opened
2022-09-21T09:00:19.888Z DEBUG modem >> AT+CFUN?
2022-09-21T09:00:25.515Z DEBUG modem << €*** Booting Zephyr OS build v3.0.99-ncs1  ***
2022-09-21T09:00:25.561Z DEBUG modem << Flash regionsDomainPermissions
2022-09-21T09:00:25.565Z DEBUG modem << 00 02 0x00000 0x18000 Securerwxl
2022-09-21T09:00:25.567Z DEBUG modem << 03 31 0x18000 0x100000 Non-Securerwxl
2022-09-21T09:00:25.570Z DEBUG modem << Non-secure callable region 0 placed in flash region 2 with size 32.
2022-09-21T09:00:25.584Z DEBUG modem << SRAM regionDomainPermissions
2022-09-21T09:00:25.589Z DEBUG modem << 00 03 0x00000 0x08000 Securerwxl
2022-09-21T09:00:25.594Z DEBUG modem << 04 31 0x08000 0x40000 Non-Securerwxl
2022-09-21T09:00:25.602Z DEBUG modem << PeripheralDomainStatus
2022-09-21T09:00:25.607Z DEBUG modem << 00 NRF_P0               Non-SecureOK
2022-09-21T09:00:25.614Z DEBUG modem << 01 NRF_CLOCK            Non-SecureOK
2022-09-21T09:00:25.625Z DEBUG modem << 02 NRF_RTC0             Non-SecureOK
2022-09-21T09:00:25.627Z DEBUG modem << 03 NRF_RTC1             Non-SecureOK
2022-09-21T09:00:25.629Z DEBUG modem << 04 NRF_NVMC             Non-SecureOK
2022-09-21T09:00:25.631Z DEBUG modem << 05 NRF_UARTE1           Non-SecureOK
2022-09-21T09:00:25.634Z DEBUG modem << 06 NRF_UARTE2           SecureSKIP
2022-09-21T09:00:25.637Z DEBUG modem << 07 NRF_TWIM2            Non-SecureOK
2022-09-21T09:00:25.645Z DEBUG modem << 08 NRF_SPIM3            Non-SecureOK
2022-09-21T09:00:25.650Z DEBUG modem << 09 NRF_TIMER0           Non-SecureOK
2022-09-21T09:00:25.656Z DEBUG modem << 10 NRF_TIMER1           Non-SecureOK
2022-09-21T09:00:25.660Z DEBUG modem << 11 NRF_TIMER2           Non-SecureOK
2022-09-21T09:00:25.663Z DEBUG modem << 12 NRF_SAADC            Non-SecureOK
2022-09-21T09:00:25.664Z DEBUG modem << 13 NRF_PWM0             Non-SecureOK
2022-09-21T09:00:25.670Z DEBUG modem << 14 NRF_PWM1             Non-SecureOK
2022-09-21T09:00:25.672Z DEBUG modem << 15 NRF_PWM2             Non-SecureOK
2022-09-21T09:00:25.675Z DEBUG modem << 16 NRF_PWM3             Non-SecureOK
2022-09-21T09:00:25.678Z DEBUG modem << 17 NRF_WDT              Non-SecureOK
2022-09-21T09:00:25.680Z DEBUG modem << 18 NRF_IPC              Non-SecureOK
2022-09-21T09:00:25.682Z DEBUG modem << 19 NRF_VMC              Non-SecureOK
2022-09-21T09:00:25.684Z DEBUG modem << 20 NRF_FPU              Non-SecureOK
2022-09-21T09:00:25.685Z DEBUG modem << 21 NRF_EGU0             Non-SecureOK
2022-09-21T09:00:25.692Z DEBUG modem << 22 NRF_EGU1             Non-SecureOK
2022-09-21T09:00:25.694Z DEBUG modem << 23 NRF_EGU2             Non-SecureOK
2022-09-21T09:00:25.696Z DEBUG modem << 24 NRF_EGU3             Non-SecureOK
2022-09-21T09:00:25.698Z DEBUG modem << 25 NRF_EGU4             Non-SecureOK
2022-09-21T09:00:25.701Z DEBUG modem << 26 NRF_EGU5             Non-SecureOK
2022-09-21T09:00:25.703Z DEBUG modem << 27 NRF_DPPIC            Non-SecureOK
2022-09-21T09:00:25.709Z DEBUG modem << 28 NRF_REGULATORS       Non-SecureOK
2022-09-21T09:00:25.711Z DEBUG modem << 29 NRF_PDM              Non-SecureOK
2022-09-21T09:00:25.714Z DEBUG modem << 30 NRF_I2S              Non-SecureOK
2022-09-21T09:00:25.715Z DEBUG modem << 31 NRF_GPIOTE1          Non-SecureOK
2022-09-21T09:00:25.717Z DEBUG modem << SPM: NS image at 0x18200
2022-09-21T09:00:25.720Z DEBUG modem << SPM: NS MSP at 0x2000f860
2022-09-21T09:00:25.727Z DEBUG modem << SPM: NS reset vector at 0x1a34d
2022-09-21T09:00:25.729Z DEBUG modem << SPM: prepare to jump to Non-Secure image.
2022-09-21T09:00:26.419Z DEBUG modem << *** Booting Zephyr OS build v3.0.99-ncs1  ***
2022-09-21T09:00:26.427Z DEBUG modem << The AT host sample started
2022-09-21T09:00:38.973Z DEBUG modem >> at+cereg=5
2022-09-21T09:00:39.978Z ERROR Error: 'at+cereg=5
' timed out

     I have also tried to re-update modem firmware. The update was successful, however I get the same errors.

  • 0 in reply to Paul Oberauer

    Hi,

     

    Paul Oberauer said:
    and with the at_client I get also a timeout:

    Could you try issuing the commands after the firmware has printed "The AT host sample started"?

     

    Kind regards,

    Håkon

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